OVERALL VERDICT
7.10/10

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OVERALL VERDICT

7.10/10

PAYOUT SPEED

10/10

Customer Service

10/10

Bonuses

10/10

Software

10/10

Licensing

8/10

WEBSITE

OWNERSHIP

Realm Entertainment Limited

AFFILIATE PROGRAM

Casino Metropol Affiliate

This casino is not recommended!

This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

Why not try these great operators instead?

There are no recommended casinos to your country to display.

– Fast withdrawals.

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

– Competitive incentives for registration.

–

– Non-cooperative with the management of player complaints.

Casino Metropol Casino Review

Name: Casino Metropol Casino Review
Item: Casino Metropol
Rating: 7.10
Author: ThePOGG

Review last updated - July 2017

OVERVIEW | 7.10/10

Part of a group with a history of unjustified fund confiscations, Casino Metropol are to be avoided.

TRUSTWORTHINESS | 1/10

Casino Metropol are part of the Realm Entertainment group - a White Label offshoot of the Betsson group.

The Commission Lounge group have been consistently unresponsive to dispute mediation and have frequently enforced 'Spirit of the Bonus' fund confiscations.

For references see Commission Lounge Group Player Issues

BONUSES | 10 / 10

100% up to €190
Max Bonus	190
Min Deposit	20
Max Bet	NA
Type	Cashable
Wagering	10x(d+b)

Deposit Method Restrictions:

Country/Regional Restrictions:
Hungary, China, Israel, Brazil or Slovenia

Full Casino Metropol bonus review

Terms and Conditions

The Casino Metropol Welcome bonus currently consists of a bonus of 100% up to €190.

The minimum deposit that will trigger the bonus is €10.

This bonus has a wagering requirement of 10x(deposit+bonus) for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

There is no maximum bet rule.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

Players from the following countries are not eligible to receive a bonus - Hungary, China, Israel, Brazil or Slovenia

Game Restrictions:

Baccarat (all varieties), BlackJack (all varieties including Pontoon and Double Exposure), Craps, Oasis Poker, All American, Jacks or Better, Joker Wild, Deuces Wild, 3-5 Card Poker, Texas Hold'em Pro, Casino Hold'em, Punto Banco (all varieties) and Roulette (all varieties)

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

BONUS: 100% up to €190

T&CS APPLY

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Value to Player for:

$23.61

Bonus Value

low roller

high

mid roller

high

high roller

high

superhigh roller

high

Payout Speed: 24h | 10 / 10

Due to their Not Recommended status we did not feel it appropriate to send a reviewer to Casino Metropol. The Casino Metropol website states that Neteller withdrawals will be paid within 24 hours.

Minimum Withdrawal - None listed.

Maximum Withdrawal - €50000/day.

Banking options available - Credit/Debit cards, EcoCard, Skrill (Moneybookers), Neteller, UKash

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 10 / 10

Casino Metropol use Net Entertainment software for their instant play casino. Check out our Net Entertainment Software Review.

Game selections are as follows;

Instant

Table Games – 18

Slots – 78

Video Poker – 6

Live – 15

Customer Service | 10 / 10

Email Testing Record

December 2016 - 13 minutes
December 2015 - 11 minutes
November 2014 - 2 minutes
June 2014 - 3 minutes
December 2013 - 42 minutes
October 2013 - No email support

Licensing | 8 / 10

Casino Metropol hold the following gambling licenses :

Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Casino Metropol - United States of America (USA)

Contact Information;

Affiliate Program - Commission Lounge.

Restricted Countries

Players from United States NOT accepted.

Casino Metropol does not accept players from the following countries: United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact

Slots RTP

Casino Metropol publish the house edge/RTP figures for all of their slots games.

Comp Points

Casino Metropol do not appear to offer any form of comp point program.

Closing Thoughts

When a casino use vague rules to justify not paying winners and then refuse to discuss the issue, it's a good indicators that players should find somewhere else to play.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.