Casumo Casino

Despite historic successful cooperation with this service Casumo have informed us, as of September 2018, that they are no longer willing to discuss player complaints submitted to us. There has not been any conflict or disagreement with this operator to instigate this change in policy. As such we cannot recommend players engage with this operator.

For references see Casumo Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Due to the design of their website we cannot monitor the terms and conditions at Casumo casino.

Using Neteller all of our reviewers report withdrawal normally paid within 24 hours.

Maximum Withdrawal - None

Minimum Withdrawal - €/£10

Banking options available - Visa, MasterCard, Skrill, Neteller, Paysafe, iDEAL, SOFORT, Giropay, Pugglepay or Bank transfer

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Casumo casino use Net Entertainment software for their instant play casino. Check out our Net Entertainment Software Review for more information. They also offer games from the following providers: Barcrest, Bally, Greentube, IGT, Microgaming, PlayNGo, Quickspin, Shuffle Master, Thunderkick, Wiliams Interactive, WMS

Game selections are as follows;

Email Testing Record

• November 2016 - 6 minutes
• June 2015 - 3 minutes
• November 2014 - 25 minutes
• June 2014 - 16 minutes
• December 2013 - 1 hour 2 minutes
• October 2013 - No email support.

Casumo hold the following gambling licenses :

• United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Casumo currently use eCogra. You can find further information regarding this regulator's complaint policies here.
• Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Casumo does not accept players from the following countries: American Samoa, Australia, Belgium, China, Denmark, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Greece, Guam, Hong Kong SAR China, Italy, Marshall Islands, North Korea, Northern Mariana Islands, Puerto Rico, South Africa, Spain, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Contact Details;

Casumo publish the house edge figures for all of their slots games.

While Casumo don't offer a standard comp point program they do run a promotional program that all players are enrolled in where specific achievements in different games result in additional bonuses and rewards.

It's impossible for us to provide any type of assessment of the value of this program compared to more traditional comp point programs.

Casumo's recent change in policy to reflect a defensive and non-transparent approach to the management of player complaints is one that ThePOGG cannot support. As long as this policy is in place we would recommend players avoid this operator.