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4.30

City Tower Status: Closed

Ownership:
SEA GATE N.V.

City Tower Casino

Overview

Review last updated – November 2016

Part of the Aff Europe group, the City Tower casino team also run CityClub casino and CrownEurope casino.

Trustworthiness

 - 0 / 10

Only one of the six reviewers who work for this site regularly holds an account with City Club Casino and this was opened within the last year. They report positive experiences with City Club Casino customer services.

The AffEurope group have a series of player complaints posted at Ask Gamblers that received no response. Having discussed this with them, they now have a policy of not responding on Ask Gamblers due to the public nature of the complaint system.

In one notable complaint the casino have enforced a max cashout rule that applied to the initial bonus the player received. However as the wagering had been completed, a withdrawal made and then reversed, the $6k the player initially withdrew should probably be considered a fresh deposit and as such should not have carried any max cash out. As the max cash out for the bonus was $6k and that was the amount that the player initially withdrew, upon the reverse withdrawal the player was essentially placed in a no win situation where they would be allowed to lose the money back, but not win any more than the reversed withdrawal.

In late 2014 a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission. This activity is clearly illegal and unethical. The majority of casinos that were receiving traffic from this affiliate closed the affiliate's accounts upon finding out what the affiliate was doing, however some casinos, whether via intent or insufficient security policies, continued to be listed on these sites for many months after the activity of this affiliate came to light. Many other brands managed to quickly take action to get themselves removed from the hacked sites (closing the affiliate account down and ensuring that new accounts could not be open).

Alongside this the AffEurope brand, after receiving extensive criticism for their handling of the hacking issues, chose to close their affiliate program while keeping all their casino brands open. This meant that they reneged on paying all of their business partners the contractually due commission that they were owed for traffic sent to the AffEurope brands. This is clear cut unethical behaviour and an unquestionable breach of contract.

City Tower restrict the maximum withdrawal for their progressive jackpots.

For references see AffEurope Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to City Tower casino's terms and conditions here Due to the design of the City Tower website we can only monitor some of their pages..

Bonuses

 - 1 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to £300.

Sticky - Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account.

Wagering Requirements;

  • Slots - 40xbonus

Adjustments to ratings;

  • Bonuses on subsequent deposits (+1) - Second deposit 150% up to £300 and 100% up to £100 for the following four months.
  • Game Restrictions (-1) - You are only allowed to play non-progressive slots games.
  • Maximum Withdrawal Restriction (-2) - The maximum you are allowed to withdraw when playing with a bonus is 20x your deposit amount.

Game Weightings (already account for in Wagering Requirements)



Notes



Payout Speed: 24h

 - 10 / 10

Using Neteller our reviewers report withdrawals paid within 24 hours after security verification from City Club casino. It is assumed that City Tower will pay out in a similar time frame.

Minimum Withdrawal - None Listed

Maximum Withdrawal - $10k/month

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Click2Pay, PaySafeCard, Citadel, Neosurf, Multibanco, Eps, Boleto Bancario, eWire, Euteller, eKonto, Moneta, EcoCard, Entropay, Giropay, iDeal, Nets, Nordea, Poli, Przelewy24, Sofort, Ticket Premium, UKash, Bank Wire, Webmoney and Click and Buy

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 10 / 10

City Tower casino uses Playtech software for their download and instant play casinos. Check out our Playtech Software Review.

Game selections are as follows;

Download

Table Games – 29

Slots – 111

Video Poker – 15

Jackpots - 50

Customer Service

 - 01 / 10

Our reviewers report positive experiences with City Club casino.

Email Testing Record

  • December 2016 - 1 minute
  • June 2015 - No response
  • November 2014 - No Response
  • June 2014 - No Response
  • December 2013 - 20 minutes
  • June 2013 - 1 hour 31 minutes
  • January 2013 - 1st email - 5 hours 46 minutes

Licensing

 - 2 / 10

CityTower hold the following gambling licenses :

  • Curacao eGaming - CityTower casino are licensed in Curacao but we are unsure which Master License holder is responsible for them. As such we cannot comment on how effective contacting their regulator would be in case of a complaint. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with City Tower - Netherlands Antilles, Hong Kong, Israel, Cyprus, Estonia, Bulgaria and The United States of America

Contact Information;

Email : support@citytowercasino.com
deposits@citytowercasino.com
withdrawals@citytowercasino.com
tech@citytowercasino.com
feedback@citytowercasino.com
vip@citytowercasino.com
docs@citytowercasino.com
Phone : +44 203 1500307
Address : City Tower Casino Ltd.
Sea gate N.V.
Kaya W.F.G. Mensing 27
Curaçao
Netherlands Antilles

Restricted Countries

City Tower does not accept players from the following countries: Bulgaria, Cyprus, Estonia, Hong Kong SAR China, Israel, EU, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

City Tower casino publish the House Edge/RTP figures for all of their slots games.

Comp Points

City Tower casino do run a comp point program and while the specifics appear different to the standard Playtech comp point program the value to the player works out exactly the same. You earn 4 points for every £1 wagered and 4000 comp points can be converted into £1.

Closing Thoughts

The management of City Tower have recently made clear that they see the money they are making with an affiliate partner who's engaged in hacking than retaining their integrity. To be avoided.

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