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3.76

Casino Vino Status: Not Recommended

Casino Vino Casino

Overview

Review last updated – January 2018.

Casino Vino are owned and operated by SG International N.V. They are a licensed in Curacao by CMS Trust and they are sister casino to Wild Wild Bet. They provide a decent range of games – in the region of 500 – from: Microgaming, Net Entertainment, and Evolution Gaming. They offer 5 live casino games for players that prefer such interactions. Casino Vino have a simple website design which is obviously focused on their customer’s love of wine – though there is little symbolism associated with this interest used in the site design other than a claret colour paired with orange taken as their colour palette. Customers can accrue points from play that can be exchanged for bottles of wine in the casino shop. There is no evidence of the casino logo on the site so ThePOGG cannot illuminate this for you.

Trustworthiness

 - 2 / 10

Casino Vino are Not Recommended at ThePOGG.

(-1)We find Casino Vino's dormancy clause to be predatory: "12.7. Your inactive Account will be terminated with an electronic notice (or an attempted notice) using your contact details. In the event of any such termination from our side, except to the extent that such closure and termination is made in accordance with the paragraph 10 (Collusion, Cheating, Fraud and Criminal Activity) or paragraph 17 (Breach of the Terms) of these Terms, we will refund the balance of Your Account to you. If we are unable to locate you, the funds shall be remitted to the relevant gambling authority or to the Company." This term states that some player balances, under some circumstances, will be retained by the Company if a player cannot be contacted - this is unacceptable - dormancy should never be used as an excuse for seizing a player's funds regardless of circumstance.

(-2)Unresponsive to complaints - Wild Wild Bet, Casino Vino's sister property have been unresponsive to complaints logged by players at ThePOGG and therefore we would recommend that players avoid signing up at this operator.

For references see SG International Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Payout Speed: 72 hours

 - 8 / 10

Casino Vino state on their website that withdrawals are processed on Mondays, Wednesdays and Fridays and therefore their withdrawal speed could potentially be 72 hours as withdrawals made during a weekend won't be processed until the following Monday.

Maximum Withdrawal - this information could not be found on site..

Minimum Withdrawal - again this information could not be found on the operator's site.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Bitcoin, Cubits, Moneta ru, Qiwi, Yandex and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 6 / 10

Casino Vino use Microgaming software for their instant play casino alongside a selection of games from: Net Entertainment and Evolution Gaming . Check out our Microgaming Software Review.

Game selections are as follows:

Instant

Table Games – 0

Slots – 494

Video Poker – 0

Live - 5

Jackpot - ?

Customer Service

 - 10 / 10

Email Testing Record

  • January 2018 - 1 hour 9 minutes

Licensing

 - 2 / 10

Casino Vino hold the following gambling licenses :

  • Curacao eGaming - cms@cmstrust.com Casino Vino are licensed in Curacao but we are unsure which Master License holder is responsible for them. As such we cannot comment on how effective contacting their regulator would be in case of a complaint. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Casino Vino does not accept players from the following countries: Canada, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Italy, Spain, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Contact

Contact Information:

Slots RTP

Casino Vino do not appear to give the R.T.P. figures for all of their games - ThePOGG could not locate a page dedicated just to R.T.P. information at this operator.

Comp Points

Casino Vino appear to offer some sort of loyalty points system which allows points to be exchanged for goods such a swine and silver in the casino shop though ThePOGG could not find information as to the accrual rates to determine the value of this system for players.

Closing Thoughts

Casino Vino have an interesting approach to loyalty in that points can be used to buy wine and other luxury items from their casino store. Unfortunately their dormancy policy and their reluctance to discuss player complaints means that they attain Not Recommended status at this site. Casino Vino also state that they will may divide wins of more than £20,000 into monthly installments - progressive jackpots are excluded from this stipulation - so players may have to wait a while for withdrawals of larger wins.

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Email : support@casinovino.com