MENU
Forum

Get up to 13

exclusive bonuses

What's so special about

our bonus reviews?


  • only recommended casinos
  • full wagering requirements
  • terms & conditions analysis
  • bonus value calculation
We respect your privacy and won't share your email address.
[X] Close this form and return to site
4.80

Casino Del Rio Status: Not Recommended

Casino Del Rio Casino

Overview

Review last updated – June 2017

Part of the Winner group of casino, Casino Del Rio and partners receive a lot of advertising exposure across the web, but have had a worrying level of player complaints.

Trustworthiness

 - 2 / 10

We do not recommend playing at Casino Del Rio.

This group of casinos have also been unresponsive to several player complaints.

This group of casinos also appear to have associations with the Winner group as Winner previously owned and operated Casino Del Rio.

As of October 2016 Casino Del Rio have apparently been non-responsive to AskGamblers and as such have been dropped as a partner.

For references see AffRevenue Group Player Issues

You can see the latest updates to Casino Del Rio's terms and conditions here.

Bonuses

 - 6 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to $200.

Sticky - Can never be withdrawn. Once the wagering requirement is complete you can withdraw your deposit and any winnings, but at the time of your first withdrawal the bonus will be removed from your account.

Wagering Requirements;

  • Slots - 26xbonus
  • Blackjack - 130xbonus
  • Roulette - 104xbonus
  • Baccarat - 130xbonus
  • Video Poker - 130xbonus
  • Table Poker - 104xbonus

Adjustments to ratings;

  • Maximum Bet Restriction (-1) - You are not allowed to wager $20 or more on a single round of play while you have a bonus.

Game Weightings (already account for in Wagering Requirements)

  • Slots (all varieties) 100%
  • Scratch Cards 100%
  • Pai Gow (all varieties), Red Dog, Let It Ride 25%
  • Casino Hold'em (all varieties) 25%
  • Roulette (all varieties including Wild Vikings) 25%
  • Baccarat (all varieties) 20%
  • Blackjack (all varieties excluding Blackjack Switch & Pontoon) 20%
  • Stravaganza 20%
  • Craps (all varieties), Sic Bo (all varieties) 20%
  • Video Poker (all varieties) 20%
  • Blackjack Switch , Pontoon (all varieties) 5%
  • Casino War 5%
  • Lucky Wheel (Spin a Win) 5%
  • All double options on slots & Video Poker (all varieties) 0%
  • Zero Roulette, Zero Blackjack, Zero Video Poker, Zero Baccarat 0%
  • All other games 100%

Notes

Payout Speed: 4 days

 - 6 / 10

Our reviewer reports their withdrawal being paid within 4 days.

Minimum Withdrawal - None listed

Maximum Withdrawal - Where a bonus is used, a maximum of £5000 can be withdrawn per 30 day period. Without a bonus a maximum of £9,000 can be withdrawn every 30 days. This includes winnings derived from progressive jackpots.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Click2Pay, UKash, PaySafeCard, Entropay, Bank Wire, ClickandBuy or Cheque

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 10 / 10

Casino Del Rio use Playtech software for their download casino. Check out our Playtech Software Review.

Game selections are as follows;

Download

Table Games – 37

Slots – 125

Video Poker – 15

Live – 6

Jackpot - 52

Customer Service

 - 0 / 10

Email Testing Record

  • December 2016 - No reply
  • June 2015 - 10 minutes
  • November 2014 - 1 minute
  • June 2014 - 1 minute
  • December 2013 - No Response
  • June 2013 - 7 minutes

Licensing

 - 4 / 10

Casino DelRio hold the following gambling licenses :

  • Antigua and Barbuda Directorate of Offshore Gaming - Casino DelRio are licensed by the DOG. Relatively few of the operators we list use this regulator and while this body does appear to have a complaints process in place, we are unaware of any player having successfully taken a complaint to them. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Casino Del Rio - AFGHANISTAN, ANTIGUA AND BARBUDA, BAHAMAS, BARBADOS, BELIZE, DOMINICA, GRENADA, GUYANA, HAITI, JAMAICA, MONTSERRAT, SAINT KITTS AND NEVIS, SAINT LUCIA, SAINT VINCENT AND THE GRENADIENS, SURINAME, TRINIDAD AND TOBAGO, BULGARIA, CHINA, CUBA, CYPRUS, ESTONIA, FRANCE AND IT'S TERRITORIES, HONG KONG, IRAN, IRAQ, ISRAEL, KAHNAWAKE, LIBYA, MACAU, NETHERLANDS ANTILLES, REPUBLIC OF SERBIA, SUDAN, SYRIA, THE PHILIPPINES, TURKEY, USA AND ITS TERRITORIES, SPAIN

Contact Information;

Email : support@casinodelrio.com
Phone : 0800-047-0594 (UK)
+1-888-332-9583 (CA)
+63-2756-7824 (International)
Fax : +632-756-7813
+632-756-7813 (UK)
+1-866-549-0763 (CA)
Address : Casino Del Rio
P.O. Box 1263
Makati Post Office
Gil Puyat Avenue
Makati City
Philippines

Affiliate Program - AffDaddy.

Restricted Countries

Casino Del Rio does not accept players from the following countries: Afghanistan, Antigua and Barbuda, Bahamas, Barbados, Belize, Bulgaria, China, Cuba, Cyprus, Dominica, Estonia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Grenada, Guyana, Haiti, Hong Kong SAR China, Iran, Iraq, Israel, Jamaica, Libya, Macau SAR China, Montserrat, EU, Philippines, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Serbia, Spain, Sudan, Suriname, Syria, Trinidad and Tobago, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

Casino Del Rio publish the House Edge/RTP figures for all of their slots games.

Comp Points

Casino Del Rio offer the standard Playtech comp point program wherein you receive one comp point for every £10 wagered and 100 comp points can be converted into £1. The redemptions rates do improve as your VIP levels increase.

Closing Thoughts

There are times and situations where requesting notarised ID is an appropriate course of action. Unfortunately the group that Casino Del Rio belongs to seem to employ this strategy fairly frequently compared with the rest of the market. Certainly not a desirable trait in a casino.

Not for you?

Check out the very best!
Deposit Guarantee Casinos

Not for you?

Check out the very best!
Deposit Guarantee Casinos