Casumo Casino

Casumo have made the effort to reconnect with our complaints service and have confirmed that they are now willing to discuss complaints openly with us which means we can ensure that players receive fair and transparent treatment when playing with this operator.

Casumo Casino has shown a level of care for vulnerable customers that reflects very well on them. They have been generous in contributing to the development of our sister project, the charity BetBlocker, meaning that we can protect more of the most vulnerable players as a result of Casumo's actions.

For references see Casumo Player Issues

Using Neteller all of our reviewers report withdrawal normally paid within 24 hours.

Maximum Withdrawal - None

Minimum Withdrawal - €/£10

Banking options available - Visa, MasterCard, Skrill, Neteller, Paysafe, iDEAL, SOFORT, Giropay, Pugglepay or Bank transfer

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Casumo casino use Net Entertainment software for their instant play casino. Check out our Net Entertainment Software Review for more information. They also offer games from the following providers: Barcrest, Bally, Greentube, IGT, Microgaming, PlayNGo, Quickspin, Shuffle Master, Thunderkick, Wiliams Interactive, WMS

Game selections are as follows:

Email Testing Record

• January 2021 -
• November 2016 - 6 minutes
• June 2015 - 3 minutes
• November 2014 - 25 minutes
• June 2014 - 16 minutes
• December 2013 - 1 hour 2 minutes
• October 2013 - No email support.

Casumo hold the following gambling licenses :

• United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Casumo currently use eCogra. You can find further information regarding this regulator's complaint policies here.
• Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Players from United Kingdom accepted.

Casumo does not accept players from the following countries: American Samoa, Oceania, Australia, Belgium, China, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Greece, Guam, Hong Kong, Italy, Democratic People's Republic of Korea, Marshall Islands, Northern Mariana Islands, Puerto Rico, South Africa, Spain, Turkey, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact Details;

Casumo publish the house edge figures for all of their slots games.

While Casumo don't offer a standard comp point program they do run a promotional program that all players are enrolled in where specific achievements in different games result in additional bonuses and rewards.

It's impossible for us to provide any type of assessment of the value of this program compared to more traditional comp point programs.

Casumo have work cooperatively with us in order to allow discussions around player complaints to resume and this means we can reassure players that we can seek out information regarding their case and ensure a fair and thorough exploration of the issues raised. Casumo have also shown a willingness to proactively try and find help for the most vulnerable players by supporting our sister project, the registered charity, BetBlocker - this is a massive positive and it reassures us that players coming to them through our site will receive the correct care and support.