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3

Casino Grand Bay Status: Not Recommended

Casino Grand Bay Casino

Overview

Review last updated – June 2017

Casino Grand Bay are one of 7 casino that make up the Grand Prive group. Grand Prive previously worked with Microgaming, but shifted to BetOnSoft software when Microgaming pulled out of the US market.

Trustworthiness

 - 1 / 10

Casino Grand Bay are part of the Grand Prive Group which now lists its ownership as Genesys Technologies NV. There are indications that these groups shared ownership long before they publicly stated this and at the point where we questioned a rep from the Genesys group regarding term changes that were mirrored across both groups it was implied that if we published this information they would be likely to pursue legal action against this site.

The Grand Prive group have been a contentious issue amongst the gambling community for a long time now. They started out with Microgaming software and there were accusations of unethical marketing practices intended to ensure they paid their affiliate business partners less than they were due even back then. When Microgaming pulled out of the US market, the Grand Prive group jumped ship over night to BetOnSoft and changed their regulator at the same time.

When they shifted software platforms/regulators, firstly they don't seem to have given any notice to the groups they were working with and more significantly, when they moved away from Microgaming they dropped the Microgaming affiliate platform that they had been using while leaving their casinos open and left all of their affiliate partners with no recourse for the substantial lost earnings that resulted. For this reason they are Rogued at Affiliate Guard Dog.

Further down the line Grand Prive restarted their affiliate program and have tried to cast the blame for their actions on Microgaming. They seem to have offered to make right affiliate losses, but only partly, compensating a percentage of every $ earned rather than the full amount.

The Grand Prive group have also been unresponsive to player complaints at other portals.

For references see Grand Prive Group Player/Affiliate Issues

You can see the latest updates to Casino Grand Bay casino's terms and conditions here.

Bonuses

 - 6 / 10
100% up to €100
Max Bonus 100
Min Deposit 20
Max Bet 8/0.50
Type Cashable
Wagering 40xb
BONUS CODE: NA CLAIM BONUS
Value to Player for:
€9.67
Bonus Value
low roller
high
mid roller
mid
high roller
mid
superhigh roller
mid

Payout Speed: 2+ weeks

 - 0 / 10

The Grand Prive group do not accept Neteller and as such we have not tested their withdrawal times. As they accept US players we assume these to be 2+ weeks. All of the Grand Prive group only process withdrawals on Mondays and Thursdays.

Minimum withdrawal – £100.

Maximum withdrawal – $2000/week.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers)

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 3 / 10

Casino Grand Bay use BetOnSoft software for their download casino. Check out our BetOnSoft Software Review.

Game selection is as follows;

Download

Instant

Table Games – 17

Table Games – 10

Slots – 61

Slots – 61

Video Poker – 34

Video Poker – 30

Customer Service

 - 10 / 10

Email Testing Record

  • December 2016 - 3 hours 9 minutes
  • June 2015 - 23 minutes
  • November 2014 - 52 minutes
  • June 2014 - No Response
  • December 2013 - 4 hours
  • August 2013 - No Response

Licensing

 - 2 / 10

CasinoGrandBay hold the following gambling licenses :

  • Curacao eGaming - CasinoGrandBay are licensed in Curacao but we are unsure which Master License holder is responsible for them. As such we cannot comment on how effective contacting their regulator would be in case of a complaint. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Casino Grand Bay – Australian Restrictions: Players from Australia are restricted to Slots play only. No Table Game wagers will be accepted from Australian players, Bangladesh, Brazil, Croatia, Hungary, Ireland, Japan, Mexico, Poland, Romania, Russia, South Africa, United Kingdom

Contact Information;

Email : support@betcasinograndbay.com
cashier@betcasinograndbay.com
Phone : UK – 0800 917 3626
USA - 1800 253 5048
Netherlands - 0800 022 0929
Italy – 800 785 381
France – 0800 911 927
Australia - 1800 750 133
Canada - 1866 226 7858
Germany - 0800 184 4524
Japan - 0053 116 2224
Austria - 0800 296 792
Switzerland - 0800 561 885
Fax : UK – 0800 917 3635
USA - 1800 706 0478
Netherlands - 0800 022 1577
Italy – 800 785 386
France – 0800 911 934
Australia - 1800 889 601
Canada - 1866 226 0683
Germany - 0800 184 4525
Japan - 0053 116 0730
Austria - 0800 563 260
Switzerland - 0800 295 094

Affiliate Program - GrandPrive Affiliates.

Restricted Countries

Casino Grand Bay does not accept players from the following countries: Australia, Bangladesh, Brazil, Croatia, Hungary, Ireland, Japan, Mexico, Poland, Romania, Russia, South Africa, United Kingdom.

Slots RTP

Casino Grand Bay do not publish the RTP/house edge figures for any of their slots games.

Comp Points

The Grand Prive venues run their own unique comp point program. Comp points are earned at the following rates;

  • Slots – 1 point for every $10 wagered
  • Roulette – 1 point for every $10 wagered
  • Three Card Poker – 1 point for every $10 wagered
  • Keno – 1 point for every $10 wagered
  • Baccarat – 1 point for every $25 wagered
  • Video Poker – 1 point for every $50 wagered
  • Blackjack – 1 point for every $100 wagered
  • Craps – 1 point for every $100 wagered

Comp points can be redeemed at a rate of 1000 comp points to $55 or saved up for various prizes and when redeemed for cash are considered No Deposit bonuses with wagering requirements and maximum allowed cashouts of $100.

Closing Thoughts

Between the questionable history of the properties owned by this group and their non-responsive approach to player complaints there's simply no way we'd recommend players use this casino.

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Promotional Terms & Conditions

100% up to €100
Max Bonus 100
Min Deposit 20
Max Bet 8/0.50
Type Cashable
Wagering 40xb

This promotion is only available to new players and only once they've made their first deposit.

The Casino Grand Bay Welcome bonus currently consists of a bonus of 100% up to €100.

The minimum deposit that will trigger the bonus is €20.

This bonus has a wagering requirement of 40xbonus for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is €8 on any single round of play and €0.50 on any single payline.

There is no maximum win on the deposit bonus.

The bonus is cashable.

Game Weightings:

  • Slots 100%
  • Roulette 50%
  • Three Card Poker 50%
  • Baccarat 25%
  • Video Poker 10%
  • Blackjack / Craps 5%
  • Keno 100%

 

 

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