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4.65

Casinovo Status: Not Recommended

Casinovo Casino

Overview

Review last updated – July 2017.

Casinovo Casino was established in 2015 as part of the Dialinvest International N.V. Group and it is licensed by Curacao eGaming. They provide an extremely limited range of games from Betsoft, Endorphina and Microgaming. Their site features a black and brown colour theme with the ace of spades symbol tiled in charcoal grey as the background. They currently have no complaints logged at any of the major gambling portals.

Trustworthiness

 - 3 / 10

Casinovo Casino have a good reputation within the gambling community and we found no outstanding issues at any of the major casino complaint portals.

Casinovo have word for word the same affiliate terms and conditions as many Rival run casino brands. These terms are distinctive and not used by non-Rival groups. This indicated that they've either copied a legal document from another operator or they have some connection with the groups run by Rival software. As such we would advise players choose an alternative casino to play with extreme caution.

In late 2016 Casinovo switched to the MYEG casino platform.

In the first half of 2015 one of the notable venues on this network experienced sustained issues processing player payments and repeatedly broke assurances of when payments would be made.

All the casinos in the group carry the following term;

Shall winnings made with the help of bonus shall not be successfully withdrawn within 45 days, from the first withdrawal request, they will be voided.

We consider the above term to be predatory. Players that either forget about their balance or have to renew ID are left with no recourse after 45 days. This term has been enforced in this manner previously.

In our November 2015 review we found a report of a MYEG casino operator passing their losses in a financial transaction (purchase of a competitor) on to a player, which is for obvious reason totally unacceptable.

During our November 2016 re-review we came across a significant number of player complaints about a MYEG operator at another portal that did not receive an answer.

For references see MYEG Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 4 / 10
100% up to €500
Max Bonus 500
Min Deposit 10
Max Bet NA
Type Cashable
Wagering 50xb
BONUS CODE: NA CLAIM BONUS
Value to Player for:
€2.48
Bonus Value
low roller
mid
mid roller
mid
high roller
low
superhigh roller
mid

Payout Speed: 24 hours

 - 10 / 10

Casinovo Casino state on their website that it takes 24 hours for withdrawals.

Maximum Withdrawal - €5000 in 24 hours and €25000 per month.

Minimum Withdrawal - None given.

Banking options available - Credit/Debit cards, Neteller, Paysafecard, Skrill (Moneybookers), Giropay, Bitcoin, Direct ebanking and bank transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 3 / 10

Casinovo use Microgaming software for their instant play casino games and they also offer a selection of Betsoft and Endorphina games. Check out our Microgaming Software Review.

Game selections are as follows:

Instant

Table Games – 28

Slots – 33

Jackpot – 12

Live – 4

Customer Service

 - 10 / 10

Email Testing Record

  • December 2016 - 13 minutes
  • September 2015 - 34 minutes.

Licensing

 - 2 / 10

CasinoVo hold the following gambling licenses :

  • Curacao eGaming - CasinoVo casino are licensed in Curacao but we are unsure which Master License holder is responsible for them. As such we cannot comment on how effective contacting their regulator would be in case of a complaint. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Casinovo Casino: American Samoa, Cyprus, Guam, Israel, Northern Mariana Islands, Puerto Rico, Turkey, United Kingdom, USA and its Territories

Contact Information:

Email : support@casinovo.com
Email : andy@casinovo.com
Address : XLrefer Ltd
Suite 7 Hadfield House
Library Street
Gibralter
Address : Dialinvest International LTD N.V.
E-commerce Park
Unit D-14
Vredenberg
Curacao
Live Chat : 24/7 live chat support on the casino website.
Telephone: Request a call back in 1/2 an hour during office hours or 1 hour outside of business hours.

Affiliate Program - CasiPartners.

Restricted Countries

Casinovo does not accept players from the following countries: American Samoa, Cyprus, Guam, Israel, Northern Mariana Islands, Puerto Rico, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Slots RTP

Casinovo do not provide the RTPs for any of their slots games.

Comp Points

Casinovo do not appear to offer a comp points program for all players.

Closing Thoughts

Casinovo Casino have a simple design which is easy to navigate for players. They have no complaints logged at any of the major gambling portals. Special mention should go to their customer support - our reviewer was impressed by the speed of their response - 34 minutes - and the professional approach of the support operator who answered the reviewer's questions competently. However the apparent links to other groups that have extensive negative histories leave us unwilling to recommend this casino to players.

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Promotional Terms & Conditions

100% up to €500
Max Bonus 500
Min Deposit 10
Max Bet NA
Type Cashable
Wagering 50xb

This promotion is only available to new players and only once they've made their first deposit.

The Casinovo Welcome bonus currently consists of a bonus of 100% up to €500.

The minimum deposit that will trigger the bonus is €10.

This bonus has a wagering requirement of 50xbonus for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

There is no maximum bet term.

The maximum allowed win when playing with this bonus is 10xdeposit.

The bonus is cashable.

Game Weightings:

  • Slot games 100%
  • Simple games 100%
  • All other games 0%
  • Slot games Scrooge, Devil's Delight, Bloodsuckers and Dead or Alive 0%

 

 

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