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OVERALL VERDICT
7.02/10

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OVERALL VERDICT

7.02/10

PAYOUT SPEED

10/10

Customer Service

10/10

Bonuses

6/10

Software

10/10

Licensing

10/10

WEBSITE

chilli.com

OWNERSHIP

BGO ENTERTAINMENT LIMITED

AFFILIATE PROGRAM

Chilli Affiliate

This casino is not recommended!

This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

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Name: Chilli Casino Review
Item: Chilli
Rating: 7.02
Author: ThePOGG

– Fast withdrawals.

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

–

– Non-cooperative with the management of player complaints.

Chilli Casino Review

Review last updated - November 2020.

OVERVIEW | 7.02/10

Chilli Casino is part of the BGO Entertainment Ltd group. It holds dual licenses with the AGCC in Alderney, and the UKGC in the United Kingdom- it uses eCOGRA as its ADR for UK players lodging complaints. Chilli Casino is platform mates with BGO, 7 Casino, Power Spins and Vegas Luck. Chilli Casino offer a range of games - mainly slots games by: Blueprint Gaming, Eyecon, IGT, Inspired Gaming, Playtech, Quickspin, Realistic, Red Tiger, Net Entertainment and Microgaming. Chilli Casino's site design takes the colours: pimento red, gold and green as its colour palette - its logo is its name in pimento and white with a flaming green slots machine above displaying 3 hot chillis.

TRUSTWORTHINESS | 3/10

Chilli Casino are part of the BGO Entertainment Ltd group.

The BGO group have informed us that while they will address complaints from players in other jurisdictions they will not discuss complaint submitted by UK players. They state that this is due to additional reporting requirements for the UKGC when managing complaints with a non-approved ADR service, however the licensing conditions that they are subject to are explicit in only requiring the operator to flag a 'key event' where they refer the player to a non-approved ADR service. Any situation where the player approaches the non-approved ADR independent of guidance from the operator would not carry any additional reporting requirements. As such we do not view this justification as legitimate.

Subsequent to this, the BGO group has elected not to discuss any complaint with this service. As such they have now been moved to Not Recommended status.

Chilli Casino carry a maximum win cap of £250,000 outside of Progressive Jackpot games as covered by Term 5.6: "All slots, video poker, table, card and arcade games featured on the Websites (except for progressive jackpots) are restricted to a maximum payout of £250,000 (or the equivalent in your chosen currency) to any one customer on any single wagering round. In the majority of instances this is by means of stake limits imposed within the applicable games. For the avoidance of doubt this is regardless of the size of the stake or the number of bets placed. Should you win in excess of this amount in any one betting round as a result of errors in the stake limits, you will win £250,000 (or an equivalent in your chosen currency) and any amount above this shall be void." 02/09/2019

For references see BGO Entertainment Player Issues

BONUSES | 6 / 10

Deposit Method Restrictions:

Country/Regional Restrictions:

Payout Speed: 24 hours | 10 / 10

The BGO group process withdrawals to ewallets the same day.

Minimum withdrawal - unlisted.

Maximum withdrawal - unlisted.

Banking options available - Credit/Debit cards, Neteller, PaySafeCard, PayPal, Interac and Bank Transfer.

A £2.50 fee is charged for every withdrawal.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 10 / 10

Chilli Casino use WagerWorks software for their table games and offer a lot of additional slots by Blueprint Gaming, Eyecon, IGT, Inspired Gaming, Playtech, Quickspin, Realistic, Red Tiger andNet Entertainment slots games. Check out our WagerWorks Software Review and Net Entertainment Software Review.

Game selections are as follows:

Instant

Table Games – ?

Slots – 742

Video Poker – ?

Jackpot – 90

Customer Service | 10 / 10

Email Testing Record

June 2020 - 1 hour 6 minutes .
September 2019 -17 minutes.

Licensing | 10 / 10

The BGO group hold the following gambling licenses :

United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. BGO group currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
Alderney Gambling Control Commission - The AGCC are one of the stronger regulatory authorities operating within the online gambling market. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United States NOT accepted.

Chilli does not accept players from the following countries: Afghanistan, Asia, Australia, Belgium, Bulgaria, China, Cyprus, Czech Republic, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Germany, Greece, Guadeloupe, Hong Kong, Hungary, Iran, Iraq, Israel, Italy, Democratic People's Republic of Korea, Libya, Macao, Malaysia, Mali, Malta, Martinique, Netherlands, Netherlands Antilles, Nigeria, Philippines, Poland, Portugal, Romania, Russian Federation, Sierra Leone, Singapore, Slovakia, South Africa, Spain, Sudan, Sweden, Switzerland, Syrian Arab Republic, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Yemen, Zimbabwe.

Contact

Contact Information;

Email :	[email protected]
Address :	Mandalay Gaming Holdings Ltd
	First Floor
	Millenium House
	Victoria Road
	Douglas
	Isle of Man
	IM2 4RW

Slots RTP

BGO group publish the house edge figures for all their slots games.

Comp Points

This operator does offer a comp points system but full details are not clear on site.

Closing Thoughts

It is genuinely disappointing that the BGO group have taken the decision to ignore complaints submitted to this service. There's no sound regulatory or legal barriers to prevent this operator from discussing complaints. As such this can only be attributed to the operator's company decision.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

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Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

There are no associated casinos to display.

COMPLAINTS

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United states