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9.05

Casumo Status: Does not accept players from United States

Casumo Casino

Overview

Review last updated – May 2017

Taking a new approach to casino operation, Casumo set challenges and missions for players to complete to earn rewards. Casumo have some common share holders with Dunder Casino but run independently on a separate platform and separate licenses.

Trustworthiness

 - 8 / 10

Only one of the reviewers who works regularly for this site holds an account with Casumo. This was set up to test their withdrawal times. They report positive experiences.

Casumo have a positive reputation online and a low volume of player complaints. We now have an open channel of communication with this group and will be able to assist players with any issues.

For references see Casumo Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Due to the design of their website we cannot monitor the terms and conditions at Casumo casino.

Bonuses

 - 10 / 10
200% up to £50
Max Bonus 50
Min Deposit 10
Max Bet 5
Type Cashable
Wagering 25x(d+b)
200 complimentary spins on Starburst
# of Spins 200
Spin Value 0.10
Max Bet 5
Max Win NA
Wagering 30xw
BONUS CODE: NA CLAIM BONUS
Value to Player for:
£32.43
Bonus Value
low roller
top 10
mid roller
top 10
high roller
high
superhigh roller
n/a

Payout Speed: 24h

 - 10 / 10

Using Neteller all of our reviewers report withdrawal normally paid within 24 hours.

Maximum Withdrawal - None

Minimum Withdrawal - €/£10

Banking options available - Visa, MasterCard, Skrill, Neteller, Paysafe, iDEAL, SOFORT, Giropay, Pugglepay or Bank transfer

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 10 / 10

Casumo casino use Net Entertainment software for their instant play casino. Check out our Net Entertainment Software Review for more information. They also offer games from the following providers: Barcrest, Bally, Greentube, IGT, Microgaming, PlayNGo, Quickspin, Shuffle Master, Thunderkick, Wiliams Interactive, WMS

Game selections are as follows;

Instant

Table Games – 59

Slots – 371

Video Poker – 9

Jackpots - 15

Live - 5

Customer Service

 - 10 / 10

Email Testing Record

  • November 2016 - 6 minutes
  • June 2015 - 3 minutes
  • November 2014 - 25 minutes
  • June 2014 - 16 minutes
  • December 2013 - 1 hour 2 minutes
  • October 2013 - No email support.

Licensing

 - 10 / 10

Casumo hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Casumo currently use eCogra. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Casumo casino - USA, American Samoa, Guam, Belgium, Marshall Islands, North Mariana Islands, Puerto Rico and the Virgin Islands, Italy, France, Spain, Denmark, Turkey, Guyane (French Guiana), Réunion, Guadeloupe, Martinique, China, Greece, South Africa, Hong Kong and North Korea

Contact Details;

Email : hey@casumo.com
Address : Casumo
The Unicorn Centre
Triq l-Uqija
Swiegi
SWQ 2335
Malta

Affiliate Program - Casumo Affiliates.

Restricted Countries

Casumo does not accept players from the following countries: American Samoa, Belgium, China, Denmark, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Greece, Guam, Hong Kong SAR China, Italy, Marshall Islands, North Korea, Northern Mariana Islands, Puerto Rico, South Africa, Spain, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Contact

Slots RTP

Casumo publish the house edge figures for all of their slots games.

Comp Points

While Casumo don't offer a standard comp point program they do run a promotional program that all players are enrolled in where specific achievements in different games result in additional bonuses and rewards.

It's impossible for us to provide any type of assessment of the value of this program compared to more traditional comp point programs.

Closing Thoughts

Casumo have made a strong commitment to ensuring future complaints at this site are managed appropriately and combined with a high quality product and a low instance of player complaints, this all adds up to a top quality operations. We're thrilled to work more closely with Casumo and we're very confident you'll have a great time playing with them.

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Promotional Terms & Conditions

200% up to £50
Max Bonus 50
Min Deposit 10
Max Bet 5
Type Cashable
Wagering 25x(d+b)
200 complimentary spins on Starburst
# of Spins 200
Spin Value 0.10
Max Bet 5
Max Win NA
Wagering 30xw

This promotion is only available to new players and only once they've made their first deposit.

The Casumo Welcome bonus currently consists of a bonus of 200% up to £50 plus 200 complimentary spins on Starburst.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 25x(deposit+bonus) for the deposit bonus and 30xwinnings for the free spin winnings.

The maximum allowed bet is £5 on any single round of play or £0.50 on a single payline.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

Game Weightings:

  • Slot machines 100%
  • Video Poker 30%
  • Casino Hold’em 10%
  • Oasis Poker 10%
  • TXS Hold’em poker 10%
  • Ultimate Texas Hold’em 0%
  • Baccarat (all kind) 0%
  • Punto Banco 0%
  • Roulette (all kind) 0%
  • Blackjack (all kind incl. Pontoon and Double Exposure) 0%
  • All other games 100%

 

 

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