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6.15

City Club Status: Blacklisted

Ownership:
SEA GATE N.V.

City Club Casino

Overview

Review last updated – July 2017

Part of the AffEurope group, the CityClub Casino team also run CityTower casino and Crown Europe casino.

Trustworthiness

 - 0 / 10

Only one of the six reviewers who work for this site regularly holds an account with City Club Casino and this was opened within the last year. They report positive experiences with City Club Casino customer services.

The AffEurope group have a series of player complaints posted at Ask Gamblers that received no response. Having discussed this with them, they now have a policy of not responding on Ask Gamblers due to the public nature of the complaint system.

In one notable complaint the casino have enforced a max cashout rule that applied to the initial bonus the player received. However as the wagering had been completed, a withdrawal made and then reversed, the $6k the player initially withdrew should probably be considered a fresh deposit and as such should not have carried any max cash out. As the max cash out for the bonus was $6k and that was the amount that the player initially withdrew, upon the reverse withdrawal the player was essentially placed in a no win situation where they would be allowed to lose the money back, but not win any more than the reversed withdrawal.

In late 2014 a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission. This activity is clearly illegal and unethical. The majority of casinos that were receiving traffic from this affiliate closed the affiliate's accounts upon finding out what the affiliate was doing, however some casinos, whether via intent or insufficient security policies, continued to be listed on these sites for many months after the activity of this affiliate came to light. Many other brands managed to quickly take action to get themselves removed from the hacked sites (closing the affiliate account down and ensuring that new accounts could not be open).

Alongside this the AffEurope brand, after receiving extensive criticism for their handling of the hacking issues, chose to close their affiliate program while keeping all their casino brands open. This meant that they reneged on paying all of their business partners the contractually due commission that they were owed for traffic sent to the AffEurope brands. This is clear cut unethical behaviour and an unquestionable breach of contract.

City Club restrict the maximum withdrawal for their progressive jackpots.

For references see AffEurope Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to City Club casino's terms and conditions here. Due to the design of the City Club website we can only monitor some of their pages.

Bonuses

 - 6 / 10
400% up to $600
Max Bonus 600
Min Deposit 20
Max Bet 20%xb
Type Sticky
Wagering 20x(d+b)
BONUS CODE: NA CLAIM BONUS
Value to Player for:
$9.71
Bonus Value
low roller
low
mid roller
mid
high roller
mid
superhigh roller
mid

Payout Speed: 24h

 - 10 / 10

Using Neteller our reviewers report withdrawals paid within 24 hours from City Club casino after security verification was completed.

Minimum Withdrawal - None Listed

Maximum Withdrawal - $10k/month

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Click2Pay, PaySafeCard, Citadel, Neosurf, Multibanco, Eps, Boleto Bancario, eWire, Euteller, eKonto, Moneta, EcoCard, Entropay, Giropay, iDeal, Nets, Nordea, Poli, Przelewy24, Sofort, Ticket Premium, UKash, Bank Wire, Webmoney and Click and Buy

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 10 / 10

City Club casino uses Playtech software for their download and instant play casinos. Check out our Playtech Software Review.

Game selections are as follows;

Download

Table Games – 29

Slots – 111

Video Poker – 15

Jackpots - 50

Customer Service

 - 10 / 10

Our reviewers report positive experiences with City Club casino.

Email Testing Record

  • December 2016 - 1 minute
  • June 2015 - No response
  • November 2014 - 9 minutes
  • June 2014 - 1 hour 7 minutes
  • December 2013 - 5 hours 5 minutes
  • June 2013 - 4 hours 15 minutes
  • January 2013 - 1st email - 3 hours 28 minutes

Licensing

 - 2 / 10

CityClub hold the following gambling licenses :

  • Curacao eGaming - CityClub casino are licensed in Curacao but we are unsure which Master License holder is responsible for them. As such we cannot comment on how effective contacting their regulator would be in case of a complaint. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with City Club - Netherlands Antilles, Hong Kong, Israel, Cyprus, Estonia, Bulgaria and The United States of America

Contact Information;

Email : support@CityClubCasino.com
deposits@CityClubCasino.com
withdrawals@CityClubCasino.com
tech@CityClubCasino.com
feedback@CityClubCasino.com
vip@CityClubCasino.com
docs@CityClubCasino.com
Phone : +44 203 1500331
Address : City Club Casino Ltd.
Sea gate N.V.
Kaya W.F.G. Mensing 27
Curaçao
Netherlands Antilles

Restricted Countries

City Club does not accept players from the following countries: Bulgaria, Cyprus, Estonia, Hong Kong SAR China, Israel, EU, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

City Club casino publish the House Edge/RTP figures for all of their slots games.

Comp Points

City Club casino do run a comp point program and while the specifics appear different to the standard Playtech comp point program the value to the player works out exactly the same. You earn 4 points for every £1 wagered and 4000 comp points can be converted into £1.

Closing Thoughts

Not engaging with dispute mediation and showing no ethical integrity what-so-ever about who they work with - the AffEurope casinos aren't a good choice for players.

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Promotional Terms & Conditions

400% up to $600
Max Bonus 600
Min Deposit 20
Max Bet 20%xb
Type Sticky
Wagering 20x(d+b)

This promotion is only available to new players and only once they've made their first deposit.

The City Club Welcome bonus currently consists of a bonus of 400% up to $600.

The minimum deposit that will trigger the bonus is $20.

This bonus has a wagering requirement of 20x(deposit+bonus) for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet when playing with this bonus is 20% of the deposit.

The maximum allowed win when playing with this bonus is 10xdeposit.

This bonus is sticky which means that it can never be withdrawn. Once you have completed the wagering requirement the bonus will be removed from your account at the time of your first withdrawal.

Game Exclusions:

  • All games other than non-progressive slots

 

 

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