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Chilli: Does not accept players from United Kingdom

Top Casinos: United Kingdom

Chilli: Does not accept players from United Kingdom

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Chilli Casino

Players from United Kingdom cannot play at Chilli casino.

Overview

Review last updated - November 2020.

Chilli Casino is part of the BGO Entertainment Ltd group. It holds dual licenses with the AGCC in Alderney, and the UKGC  in the United Kingdom- it uses eCOGRA as its ADR for UK players lodging complaints. Chilli Casino is platform mates with BGO, 7 Casino, Power Spins and Vegas Luck. Chilli Casino offer a range of games - mainly slots games by: Blueprint Gaming, Eyecon, IGT, Inspired Gaming, Playtech, Quickspin, Realistic, Red Tiger, Net Entertainment and Microgaming. Chilli Casino's site design takes the colours: pimento red, gold and green as its colour palette - its logo is its name in pimento and white with a flaming green slots machine above displaying 3 hot chillis.

Trustworthiness

 -  3 / 10

Chilli Casino are part of the BGO Entertainment Ltd group.

The BGO group have informed us that while they will address complaints from players in other jurisdictions they will not discuss complaint submitted by UK players. They state that this is due to additional reporting requirements for the UKGC when managing complaints with a non-approved ADR service, however the licensing conditions that they are subject to are explicit in only requiring the operator to flag a 'key event' where they refer the player to a non-approved ADR service. Any situation where the player approaches the non-approved ADR independent of guidance from the operator would not carry any additional reporting requirements. As such we do not view this justification as legitimate.

Subsequent to this, the BGO group has elected not to discuss any complaint with this service. As such they have now been moved to Not Recommended status.

Chilli Casino carry a maximum win cap of £250,000 outside of Progressive Jackpot games as covered by Term 5.6: "All slots, video poker, table, card and arcade games featured on the Websites (except for progressive jackpots) are restricted to a maximum payout of £250,000 (or the equivalent in your chosen currency) to any one customer on any single wagering round. In the majority of instances this is by means of stake limits imposed within the applicable games. For the avoidance of doubt this is regardless of the size of the stake or the number of bets placed. Should you win in excess of this amount in any one betting round as a result of errors in the stake limits, you will win £250,000 (or an equivalent in your chosen currency) and any amount above this shall be void." 02/09/2019

For references see BGO Entertainment Player Issues

Bonuses

 -  6 / 10

100% up to £150

Max Bonus 150
Min Deposit 10
Max Bet N/A
Type Cashable
Wagering 50xB

Terms and Conditions

The Chilli Casino Welcome Bonus currently consists of a bonus of 100% up to £150 plus 10 complimentary spins on an undefined game (we will assume Starburst).

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 50xBonus for the deposit bonus. Complimentary spins do not appear to carry a wagering requirement.

The bonus is structured so that only wagering with bonus funds, which are stacked beneath the deposited funds, counts towards the wagering requirement. This also means that bonus restrictions, do not apply while you are wagering with your deposited funds. In other words as long as you are only using deposited funds you can withdraw at any time you like.

There is no maximum allowed bet stipulated.

There is a maximum win on the deposit bonus of £2000 - there does not appear to be a win cap for the complimentary spins.

This bonus is cashable.

Game Weightings:

  • The following slots contribute 100% to the wagering - all otehrs contribute only 50%: Starburst, Luck O' the Irish Fortune Spins, Jumanji, Finn and the Swirly Spin, Time is Money, Da Vinci Diamonds, Eggspendables, Irish Fortune, Aloha! Cluster Pays, Wild Wishes, Big Bear, Gonzo's Quest, Scudamores Super Stakes, Good Feathers, Wild Wild West: The Great Train Heist, The Goonies, Twin Spin Deluxe, Pentagram, Wild-O-Tron 3000, Eye of Horus, Grizzly Gold, Black Ice, Temple of Nudges, The Grand, Scatter Brains 2, Crystal Lotus, Lightning Strike Megaways, 8th Wonder, Fairytale Legends: Mirror Mirror, Pyramid: Quest for Immortality, Berryburst, Halloween Fortune II, The Great Reveal, Narcos, Dwarfs Gone Wild, Butterfly Staxx, Theme Park: Tickets of Fortune, Amazon Wild, Cleopatra, Pirate Radio, Kong The Eighth Wonder Of The World, Angel Princess, Koi Princess, Lights, Big Wheel, Piggy Riches, Plenty O Fortune, Super Graphics Super Lucky, Guns n Roses, Pixies of the Forest.
  • All Jackpot Slots and Table Games - 0%

 

 

 

Deposit Method Restrictions:
Country/Regional Restrictions:

BONUS CODE: NA

CLAIM BONUS
Value to Player for:
£5.51
Bonus Value
low roller
mid
mid roller
mid
high roller
mid
superhigh roller
mid

Payout Speed: 24 hours

 - 10 / 10

The BGO group process withdrawals to ewallets the same day.

Minimum withdrawal - unlisted.

Maximum withdrawal - unlisted.

Banking options available - Credit/Debit cards, Neteller, PaySafeCard, PayPal, Interac and Bank Transfer.

A £2.50 fee is charged for every withdrawal.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 -  10 / 10

Chilli Casino use WagerWorks software for their table games and offer a lot of additional slots by Blueprint Gaming, Eyecon, IGT, Inspired Gaming, Playtech, Quickspin, Realistic, Red Tiger andNet Entertainment slots games. Check out our WagerWorks Software Review and Net Entertainment Software Review.

Game selections are as follows:

Instant

Table Games – ?

Slots – 742

Video Poker – ?

Jackpot – 90

Customer Service

 -  10 / 10

Email Testing Record

  • June 2020 - 1 hour 6 minutes .
  • September 2019 -17 minutes.

Licensing

 -  10 / 10

The BGO group hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. BGO group currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Alderney Gambling Control Commission - The AGCC are one of the stronger regulatory authorities operating within the online gambling market. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United Kingdom NOT accepted.

Chilli does not accept players from the following countries: Afghanistan, Asia, Australia, Belgium, Bulgaria, China, Cyprus, Czech Republic, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Germany, Greece, Guadeloupe, Hong Kong, Hungary, Iran, Iraq, Israel, Italy, Democratic People's Republic of Korea, Libya, Macao, Malaysia, Mali, Malta, Martinique, Netherlands, Netherlands Antilles, Nigeria, Philippines, Poland, Portugal, Romania, Russian Federation, Sierra Leone, Singapore, Singapore, Slovakia, South Africa, Spain, Sudan, Sweden, Switzerland, Switzerland, Syrian Arab Republic, Turkey, Turkey, Ukraine, United Arab Emirates, United Arab Emirates, United Kingdom, United States, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Virgin Islands, U.S., Yemen, Zimbabwe.

Contact

Contact Information;

Email : [email protected]
Address : Mandalay Gaming Holdings Ltd
First Floor
Millenium House
Victoria Road
Douglas
Isle of Man
IM2 4RW

Slots RTP

BGO group publish the house edge figures for all their slots games.

Comp Points

This operator does offer a comp points system but full details are not clear on site.

Closing Thoughts

It is genuinely disappointing that the BGO group have taken the decision to ignore complaints submitted to this service. There's no sound regulatory or legal barriers to prevent this operator from discussing complaints. As such this can only be attributed to the operator's company decision.

Other Associations

There are no associated casinos to display.

COMPLAINTS

Best Casinos: United Kingdom

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.