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blacklisted casino thepogg

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– No player complaints requiring operator intervention received so far!

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

– Withdrawals take over 24 hours.


Casino Room Casino Review

Review last updated - April 2022.

OVERVIEW | 9.58/10


CasinoRoom is a well established operator running on their own MGA license, Ellmount Gaming. ThePogg.com serves as their ADR for under the MGA license. CasinoRoom share ownership with High Roller casino. They offer a selection of games - approximately 700 across the live, jackpot, slots and table games categories by providers including: Play 'n Go, NYX Gaming, Yggdrasil, Quickspin, Thunderkick, Scientific Games, ELK StudiosNet Entertainment and Microgaming. CasinoRoom have a simple but effective website design  that utilises a navy and pale blue colour scheme.  Their logo is simply their name beside an open door icon rendered in white and black - everyone is invited inside.  Currently we are unaware of any outstanding complaints against this operator - they work hard to meet the needs of their players and take their responsibilities seriously.

TRUSTWORTHINESS | 10+


High Roller have no outstanding complaints at any of the major mediation portals.

ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for High Roller Casino as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.

BONUSES | 6 / 10


100% up to £50 or 50% up to £200
Max Bonus 50/200
Min Deposit 20
Max Bet 5
Type Cashable
Wagering 100xb
Deposit Method Restrictions:
Neteller, Skrill
Country/Regional Restrictions:

Terms and Conditions

The Casino Room Welcome bonus currently consists of a bonus of 100% up to £50 or 50% up to £200 when you deposit £100 or more.

The minimum deposit that will trigger the bonus is £20.

This bonus has a wagering requirement of 100xbonus for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is £5 on any single round of play.

There is no maximum win on the deposit bonus.

Players depositing via Neteller or Skrill are not eligible to receive this bonus.

The bonus is cashable.

This is the UK specific bonus. Other bonuses available in other regions.

Game Weightings:

  • Slots - 100%
  • Table Games - 0%
  • Video Poker - 0%
  • All other games - 100%

Bonus funds and associated winnings will expire after 7 days if the wagering requirements are not completed.

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.


BONUS: 100% up to £50 or 50% up to £200
Try another casino
Value to Player for:
£-9.33
Bonus Value
low roller
low
mid roller
low
high roller
mid
superhigh roller
low

Payout Speed: 48h | 9 / 10


The Casino Room site states that Neteller withdrawals are paid within 48h.

Minimum withdrawal - €10 (€2 fee for any withdrawal under €30)

Maximum withdrawal – Casino Room reserve the right to restrict the maximum withdrawal to €10000/week and €30000/month.

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, Click2Pay, PaySafeCard, UKash, iDeal, WebMoney and ClickandBuy

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 10 / 10


Casino Room use Net Entertainment software for their instant play casinos. Check out our Net Entertainment Software Review, Microgaming Software Review and BetSoft Software Review.

Game selections are as follows;

Instant

Table Games – 88

Slots – 163

Video Poker – 27

Live – 3

Customer Service | 10 / 10


Email Testing Record

  • January 2021 - 38 minutes.
  • June 2020 - 1 hour 34 minutes.
  • September 2019 - 3 minutes.
  • May 2019 - 37 minutes.
  • November 2018 - 36 minutes.
  • November 2016 - 1 hour 7 minutes.
  • June 2015 - 5 minutes
  • November 2014 - 2 hours 46 minutes
  • June 2014 - 3 hours 9 minutes
  • December 2013 - 2 hours 57 minutes
  • June 2013 - 13 minutes
  • April 2013 - 10 minutes

Licensing | 10 / 10


CasinoRoom hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. CasinoRoom currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. ThePOGG.com acts as the ADR service used by Casino Room for their MGA license. You can find further information regarding this regulator's complaint policies here.

Restricted Countries


Players from United States NOT accepted.

Casino Room does not accept players from the following countries: Afghanistan, Asia, Albania, Algeria, Africa, Angola, Australia, Cambodia, China, Denmark, Ecuador, France, French Guiana, French Polynesia, French Southern Territories, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Italy, Democratic People's Republic of Korea, Kuwait, Lao People's Democratic Republic, Malaysia, Myanmar, Namibia, Nicaragua, Pakistan, Panama, Papua New Guinea, Philippines, Portugal, Qatar, Spain, Sudan, Syrian Arab Republic, Taiwan, Province of China, Tunisia, Uganda, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Yemen, Zimbabwe.

Contact


Contact Details;

Email : [email protected]
Phone : UK +46855921172
Address : 68 Waterfront Place
Flat 41
The Strand
SLM 1022
Sliema

Slots RTP


CasinoRoom only publish the house edge (RTP) information for their Net Entertainment slots games.

Comp Points


CasinoRoom do not offer any form of comp point program.

Closing Thoughts


Casino Room is regulated and holds a licence with the MGA, meaning that ThePOGG acts as an Alternative Dispute Resolution (ADR) service for them under the MGA license. They are owned by Ellmount Gaming and are a sister property to High Roller Casino (which runs on a separate license. They have gained an impressive set of scores from us on review, with the maximum available for trustworthiness due their consistent record of treating players fairly and our facility to intervene in complaint situations. Casino Room also hold our Seal of Approval - we trust that players signing up with this group will receive optimum treatment and be fully satisfied by their decision to do so.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

There are no associated casinos to display.

COMPLAINTS

Casino Room
Resolved

Casino Room - Not being reimbursed funds

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Casino Room
Declined

Casino Room - No Payout my Win

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Casino Room
Resolved

Casino Room - Mistreatment

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Casino Room
Declined

Casino Room - illegal account for playing such as German citizen

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