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– No player complaints requiring operator intervention received so far!

– Fast withdrawals.

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

– Low value registration incentives.


Casumo Casino Review

Review last updated - January 2021.

OVERVIEW | 8.60/10


Taking a new approach to casino operation, Casumo set challenges and missions for players to complete to earn rewards. Casumo have some common share holders with Dunder Casino but run independently on a separate platform and separate licenses.  They are dual licensed: firstly in the United Kingdom by the UKGC; secondly in Malta by the MGA.  They use eCOGRA as their ADR for UK and non-UK players alike.  Casumo offer a good selection of games across all the usual categories: slots, table, jackpot and live as well as a sportsbook option.  They work with software providers including: QuickspinNet Entertainment, Play 'N Go, Big Time Gaming and Microgaming.  Their website is built upon a fresh colour scheme of bright blue and white - their logo is their name in bright blue letters over a white background.

TRUSTWORTHINESS | 9/10


Casumo have made the effort to reconnect with our complaints service and have confirmed that they are now willing to discuss complaints openly with us which means we can ensure that players receive fair and transparent treatment when playing with this operator.

Casumo Casino has shown a level of care for vulnerable customers that reflects very well on them. They have been generous in contributing to the development of our sister project, the charity BetBlocker, meaning that we can protect more of the most vulnerable players as a result of Casumo's actions.

For references see Casumo Player Issues

BONUSES | 5 / 10


100% up to £300
Max Bonus 300
Min Deposit 10
Max Bet 5
Type Cashable
Wagering 30x(d+b)
Deposit Method Restrictions:
Country/Regional Restrictions:

Terms and Conditions

The Casumo Welcome bonus currently consists of a bonus of 100% up to £300 plus 30 complimentary spins on Book of Dead.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 30x(deposit+bonus) for the deposit bonus and 30xwinnings for the free spin winnings.

The maximum allowed bet is £5 on any single round of play or £0.50 on a single payline.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

Game Weightings:

  • Slot machines 100%
  • Video Poker 30%
  • Casino Hold’em 10%
  • Oasis Poker 10%
  • TXS Hold’em poker 10%
  • Ultimate Texas Hold’em 0%
  • Baccarat (all kind) 0%
  • Punto Banco 0%
  • Roulette (all kind) 0%
  • Blackjack (all kind incl. Pontoon and Double Exposure) 0%
  • All other games 100%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.


BONUS: 100% up to £300
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Value to Player for:
$0.00
Bonus Value
low roller
n/a
mid roller
n/a
high roller
n/a
superhigh roller
n/a

Payout Speed: 24h | 10 / 10


Using Neteller all of our reviewers report withdrawal normally paid within 24 hours.

Maximum Withdrawal - None

Minimum Withdrawal - €/£10

Banking options available - Visa, MasterCard, Skrill, Neteller, Paysafe, iDEAL, SOFORT, Giropay, Pugglepay or Bank transfer

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 10 / 10


Casumo casino use Net Entertainment software for their instant play casino. Check out our Net Entertainment Software Review for more information. They also offer games from the following providers: Barcrest, Bally, Greentube, IGT, Microgaming, PlayNGo, Quickspin, Shuffle Master, Thunderkick, Wiliams Interactive, WMS

Game selections are as follows:

Instant

Table Games – 42

Slots – 600+

Video Poker – 9

Jackpots - 61

Live - 61

Customer Service | 10 / 10


Email Testing Record

  • January 2021 -
  • November 2016 - 6 minutes
  • June 2015 - 3 minutes
  • November 2014 - 25 minutes
  • June 2014 - 16 minutes
  • December 2013 - 1 hour 2 minutes
  • October 2013 - No email support.

Licensing | 10 / 10


Casumo hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Casumo currently use eCogra. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Restricted Countries


Players from United States NOT accepted.

Casumo does not accept players from the following countries: American Samoa, Oceania, Australia, Belgium, China, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Greece, Guam, Hong Kong, Italy, Democratic People's Republic of Korea, Marshall Islands, Northern Mariana Islands, Puerto Rico, South Africa, Spain, Turkey, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact


Contact Details;

Email : [email protected]
Address : Casumo
The Unicorn Centre
Triq l-Uqija
Swiegi
SWQ 2335
Malta

Slots RTP


Casumo publish the house edge figures for all of their slots games.

Comp Points


While Casumo don't offer a standard comp point program they do run a promotional program that all players are enrolled in where specific achievements in different games result in additional bonuses and rewards.

It's impossible for us to provide any type of assessment of the value of this program compared to more traditional comp point programs.

Closing Thoughts


Casumo have work cooperatively with us in order to allow discussions around player complaints to resume and this means we can reassure players that we can seek out information regarding their case and ensure a fair and thorough exploration of the issues raised. Casumo have also shown a willingness to proactively try and find help for the most vulnerable players by supporting our sister project, the registered charity, BetBlocker - this is a massive positive and it reassures us that players coming to them through our site will receive the correct care and support.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

COMPLAINTS

Casumo
Declined

Casumo - Allowing me to gamble with a gambling problem

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Casumo
Resolved

Casumo - verification problems

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Casumo
Resolved

Casumo - delaying withdrawal

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Casumo
Resolved

Casumo - Casino deliberately slows down withdrawals

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