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4.55

Casino Tropez Status: Not Recommended

Casino Tropez Casino

Overview

Review last updated – July 2017

When a group of casinos have been as consistently unresponsive to player complaints as Europartner’s have been, it’s best to avoid them.

Trustworthiness

 - 3 / 10

Casino Tropez are part of the EuroPartners group.

The EuroPartners group is also associated with the Mansion group.

The EuroPartners group has been repeatedly non-responsive to player complaints.

The EuroPartners group has been involved in what we consider to be Predatory enforcement of bonus terms and conditions.

Casino Tropez restrict the maximum withdrawal for their progressive jackpots.

The EuroPartners group have been fined for advertising to Dutch players without a license. As such no affiliate should be promoting them to Dutch players.

In late 2014 a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission. This activity is clearly illegal and unethical. The majority of casinos that were receiving traffic from this affiliate closed the affiliate's accounts upon finding out what the affiliate was doing, however some casinos, whether via intent or insufficient security policies, continued to be listed on these sites for many months after the activity of this affiliate came to light. Many other brands managed to quickly take action to get themselves removed from the hacked sites (closing the affiliate account down and ensuring that new accounts could not be open).

For references see EuroPartners Group Player Issues

You can see the latest updates to Casino Tropez's terms and conditions here.

Bonuses

 - 1 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to $100.

Sticky - Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account.

Wagering Requirements;

  • Slots - 40xbonus
  • Blackjack - 120xbonus
  • Roulette - 40xbonus
  • Table Poker - 40xbonus

Adjustments to ratings;

  • Game Restrictions (-1) - all versions of Baccarat, all versions of Roulette, all versions of Sic Bo, all versions of Darts, Heads or Tails, all Video Poker games, Blackjack Switch, Blackjack Surrender, Pontoon, Craps, Wild Viking and Spin a Win
  • Maximum Bet Restriction - you are not allowed to bet €10 or more of the bonus amount on a single round of play while you have a bonus.
  • Additional bonuses on subsequent deposits (+1) - 50% up to $200
  • Payment method restrictions (-1) - you are not allowed to claim any bonuses if you deposit via Neteller or Skrill.



Game Weightings (already account for in Wagering Requirements)

  • Blackjack games (except Blackjack Switch and Blackjack Surrender), , Pai Gow Poker, Casino Hold’em, Tequila Poker, Live Casino Hold’em and Stravaganza 33.3%

Notes

Several sign-up bonuses available - the highest scoring one has been reviewed.

players who are residents of the United Kingdom must wager their deposit and bonus forty (40) times. Players from Belarus, Ukraine, Moldova, Kazakhstan, Lithuania, Peru, Ecuador, Argentina, Romania, Hungary, Thailand, Malaysia, Latvia, Slovak Republic, Colombia, Dominican Republic, Uruguay, and Costa Rica must wager their deposit and bonus thirty (30) times, or twenty (20) times for the High Roller Bonus before reaching the minimum wagering requirements for withdrawal. Players from Brazil are not eligible to receive any bonuses.

Payout Speed: 4 days

 - 6 / 10

Our reviewer reports their withdrawal being paid within 4 days by EuroPartners group.

Minimum Withdrawal - None listed

Maximum Withdrawal - $9,990/€9,990/£9,990/CHF9,990/DKK74,990/NOK74,990/SEK99,900/ZAR99,900 per month.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Click2Pay, UKash, PaySafeCard, Entropay, Bank Wire, ClickandBuy or Cheque

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 10 / 10

Casino Tropez use Playtech software for their download casino. Check out our Playtech Software Review.

Game selections are as follows;

Download

Table Games – 37

Slots – 125

Video Poker – 15

Live – 6

Jackpot - 52

Customer Service

 - 0 / 10

Email Testing Record

  • December 2016 - Need to register to get support
  • June 2015 - 10 minutes
  • November 2014 - 42 minutes
  • June 2014 - 5 minutes
  • December 2013 - 17 hours 5 minutes
  • June 2013 - 37 minutes

Licensing

 - 4 / 10

CasinoTropez hold the following gambling licenses :

  • Antigua and Barbuda Directorate of Offshore Gaming - CasinoTropez are licensed by the DOG. Relatively few of the operators we list use this regulator and while this body does appear to have a complaints process in place, we are unaware of any player having successfully taken a complaint to them. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Casino Tropez - AFGHANISTAN, ALAND ISLANDS, ANTIGUA AND BARBUDA, BAHAMAS, BARBADOS, BELGIUM, BELIZE, BULGARIA, CHINA, Columbia, CUBA, CYPRUS, CZECH REPUBLIC, DENMARK AND ITS TERRITORIES, DOMINICA, ESTONIA, FINLAND, FRANCE AND ITS TERRITORIES, GERMANY, GREECE, GRENADA, GUYANA, HAITI, HONG KONG, IRAN, IRAQ, ISRAEL, JAMAICA, LATVIA, LIBYA, MACAU, MONTSERRAT, NETHERLANDS, NETHERLANDS ANTILLES, Poland, PORTUGAL, REPUBLIC OF SERBIA, ROMANIA, SINGAPORE, SLOVENIA, SPAIN, ST. KITTS AND NEVIS, ST. LUCIA, ST.VINCENT, SUDAN, SURINAME, SYRIA, THE PHILIPPINES, THE NETHERLANDS, TRINIDAD AND TOBAGO, TURKEY, UNITED KINGDOM, USA AND ITS TERRITORIES

Contact Details ;

Email : support@casinotropez.com
vipcluben@casinotropez.com
feedback@casinotropez.com
marketing@casinotropez.com
seo@casinotropez.com
Phone : +1-888-367-2184 (Canada)
+44-800-047-0541 (UK)
+632-756-7821 (International)
Fax : +1-866-356-4682 (Canada)
+44-800-471-5186 (UK)
+632-756-7814 (International)
Address : Casino Tropez
P.O Box 1289
Makati Central Post Office 1252
Makati City
Philippines

Affiliate Program - EuroPartners Affiliate.

Restricted Countries

Casino Tropez does not accept players from the following countries: Afghanistan, Antigua and Barbuda, Bahamas, Barbados, Belgium, Belize, Bulgaria, China, Colombia, Cuba, Cyprus, Czech Republic, Denmark, Dominica, Estonia, Finland, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Germany, Greece, Grenada, Guyana, Haiti, Hong Kong SAR China, Iran, Iraq, Israel, Italy, Jamaica, Latvia, Libya, Macau SAR China, Mexico, Montserrat, EU, EU, Philippines, Poland, Portugal, Romania, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Serbia, Singapore, Slovenia, Spain, Sudan, Suriname, Syria, Trinidad and Tobago, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States, Åland Islands.

Slots RTP

Casino Tropez publish the House Edge/RTP figures for all of their slots games.

Comp Points

Casino Tropez offer the standard Playtech comp point program wherein you receive one comp point for every £10 wagered and 100 comp points can be converted into £1. The redemptions rates do improve as your VIP levels increase.

Closing Thoughts

Casino Tropez have made it very very clear that they are simply not interested in discussing player complaints. As such we're simply not interested in recommending them.

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