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4.10

Casino UK Status: Closed

Casino UK Casino

Overview

Review last updated – June 2014

Casino UK is Closed as of the 15/09/2014.

A UK focused casino form the Star Partners group, Casino UK offer a different bonus program the most of the venues in its group, with the same quality reputation.

Trustworthiness

 - 2 / 10

Only one of the reviewers who works for this site regularly holds an account with the Star Partners group of casinos and they held this for less than a year. They report positive experiences with Crazy Vegas casino.

The Vegas Partner Lounge group of casinos have been moved to Not Recommended status due to this complaint - https://thepogg.com/complaint/sun-vegas-confiscated-winnings/. Essentially this boils down to the casino only enforcing rules when it financially benefits them and making unfounded accusations of criminality against a player who had done nothing other than breach the maximum bonus rule for the bonuses that they'd played with.

The Crazy Vegas group have also been unresponsive to player complaints at other mediation sites.

For references see Vegas Partners Lounge Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Due to the design of their website, we are unable to monitor the terms and conditions at Casino UK.

Bonuses

 - 4 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to £100.

Cashable - You will receive this bonus at the time of your deposit and can withdraw it once the wagering requirement is complete.

Wagering Requirements;

  • Slots - 50xbonus
  • Blackjack - 2500xbonus
  • Roulette - 625xbonus
  • Baccarat - 625xbonus
  • Video Poker - 2500xbonus
  • Table Poker - 625xbonus

Adjustments to ratings;

  • Bonuses on subsequent deposits (+1) - 2nd deposit 200% up to £50 and 3rd deposit 50% up to £50
  • Maximum withdrawal restriction (-2) - You are not allowed to withdraw more than 6 times your deposit.

Game Weightings (already account for in Wagering Requirements)

  • Slots, Parlor Games count full (100%) to wagering requirements
  • Table Poker, all Roulettes, Craps, Baccarat, Casino War and Sicbo (8%) to wagering requirements
  • Video Poker and all Blackjacks a fiftieth (2%) to wagering requirements

Notes



Payout Speed: 48 hours

 - 9 / 10

Using Neteller our reviewer reports withdrawals normally paid in 48 hours.

Banking options available - Credit/Debit cards, Bank Transfer, Neteller, Skrill (Moneybookers), Click2Pay, UKash, EcoCard, PaySafeCard, Entropay, ClickAndBuy and Webmoney

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 9 / 10

Casino UK use Microgaming software for both their download and instant play casinos. Check out our Microgaming Software Review.

Game selections are as follows;

Instant

Table Games – 76

Slots – 249

Video Poker – 58

Live – 25

Customer Service

 - 0 / 10

Our reviewer reports positive experiences with Crazy Vegas customer services.

Email Testing Record

  • June 2014 - No Response
  • December 2013 - 46 minutes
  • June 2013 - 1 hour 24 minutes
  • January 2013
    • 1st email - No Response
    • 2nd email - No Response
    • 3rd email - No Response

Licensing

 - 8 / 10

CasinoUK hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Casino UK casino – United States of America, Belgium, Denmark, France, Italy , Spain, United Kingdom and South Africa

Contact Information;

Email : thecasino@vegaspartnerlounge.com
banking@vegaspartnerlounge.com
support.DE@vegaspartnerlounge.com
supportFR@vegaspartnerlounge.com
svensksupport@vegaspartnerlounge.com
support.GR@vegaspartnerlounge.com
support.CM@vegaspartnerlounge.com
support.RU@vegaspartnerlounge.com
supporto-italiano@vegaspartnerlounge.com
support.NL@vegaspartnerlounge.com
support.ES@vegaspartnerlounge.com
support.JP@vegaspartnerlounge.com
support.PT@vegaspartnerlounge.com
nordicsupport@vegaspartnerlounge.com
dansksupport@vegaspartnerlounge.com
Phone : United Kingdom 08007314295
Canada 18665091828
Australia 1800-071-076
Germany 08001815917
Italy 800783313
Taiwan 0080279905
Netherlands 08000221327
Japan 00531-27-0009
Switzerland 0800-836-923

Affiliate Program - StarPartners.

Restricted Countries

Casino UK does not accept players from the following countries: Belgium, Denmark, France, Italy, South Africa, Spain, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Slots RTP

Casino UK do not publish the house edge (RTP) of any of their slots games.

Comp Points

Casino UK casino do offer a comp point program. For every £10 wagered at Cinema casino on slots games you will receive 1 Loyalty Lounge Point and every 1000 Loyalty Lounge Points can be converted to £5. Not all games earn points at the same rates;

  • 1 Loyalty Point for 10 Credits wagered on Slots and Parlor Games
  • 1 Loyalty Point for 20 Credits wagered on Table Poker, Casino War, Red Dog and SicBo
  • 1 Loyalty Point for 40 Credits wagered on all Roulette
  • 1 Loyalty Point for 200 Credits wagered on Video poker, Craps, Baccarat
  • 1 Loyalty Point for 500 Credits wagered on all Blackjack and all Aces

For slots games this is about half as good as the standard Playtech comp point program and for all other games this is substantially weaker. Points also expire after 3 months if not redeemed.

Closing Thoughts

Vegas Lounge offer one of the larger groups of Microgaming casinos and are one of the more reputable choices you could make. Given that you can only claim bonuses at one venue in this group you should ensure to check out all the sign-up bonuses available before making your decision.

Associated By Company

There are no associated casinos to display.

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