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– Fast response to email support request.

– Non-cooperative with the management of player complaints.

– No effective regulation. Licensed in name only.

– Low value registration incentives.


Chips Palace Casino Review

Review last updated - November 2015

OVERVIEW | 3.26/10


Chips Palace are the latest casino to come from the CyberNeedle group, a group that's been non-responsive to software issues and carry maximum win limits for non-bonus play.

TRUSTWORTHINESS | 1/10


Due to their Not Recommended status we did not feel comfortable sending a review to Chip Palace casino.

Chips Palace casino have a term restricting the amount a player can win to 10x their deposit regardless of whether or not a bonus is take. This term means that if you hit a big win all funds in excess of 10x your deposit will be voided. As such we do not feel comfortable recommending Bet4Joy casino.

Alongside this they carry terms restricting the use of progressive betting systems even when playing without a bonus. This demonstrates a fundamental lack of understanding of how gambling games work.

When we attempted to contact the CyberNeedle casino regarding a software fairness issue, unlike the other casinos involved with this issue, none of the casino in this group made any effort to respond. See https://thepogg.com/gamesos-blackjack-switch-issue/.

The CyberNeedle group have been unresponsive to player complaints.

Alongside all of their own issues, the CyberNeedle group have associations with the EveningStar Holdings Group, one of the most widely complained about groups in operation today with both players and affiliates.

For references see EveningStar Holdings Group Player Issues

You can see the latest updates to Chips Palace terms and conditions here.

BONUSES | 1 / 10


Chips Palace Casino Review does not currently offer a bonus that we can reasonably evaluate.

Deposit Method Restrictions:
Country/Regional Restrictions:

Payout Speed: 4 days | 6 / 10


Our reviewer reports Neteller withdrawals being paid out within 4 days at Grand Wild casino

Minimum withdrawal - None listed

Maximum withdrawal - None listed

Banking options available- Credit/Debit cards, Neteller, Skrill (Moneybookers), Click2Pay

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 5 / 10


Chips Palace casino use GamesOS software for their download casino and GamesOS/Playtech on their instant play casino. Check out our Playtech Software Review.

Game selections are as follows;

Download

Instant

Table Games – 38

Table Games – 30

Slots – 113

Slots – 107

Video Poker – 15

Video Poker – 15

Live - 6

Live - 3

Jackpot - 25

Jackpot - 23

Customer Service | 10 / 10


Email Testing Record

  • June 2015 - 57 minutes
  • November 2014 - No Response
  • August 2014 - 2 hours 41 minutes

Licensing | 2 / 10


ChipsPalace hold the following gambling licenses :

  • Curacao eGaming - ChipsPalace casino are licensed in Curacao but we are unsure which Master License holder is responsible for them. As such we cannot comment on how effective contacting their regulator would be in case of a complaint. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Chips Palace casino – Curacao, Cyprus, France, French Guiana, French Polynesia, French Southern Territories, Hong Kong, Israel, United Kingdom, USA or US Minor Outlying Islands

Contact Information;

Affiliate Program - Chips Palace Partners.

Restricted Countries


Players from United States NOT accepted.

Chips Palace does not accept players from the following countries: Cyprus, France, French Guiana, French Polynesia, French Southern Territories, Hong Kong, Israel, Netherlands Antilles, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact


Slots RTP


Chips Palace publish the house edge/RTP figures for all their slots games.

Comp Points


The Chips Palace comp point program awards players with 1 comp point for every $10 wagered and for every 100 comp points you earn you can exchange them for $1.

Closing Thoughts


Chips Palace are part of a group that have shown zero willingness to engage in discussion of serious issues, even when they directely impact their own operations. As far as we're concerned that's a very bad sign.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

There are no associated casinos to display.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

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