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9.70

Casumo: Recommended

Top Casinos: United Kingdom

Casumo Casino

Players from United Kingdom are welcome at Casumo casino.

Overview

Review last updated – January 2021.

Taking a new approach to casino operation, Casumo set challenges and missions for players to complete to earn rewards. Casumo have some common share holders with Dunder Casino but run independently on a separate platform and separate licenses.  They are dual licensed: firstly in the United Kingdom by the UKGC; secondly in Malta by the MGA.  They use eCOGRA as their ADR for UK and non-UK players alike.  Casumo offer a good selection of games across all the usual categories: slots, table, jackpot and live as well as a sportsbook option.  They work with software providers including: QuickspinNet Entertainment, Play ‘N Go, Big Time Gaming and Microgaming.  Their website is built upon a fresh colour scheme of bright blue and white – their logo is their name in bright blue letters over a white background.

Trustworthiness

 - 9 / 10

Casumo have made the effort to reconnect with our complaints service and have confirmed that they are now willing to discuss complaints openly with us which means we can ensure that players receive fair and transparent treatment when playing with this operator.

Casumo Casino has shown a level of care for vulnerable customers that reflects very well on them. They have been generous in contributing to the development of our sister project, the charity BetBlocker, meaning that we can protect more of the most vulnerable players as a result of Casumo's actions.

For references see Casumo Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 10 / 10
100% up to £300
Max Bonus 300
Min Deposit 10
Max Bet 5
Type Cashable
Wagering 30x(d+b)
30 Complimentary Spins on Book of Dead
# of Spins 30
Spin Value 0.10
Max Bet 5
Max Win NA
Wagering 30xw

The Casumo Welcome bonus currently consists of a bonus of 100% up to £300 plus 30 complimentary spins on Book of Dead.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 30x(deposit+bonus) for the deposit bonus and 30xwinnings for the free spin winnings.

The maximum allowed bet is £5 on any single round of play or £0.50 on a single payline.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

Game Weightings:

  • Slot machines 100%
  • Video Poker 30%
  • Casino Hold’em 10%
  • Oasis Poker 10%
  • TXS Hold’em poker 10%
  • Ultimate Texas Hold’em 0%
  • Baccarat (all kind) 0%
  • Punto Banco 0%
  • Roulette (all kind) 0%
  • Blackjack (all kind incl. Pontoon and Double Exposure) 0%
  • All other games 100%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

 

BONUS CODE: NA

RECOMMENDED BONUSES
Value to Player for:
£0.00
Bonus Value
low roller
n/a
mid roller
n/a
high roller
n/a
superhigh roller
n/a

Payout Speed: 24h

 - 10 / 10

Using Neteller all of our reviewers report withdrawal normally paid within 24 hours.

Maximum Withdrawal - None

Minimum Withdrawal - €/£10

Banking options available - Visa, MasterCard, Skrill, Neteller, Paysafe, iDEAL, SOFORT, Giropay, Pugglepay or Bank transfer

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 10 / 10

Casumo casino use Net Entertainment software for their instant play casino. Check out our Net Entertainment Software Review for more information. They also offer games from the following providers: Barcrest, Bally, Greentube, IGT, Microgaming, PlayNGo, Quickspin, Shuffle Master, Thunderkick, Wiliams Interactive, WMS

Game selections are as follows:

Instant

Table Games – 42

Slots – 600+

Video Poker – 9

Jackpots - 61

Live - 61

Customer Service

 - 10 / 10

Email Testing Record

  • January 2021 -
  • November 2016 - 6 minutes
  • June 2015 - 3 minutes
  • November 2014 - 25 minutes
  • June 2014 - 16 minutes
  • December 2013 - 1 hour 2 minutes
  • October 2013 - No email support.

Licensing

 - 10 / 10

Casumo hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Casumo currently use eCogra. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United Kingdom accepted.

Casumo does not accept players from the following countries:American Samoa, Australia, Belgium, China, Denmark, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Greece, Guam, Hong Kong SAR China, Italy, Marshall Islands, North Korea, Northern Mariana Islands, Puerto Rico, South Africa, Spain, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Contact

Contact Details;

Email : [email protected]
Address : Casumo
The Unicorn Centre
Triq l-Uqija
Swiegi
SWQ 2335
Malta

Slots RTP

Casumo publish the house edge figures for all of their slots games.

Comp Points

While Casumo don't offer a standard comp point program they do run a promotional program that all players are enrolled in where specific achievements in different games result in additional bonuses and rewards.

It's impossible for us to provide any type of assessment of the value of this program compared to more traditional comp point programs.

Closing Thoughts

Casumo have work cooperatively with us in order to allow discussions around player complaints to resume and this means we can reassure players that we can seek out information regarding their case and ensure a fair and thorough exploration of the issues raised. Casumo have also shown a willingness to proactively try and find help for the most vulnerable players by supporting our sister project, the registered charity, BetBlocker - this is a massive positive and it reassures us that players coming to them through our site will receive the correct care and support.

Associated By Company

Other Associations

Complaints

Casumo – Casino deliberately slows down withdrawals

Resolved
4 comments
1 month ago

Casumo – Not paying due to verification

Resolved
4 comments
1 month ago

Casumo – confiscated my winnings

Resolved
4 comments
4 months ago

Casumo – take my deposits and cant login anymore

Found for the Casino
3 comments
5 months ago

Casumo – My account was blocked on May 28th

Resolved
12 comments
3 months ago

Casumo – accepted deposits while Gamstop in place

Declined
1 comments
1 year ago

Casumo – Account removed and money taken

Resolved
3 comments
12 months ago

Casumo – failing to pay claiming fake details

Found for the Casino
1 comments
2 months ago

Casumo – allowed me to deposit using someone elses card unauthorised

Declined
4 comments
2 years ago

Casumo – took my winnings from me

Resolved
5 comments
2 weeks ago

Casumo – The money has been taken away

Found for the Player
2 comments
2 years ago

Casumo – confiscated my winnings

Found for the Player
3 comments
2 years ago

Casumo – casino withdraw

Resolved
4 comments
3 years ago

Casumo – Still not paid

Resolved
3 comments
3 years ago

Casumo – Account closed withheld my winnings

Found for the Casino
6 comments
4 years ago

Casumo – refused to pay my earnings

Found for the Casino
4 comments
4 years ago

Casumo – Does not pay winnings

Found for the Casino
6 comments
4 years ago

Casumo – has refused to pay winnings

Found for the Casino
2 comments
4 years ago

Casumo – Deposit Limit Breach

Resolved
6 comments
5 years ago

Casumo – Deemed winnings

Found for the Casino
3 comments
5 years ago
+ show 17 more complaints

Best Casinos: United Kingdom

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.