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This casino is not recommended!

This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

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– Operator subject to strong regulatory requirement.

–

– Non-cooperative with the management of player complaints.

– Withdrawals take over 24 hours.

– Email support takes longer than average to respond.

– Low value registration incentives.

Casino Dukes Casino Review

Review last updated - November 2016

OVERVIEW | 3.52/10

Casino Dukes was established in 2015 and it is owned by Continental Gaming Ltd - it operates on the Genii Gaming platform.  The casino offers a narrow selection of games provided by Saucify (BetonSoft) and Genii Gaming.  Casino Dukes is dual licensed by the UKGC and the MGA.  The casino is sister casino to Villa Fortuna - a Grand Prive casino.  The site takes as its theme the medieval period - though font choices throughout mean that this does not hang together that well across the site.  The casino logo features a medieval sword as the down stroke of the 'D' in 'Dukes' and the colour palette is predominantly grey, white and gold.

TRUSTWORTHINESS | 3/10

Casino Dukes list their ownership as Continental Gaming Ltd. Members of the Grand Prive Group which now lists its ownership as Genesys Technologies NV also previously listed their ownership as Continental Gaming Ltd.

The Grand Prive group have been a contentious issue amongst the gambling community for a long time now. They started out with Microgaming software and there were accusations of unethical marketing practices intended to ensure they paid their affiliate business partners less than they were due even back then. When Microgaming pulled out of the US market, the Grand Prive group jumped ship over night to BetOnSoft and changed their regulator at the same time.

When they shifted software platforms/regulators, firstly they don't seem to have given any notice to the groups they were working with and more significantly, when they moved away from Microgaming they dropped the Microgaming affiliate platform that they had been using while leaving their casinos open and left all of their affiliate partners with no recourse for the substantial lost earnings that resulted. For this reason they are Rogued at Affiliate Guard Dog.

Further down the line Grand Prive restarted their affiliate program and have tried to cast the blame for their actions on Microgaming. They seem to have offered to make right affiliate losses, but only partly, compensating a percentage of every $ earned rather than the full amount.

The Grand Prive group have also been unresponsive to player complaints at other portals.

For references see Grand Prive Group Player/Affiliate Issues

BONUSES | 1 / 10

Casino Dukes Casino Review does not currently offer a bonus that we can reasonably evaluate.

Deposit Method Restrictions:
Country/Regional Restrictions:

Payout Speed: 3 days | 8 / 10

Casino Dukes state that withdrawals are processed processed Monday to Friday only and remain pending for 24 hours before processing begins.

Minimum withdrawal - £100.

Maximum withdrawal - £1,000 per week.

Withdrawals are subject to a tiered system linked to a player's V.I.P. status at the casino - Peasant level is £1000; Lord is £3,500 per week.

Banking options available - Credit/Debit cards, Bank Transfer, Neteller, Skrill (Moneybookers), Eco, Ukash.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 2 / 10

Casino Dukes use Saucify (BetOnSoft) software for their instant casino and also some Genii Gaming games. Check out our BetOnSoft Software Review.

Game selection is as follows;

Instant

Table Games – 18

Slots – 59

Video Poker – 10

Customer Service | 0 / 10

Email Testing Record

  • December 2016 - No responce
  • December 2015 -

Licensing | 10 / 10

Casino Dukes hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. CasinoDukes currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Casino Dukes: Bangladesh, Belarus, Bulgaria, Denmark, Egypt, Estonia, France, Germany, Hungary, Indonesia, Italy, Japan, Latvia, Lithuania, Macedonia, Malaysia, Mexico, Nigeria, Netherlands, Pakistan, Philippines, Portugal, Romania, Russia, South Africa, Spain, Turkey, Ukraine, USA, Yugoslavia and Israel. /p>

Contact Information:

: 808 238 9827 800 652 5104
Email : [email protected]
Address Continental Gaming Ltd
DSLR Suite 470
Ftieh Street 172
Birkirkara Bypass
Birkirkara
BKR 2940
Malta
Live Chat : Live chat support is available on the casino website.
Telephone:
Fax:

Restricted Countries

Players from United States NOT accepted.

Casino Dukes does not accept players from the following countries: Bangladesh, Belarus, Bulgaria, Denmark, Egypt, Estonia, France, French Guiana, French Polynesia, French Southern Territories, Germany, Hungary, Indonesia, Israel, Italy, Japan, Latvia, Lithuania, Macedonia, Malaysia, Mexico, Netherlands, Netherlands Antilles, Nigeria, Pakistan, Philippines, Portugal, Romania, Russian Federation, South Africa, Spain, Turkey, Ukraine, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact

Slots RTP

Casino Dukes do not provide individual RTPs for their slots games.

Comp Points

Casino Dukes does not appear to provide a comp points system for players.

Closing Thoughts

Casino Dukes are Not recommended at ThePOGG as a result of their links to the Grand Prive group who are non-responsive to customer complaints amongst other issues. This casino has a high minimum withdrawal limit of £100 and all players initiating a withdrawal for the first time must undergo a short telephone verification before it will be processed. This casino only processes withdrawals on a Monday to Friday basis and it institutes a 24 hour pending period for withdrawals. Withdrawal maximums vary according to the level a player has reached in the medieval hierarchy ranging from peasant (£1000) to Lord (£3500) per week. There are no Bonus Terms and Conditions apart from the Bonus Section that features in the General Terms and Conditions - this means that we cannot monitor changes for your protection or convenience.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Casino Dukes
Casino Dukes rating
3.52 / 10

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

Villa Fortuna
Villa Fortuna rating
3.46 / 10

COMPLAINTS

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