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– No player complaints requiring operator intervention received so far!

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

– Competitive incentives for registration.

– Long delays on payment of withdrawals.


Casino Winner Casino Review

Review last updated - January 2021.

OVERVIEW | 8.22/10


Casino Winner were previously known as Kroon Casino, a stand-alone casino who were taken over by BML Group Ltd, and they have racked up a wealth of positive feedback on gambling related message boards since their acquisition by the Betsson group – an industry giant – which can only be good for customers. Licensed in Malta by the MGA , Kroon Casino offers a wide selection of games - in the region of 1000 - across categories including: slots, table games, jackpots and live play games. Software providers include: IGT, Play 'N Go, Evolution, Red Tiger, Thunderkick, NYX Gaming, Yggdrasil, iSoftBet, Leander Games, Scientific, Microgaming and NetEntertainment. Full details of KroonCasino's sister properties can be found on the BML Group Ltd's Maltese License page - they include: Jackpot247, Thrills, Kaboo, Guts and Loyal Casino.  The casino's website utilises a: black, white and orange colour scheme and its logo is its name in white with an orange crown enclosed in an orange circle to the left-hand side.  Casino Winner are garnering a reputation for high quality customer experiences.

TRUSTWORTHINESS | 8/10


In early 2018 a representative from the Betsson group - the owners of Casino Winner - reached out to this service and with their help we have managed to review and resolve all historic complaint issues with this group. We now have a strong, positive, working relationship with this group that will allow us to assist players with complaint issues. As such we're very happy to welcome all the properties being run by this group to Recommended status.

BONUSES | 10 / 10


100% up to €250
Max Bonus 250
Min Deposit 10
Max Bet 6/0.50
Type Cashable
Wagering 15xb
Deposit Method Restrictions:
Neteller, Skrill
Country/Regional Restrictions:

Terms and Conditions

The Casino Winner Welcome bonus currently consists of a bonus of 100% up to €250 plus 100 complimentary spins on Starburst.

The minimum deposit that will trigger the bonus is €10.

This bonus has a wagering requirement of 15xbonus for the deposit bonus and 15xwinnings for the complimentary spins.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

The maximum allowed bet is €6 on any single round of play and €0.50 on any single payline.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

Players who deposit via Neteller or Skrill are not eligible for this bonus.

Bonus and associated winnings will expire after 90 days if the wagering requirements are not completed.

Game Weightings:

  • Videoslots*, Classic Slots 100%
  • Roulette, Blackjack, Live Roulette, Live Blackjack 20%
  • Video Poker, Casino Holdem, Beat me, Casino Patience, Pai Gow Poker, Casino Stud Poker 10%
  • *Bloodsuckers, Dead or Alive, The Wish Master, Eye of the Kraken, Pearls of India, Devil´s Delight, 1429 Uncharted Seas, Super Monopoly Money, Beautiful Bones, Sea Hunter, Epic Gems and Wizard Shop 0%
  • All other games 0%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.


BONUS: 100% up to €250
Try another casino
Value to Player for:
£29.42
Bonus Value
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top 10
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Payout Speed: 7 days | 3 / 10


Casino Winner's website states that withdrawals take up to 5 BUSINESS days to process hence the 7 days quoted to allow for weekends.

Maximum Withdrawal - €10, 000 in 24 hours.

Minimum Withdrawal - €20.

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, PaySafeCard, iDeal and bank transfer - the website indicates in the payments section that only withdrawals by bank transfer are available.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 10 / 10


Casino Winner use Net Entertainment software for their instant play casino, but bolt on a series of Microgaming IGT, Play 'N Go, Evolution, Red Tiger, Thunderkick, NYX Gaming, Yggdrasil, iSoftBet, Leander Games and Scientific Games. Check out our Net Entertainment Software Review.

Game selections are as follows:

Instant

Table Games – 52

Slots – 805

Video Poker – ?

Live – ?

Jackpot – 146

Customer Service | 10 / 10


Email Testing Record

  • January 2021 - 33 minutes.
  • June 2020 - No response .
  • September 2019 - 45 minutes.
  • May 2019 - 7 minutes.
  • November 2018 - 17 minutes.
  • April 2018 - 10 minutes.
  • November 2016 - 34 minutes
  • June 2015 - 9 minutes
  • November 2014 - 22 minutes
  • June 2014 - 6 minutes
  • December 2013 - 19 minute
  • October 2013 - 16 minutes

Licensing | 8 / 10


Casino Winner hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Restricted Countries


Players from United States NOT accepted.

Casino Winner does not accept players from the following countries: Afghanistan, Asia, Algeria, Africa, Angola, Australia, Austria, Bahrain, Belgium, China, Cuba, Czech Republic, Denmark, Eritrea, Estonia, Ethiopia, Finland, France, French Guiana, French Polynesia, French Southern Territories, Georgia, Greece, Guadeloupe, Guyana, Hong Kong, Hungary, Indonesia, Iran, Iraq, Italy, Jordan, Democratic People's Republic of Korea, Kuwait, Latvia, Libya, Lithuania, Malaysia, Martinique, Mauritania, Mauritius, Morocco, Netherlands, Netherlands Antilles, Norfolk Island, Oman, Pakistan, Portugal, Qatar, Reunion, Romania, Rwanda, Saudi Arabia, Somalia, South Africa, Spain, Sudan, Tunisia, Turkey, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Yemen.

Contact


Contact Details:

Email : [email protected]
Phone : 020-8946038

Slots RTP


Casino Winner publish the house edge figures for all of their Net Entertainment slots games.

Comp Points


Casino Winner do not appear to offer any form of comp point program.

Closing Thoughts


Casino Winner have a positive reputation as part of the Betsson group. Players should note that the website indicates that withdrawals can only be made using bank transfer - it is worth checking this with support. We cannot create an account with this operator since they cannot accept UK players and therefore you would need to clarify this for yourself. Also be aware that if more than 30 withdrawals are actioned in a month a 2% admin fee will be charged on subsequent withdrawals. Customers report positive treatment at the hands of this group which bodes well for those looking for somewhere new to signup and play.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

COMPLAINTS

Casino Winner
Resolved

Casino Winner - My money disappeared as a result of an erroneous withdrawal due to the fault of the casino

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Casino Winner
Resolved

Casino Winner - Canceled withdrawal

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Casino Winner
Found for the Casino

Casino Winner - BML Group Not Obeying Responsible Gambling.

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