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5.55

Casino King Status: Not Recommended

Affiliate Program:
AffClub

Casino King Casino

Overview

Review last updated – June 2017

Casino King offer a Playtech venue with all of the standard games. They are a part of the iGlobal Media group which in turn is part of the BWin/Party Gaming group and as such has the standard (for the group) history of non-engagement with dispute mediation. This however does seem to be changing.

Trustworthiness

 - 3 / 10

The Bwin/Party group extend to cover Bwin and Party casino alongside the Cashcade group that is made of up several WagerWorks casinos like At The Races and Get Minted and the iGlobal Media group that owns several Playtech casinos.

All of these casino have a strict policy of not discussing player complaints and as such have a poor reputation at many of the major player communities.

Alongside their refusal to discuss player complaints, they have a very poor reputation with affiliates due to changing the terms of their contracts and retroactively enforcing them on current affiliates.

Casino King restrict the maximum withdrawal for their progressive jackpots.

In late 2014 a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission. This activity is clearly illegal and unethical. The majority of casinos that were receiving traffic from this affiliate closed the affiliate's accounts upon finding out what the affiliate was doing, however some casinos chose to ignore that the traffic coming from this affiliate was generated via illegal activity and continue to work with this individual.

For references see Bwin Group Player/Affiliate Issues

You can see the latest updates to Casino King's terms and conditions here.

Bonuses

 - 3 / 10
100% up to £100
Max Bonus 100
Min Deposit 20
Max Bet 6.25
Type Sticky
Wagering 25x(d+b)
BONUS CODE: NA CLAIM BONUS
Value to Player for:
-€4.78
Bonus Value
low roller
low
mid roller
low
high roller
low
superhigh roller
n/a

Payout Speed: 12 days

 - 0 / 10

Using Neteller our reviewer reports withdrawals paid within 12 days.

Minimum withdrawal - No listed minimum

Maximum withdrawal - $10000/month

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Entropay, myCitadel, PaySafeCard, ClickandBuy, Poli, UKash, Click2Pay, and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 10 / 10

Casino King use Playtech software for their download casino. Check out our Playtech Software Review.

Game selections are as follows;

Download

Instant

Table Games – 38

Table Games – 30

Slots – 113

Slots – 107

Video Poker – 15

Video Poker – 15

Live - 6

Live - 3

Jackpot - 25

Jackpot - 23

Customer Service

 - 10 / 10

Our reviewer reports positive experiences with iGlobal Media casino group customer services.

Email Testing Record

  • December 2016 - 5 hours 9 minutes
  • June 2015 - 2 hours 18 minutes
  • November 2014 - 12 minutes
  • June 2014 - 1 hour 1 minute
  • December 2013 - 14 minutes
  • June 2013 - 14 minutes
  • January 2013 -1st email - 26 minutes

Licensing

 - 6 / 10

CasinoKing hold the following gambling licenses :

  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Casino King does not accept players from the following countries: Afghanistan, American Samoa, Belgium, Bermuda, Bulgaria, China, Congo - Brazzaville, Congo - Kinshasa, Cuba, Denmark, Estonia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Guadeloupe, Guam, Haiti, Hong Kong SAR China, India, Iran, Iraq, Israel, Italy, Myanmar [Burma], New Caledonia, Northern Mariana Islands, Pakistan, Philippines, Puerto Rico, Rwanda, Réunion, Saint Barthélemy, Saint Martin, Sierra Leone, Singapore, Somalia, South Africa, South Korea, Spain, Sudan, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States, Zimbabwe.

Contact

Contact Information;

Email : support@casinoking.com
cashier@casinoking.com
tech@casinoking.com
Phone : 18772281724 (Canada)
80072789129 (International)
Fax : 2070837334 (UK)
00 800 1000 4600 (International)

Slots RTP

Casino King publish the House Edge/RTP figures for all of their slots games.

Comp Points

Casino King offer the standard Playtech comp point program where you earn 1 comp point for every £10 wagered and can convert 100 comp points into £1, with the redemption rates improving as you move up the VIP ladder.

Closing Thoughts

The iGlobal Media group have certainly taken a monarchical approach to dealing with player disputes, i.e. "we're right, you're wrong and they'll be no discussion". Unfortunately for Casino King, society has moved beyond this social structure and demands fair treatment. Casino King will have to catch up to the modern world in the very near future otherwise they'll find themselves struggling to compete in a tough market.

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Promotional Terms & Conditions

100% up to £100
Max Bonus 100
Min Deposit 20
Max Bet 6.25
Type Sticky
Wagering 25x(d+b)

This promotion is only available to new players and only once they've made their first deposit.

The Casino King Welcome bonus currently consists of a bonus of 100% up to £100.

The minimum deposit that will trigger the bonus is £20.

This bonus has a wagering requirement of 25x(deposit+bonus) for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is €6.25 on any single round of play.

There is no maximum win on the deposit bonus.

This bonus is sticky which means it can never be withdrawn. Once you have completed the wagering requirement the bonus will be removed from your account at the time of your first withdrawal.

Game Weightings:

  • Slots (all varieties except progressive jackpot slots), Keno, Scratch Cards 100%
  • All progressive jackpot slots 80%
  • Roulette (all varieties including Wild Vikings)*, Pai Gow (all varieties), Red Dog, Stravaganza 25%
  • Casino Hold'em (all varieties), Arcade Games 20%
  • Baccarat (all varieties) 10%
  • All Blackjack games, Video Poker (all varieties), Craps (all varieties), Sic Bo (all varieties 5%
  • All double options on slots & Video Poker (all varieties), All Live / TV games** 0%

*High coverage Roulette bets (bet spread combinations covering 60% or more of the table) will contribute 0% towards the wagering requirements.
**Bonus funds cannot be used on these games.

 

 

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