Casoo Casino

Casoo are Blacklisted at ThePOGG.

Casoo Casino have been included on our Blacklist due to their entirely unethical treatment of gambling addicts. In one incident that we encountered the operator continued to accept play from a play despite the player having directly informed them of addiction issues. Their response to this complaint was that the player had not contacted the right email address to deal with an account closure of this nature. Beyond the highly dubious nature of ignoring a players requests for help the operator failed to close the players account even after we contacted them about the issue, accepting thousands more in losses during the course of discussion of the complaint. This is some of the most repugnant exploitation of a gambling addict that we have ever come across.

Casoo casino have informed us that they are not longer willing to discuss complaints with our service.

Players should be aware that withdrawal limits at Casoo do not exclude progressive jackpots - therefore withdrawals of such wins would be capped at €50,000 per year.

Unresponsive to complaints - Wild Wild Bet, Casoo's sister property have been unresponsive to complaints logged by players at ThePOGG and therefore we would recommend that players avoid signing up at this operator.

For references see SG International Player Issues

Casoo have a range of different withdrawal times expressed in different area of their website and so for player security we are basing our score on the slowest time catalogued which was 7 days.

Maximum Withdrawal - €2,000 per day; €5,000 per week; €10,000 per month; €50,000 per year - these limits do not exclude jackpot wins.

Minimum Withdrawal - €20

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Bitcoin, Zimpler, EcoPayz, PaySafeCard, NeoSurf, Qiwi, Yandex and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Casoo use Microgaming software for their instant play casino alongside a selection of games from: Net Entertainment and Evolution Gaming, 1x2, iSoftBet, PariPlay, Booming Games, Tom Hoorn, Ezugi, Habanero, Wazdan and Evolution Gaming Check out our Microgaming Software Review.

Game selections are as follows:

Email Testing Record

• November 2019 - 1 hour 6 minutes

Casoo hold the following gambling licenses :

• Curacao eGaming - [email protected] Casoo are licensed in Curacao but we are unsure which Master License holder is responsible for them. As such we cannot comment on how effective contacting their regulator would be in case of a complaint. You can find further information regarding this regulator's complaint policies here.

Players from United Kingdom NOT accepted.

Casoo does not accept players from the following countries:Australia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Italy, South Africa, Spain, Sweden, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Contact Information:

Casoo do not appear to give the R.T.P. figures for all of their games - ThePOGG could not locate a page dedicated just to R.T.P. information at this operator.

Casoo have a rewards system that allows people to claim "treasures" but no real information could be gleaned on site.

Casoo belongs to a group of operators that will not cooperate with us on complaints and have engaged some of the most morally repugnant treatment of vulnerable players that we have ever encountered. We would strongly advise all players to avoid this group at all cost.

There are no associated casinos to display.