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3.75

Casoo: Blacklisted

Top Casinos: United Kingdom

Casoo Casino

Players from United Kingdom cannot play at Casoo casino.

Overview

Review last updated – November 2019.

Casoo are owned and operated by SG International N.V. They are a licensed in Curacao by CMS Trust and they are sister casino to Wild Wild Bet and Casino Vino. They provide a decent range of games – in the region of 500 – from: Microgaming, Net Entertainment,  1×2, iSoftBet, PariPlay, Booming Games, Tom Horn, Ezugi, Habanero, Wazdan and Evolution Gaming. They offer live casino games for players that prefer such interactions. Casoo have a simple website design based on a colour palette of navy and pale blue and their logo is their name in pale blue with the final “o” styled to look like a ringed planet.

Trustworthiness

 - 0 / 10

Casoo are Blacklisted at ThePOGG.

Casoo Casino have been included on our Blacklist due to their entirely unethical treatment of gambling addicts. In one incident that we encountered the operator continued to accept play from a play despite the player having directly informed them of addiction issues. Their response to this complaint was that the player had not contacted the right email address to deal with an account closure of this nature. Beyond the highly dubious nature of ignoring a players requests for help the operator failed to close the players account even after we contacted them about the issue, accepting thousands more in losses during the course of discussion of the complaint. This is some of the most repugnant exploitation of a gambling addict that we have ever come across.

Casoo casino have informed us that they are not longer willing to discuss complaints with our service.

Players should be aware that withdrawal limits at Casoo do not exclude progressive jackpots - therefore withdrawals of such wins would be capped at €50,000 per year.

Unresponsive to complaints - Wild Wild Bet, Casoo's sister property have been unresponsive to complaints logged by players at ThePOGG and therefore we would recommend that players avoid signing up at this operator.

For references see SG International Player Issues

Bonuses

 - 6 / 10
100% up to €300
Max Bonus 300
Min Deposit 20
Max Bet 2
Type Cashable
Wagering 25x(D+B)

The Casoo Welcome Bonus currently consists of a bonus of 100% up to €300.
The minimum deposit that will trigger the bonus is €20.

This bonus has a wagering requirement of 25x(deposit+bonus) for the deposit bonus.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

The maximum allowed bet is €2 on any single round of play.

There is no maximum win on the deposit bonus.

This bonus is cashable.

Game Weightings:

  • Slots and other games 100%
  • Dr. Jekyll and Mr. Hyde, Lucky Angler, Bloodsuckers, Big Bang, Craps, The Wish Master, Devil’s Delight, Robin Hood, Tomb Raider 2, Tornado: Farm Escape, Dead or Alive, Dead or Alive 2, Sugar Pop 2 Jackpot Jester 6000, Jackpot Jester Wild Nudge, Twin Spin, Reel Rush, Thunderstruck I, Kings of Chicago, Piggy Riches, Zombies, Jack Hammer 2, Steam Tower, Muse: Wild inspiration, Moon princess, Rise of Olympus, Rise of Merlin; Multifruit 81, Mystery Joker, Mystery Joker 6000, Mega Joker, Troll Hunters, Xmas Joker, Pimped, Reactoonz, Victorious, Wild Turkey, Secret of the Stones, Ghost pirates, Minotaurus, Voodoo and High Society, Cazino Zeppelin, Dark Vortex, Double Dragons, Dwarf Mine, Penguin City, Vikings Go Berserk, Vikings go wild, Tut’s Twister, Wolf Hunters - 0%.
  • Roulette, Blackjack, Baccarat- 0%
  • Video poker, Texas Hold 'em, Live Dealer - 10%

 

 

 

Country/Regional Restrictions: Ukraine

BONUS CODE: NA

RECOMMENDED BONUSES
Value to Player for:
€5.43
Bonus Value
low roller
mid
mid roller
mid
high roller
mid
superhigh roller
low

Payout Speed: 7 days

 - 3 / 10

Casoo have a range of different withdrawal times expressed in different area of their website and so for player security we are basing our score on the slowest time catalogued which was 7 days.

Maximum Withdrawal - €2,000 per day; €5,000 per week; €10,000 per month; €50,000 per year - these limits do not exclude jackpot wins.

Minimum Withdrawal - €20

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Bitcoin, Zimpler, EcoPayz, PaySafeCard, NeoSurf, Qiwi, Yandex and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 10 / 10

Casoo use Microgaming software for their instant play casino alongside a selection of games from: Net Entertainment and Evolution Gaming, 1x2, iSoftBet, PariPlay, Booming Games, Tom Hoorn, Ezugi, Habanero, Wazdan and Evolution Gaming Check out our Microgaming Software Review.

Game selections are as follows:

Instant

Table Games – 0

Slots – 494

Video Poker – 0

Live - 5

Jackpot - ?

Customer Service

 - 10 / 10

Email Testing Record

  • November 2019 - 1 hour 6 minutes

Licensing

 - 2 / 10

Casoo hold the following gambling licenses :

  • Curacao eGaming - [email protected] Casoo are licensed in Curacao but we are unsure which Master License holder is responsible for them. As such we cannot comment on how effective contacting their regulator would be in case of a complaint. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United Kingdom NOT accepted.

Casoo does not accept players from the following countries:Australia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Italy, South Africa, Spain, Sweden, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Contact

Contact Information:

Email : [email protected]

Slots RTP

Casoo do not appear to give the R.T.P. figures for all of their games - ThePOGG could not locate a page dedicated just to R.T.P. information at this operator.

Comp Points

Casoo have a rewards system that allows people to claim "treasures" but no real information could be gleaned on site.

Closing Thoughts

Casoo belongs to a group of operators that will not cooperate with us on complaints and have engaged some of the most morally repugnant treatment of vulnerable players that we have ever encountered. We would strongly advise all players to avoid this group at all cost.

Other Associations

There are no associated casinos to display.

Best Casinos: United Kingdom

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.