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– No player complaints requiring operator intervention received so far!

– Fast withdrawals.

– Operator subject to strong regulatory requirement.

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– Email support takes longer than average to respond.

– Low value registration incentives.

Casino Jefe Casino Review

Review last updated - January 2021.

OVERVIEW | 6.00/10

Casino Jefe are owned and operated by the LuckyDino group - they are sister casino to Lucky Dino, Olaspill and Kalevala Kasino. They are licensed in Malta by the MGA and use Malta Alternative Dispute Resolution Entity (MADRE) as their appointed ADR for players playing under their Maltese license. Casino Jefe offer a huge selection of games, around 2000, mainly slots, by software providers including: Net Entertainment, BTG, Evolution, Play'N Go, Microgaming, Pragmatic Play, BF Games, Red Tiger, Synot, Booming Games, Thunderkick, Yggdrasil and Eyecon. Their site utilises a colour palette of: grey, lime green and white - their logo is their name in lime green block capital letters unevenly rendered in 3d style.

TRUSTWORTHINESS | 8/10

Lucky Dino Group had been unresponsive to one player complaint at another portal but since that point have been cooperative with this service.

For references see Lucky Dino Player Issues

BONUSES | 0 / 10

Casino Jefe Casino Review does not currently offer a bonus that we can reasonably evaluate.

Deposit Method Restrictions:
Country/Regional Restrictions:

Payout Speed: 24 hours | 10 / 10

Lucky Dino Group casinos state that withdrawals to ewallets happen within 24 hours.

Minimum Withdrawal - €30.

Maximum Withdrawal - €10,000 per transaction; "If the amount to be repatriated exceeds EUR 20,000 (twenty thousand), the company reserves the right to divide the amount to be repaid into 5 (five) monthly installments, in which case the monthly repatriation amount is 20 (twenty) percent of the original amount." 19/08/2020 Casino Jefe Terms and Conditions.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 10 / 10

Casino Jefe casino use Net Entertainment Software. They also offer slots games from BTG, Evolution, Play'N Go, Microgaming, Pragmatic Play, BF Games, Red Tiger, Synot, Booming Games, Thunderkick, Yggdrasil and Eyecon. Check out our Microgaming Software Reviews.

Game selections are as follows;

Instant

Table Games – 1

Slots – 1860

Video Poker – 0

Jackpot – ?

Customer Service | 0 / 10

Email Testing Record

  • January 2021 - No response.
  • August 2020 - 4 minutes.

Licensing | 8 / 10

Casino Jefe hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United States NOT accepted.

Casino Jefe does not accept players from the following countries: Afghanistan, Asia, American Samoa, Oceania, Australia, Austria, Bahrain, Cote D'ivoire, France, French Guiana, French Polynesia, French Southern Territories, Hong Kong, Indonesia, Malaysia, Myanmar, Saudi Arabia, South Africa, Spain, Sweden, Thailand, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact

Contact Information:

Email : [email protected]

Slots RTP

Casino Jefe publish the house edge (RTP) information for the games that have them inbuilt into their help files.

Comp Points

Casino Jefe do not appear to have any form of comp point program.

Closing Thoughts

The Lucky Dino Group started out as a single property operating on the BETAT platform but now have their own license and a string of properties. They've have been cooperative and forthcoming when player complaints have arisen here and we're happy to recommend them to our readers.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Lucky Dino
Lucky Dino rating
7.98 / 10
Casino Jefe
Casino Jefe rating
6.00 / 10
Olaspill
Olaspill rating
6.00 / 10
Kalevala Kasino
Kalevala Kasino rating
6.00 / 10

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

There are no associated casinos to display.

COMPLAINTS

Casino Jefe
Found for the player

Casino Jefe - responsible gaming

Read Complaint

February 6, 2023 0 comments

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