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2.80

Club Gold Status: Not Recommended

Club Gold Casino

Overview

Review last updated – July 2017

Club Gold casino have just recently shifted software from Playtech to Net Entertainment then again to a software platform we’re not familiar with, Hawk Gaming.

Trustworthiness

 - 2 / 10

Only one of the six reviewers that work for this site on a regular bases holds an account with Club Gold Casino.

Club Gold confiscated a players balance due to the player using a Video Poker game while completing the wagering requirement for a bonus. Club Gold insisted that Video Poker was a 'Fixed Odds' game and hence restricted.

A fixed odds game offer the player the same odds of winning regardless of what actions the player takes. As Video Poker allows the play to make strategy decisions that drastically affects the odds of the player winning, it cannot be considered a fixed odds game and as such the player should have been paid.

Another issue saw Club Gold confiscate a player's balance due to "multi-accounting" despite the fact that the player was playing with their own funds (no bonuses involved). While it's far from impossible that Club Gold's claims are right, in general for someone to want to engage in multi-accounting their has to be some incentive to run multiple accounts (i.e. profiting from bonuses). Without bonus involvement, the likelihood of multi-accounting diminishes substantially.

Club Gold casino have recently made two shifts in software provider, settling on a pretty much unknown provider Hawk Gaming. This last platform change was made with no notice to players or affiliates.

At the same time Club Gold casino appear to have made a series of staffing changes with no notice to their employees.

This sort of behaviour is suggestive of a casino in financial difficulties and as such we would advise players to avoid Club Gold casino.

For references see ClubGold Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

We can no longer monitor the terms and conditions at Club Gold casino.

Bonuses

 - 5 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

200% up to €/£/$200

Cashable - Once you've completed the wagering requirement you are free to withdraw the bonus.

Wagering Requirements;

  • Slots - 37.5xbonus
  • Blackjack - 375xbonus
  • Roulette - 750xbonus
  • Baccarat - 375xbonus
  • Video Poker - 187.5xbonus
  • Table Poker - 375xbonus

Adjustments to ratings;

  • Maximum Withdrawal (-2) - The maximum you can withdraw when playing with the sign-up bonus at Club Gold Casino is €£/$5000.

Game Weightings (already account for in Wagering Requirements)

  • Slots 100%
  • Progressive games 0%
  • Roulette 5%
  • Video poker 20%
  • Card games 10%
  • Table games 20%
  • Other games 10%

Payout Speed: 2 weeks+

 - 0 / 10

Using Neteller the Club Gold Casino website states that withdrawals can take up to 96 business hours to process a withdrawal. However – after our reviewers documents had been confirmed as verified, which took 3 business days – it took Club Gold Casino a further 11 business days to process their withdrawal. This is due to the fact that Club Gold only operate 8 business hours per week day which means in total after verification it can take up to 12 business days to complete your withdrawal.

Banking options available - Credit/Debit cards, Neteller, Paypal,Skrill (Moneybookers), UKash, ClickandBuy, Click2Pay, EcoCard, Entropay, Paysafe Card, and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 1 / 10

Club Gold casino uses a Hawk Gaming software.

Game selections are as follows;

Instant

Table Games – 6

Slots – 50

Video Poker – 10

Customer Service

 - 10 / 10

Our reviewer’s experience was that initially Club Gold Casino were very quick to respond to emails, but when contacting their email support regarding the slow payment of the above mentioned withdrawal, two emails went unanswered over a 4 day period and eventually the situation had to be dealt with directly over live support. Our own testing of their email support facilities show them to be consistently responsive within 24 hours.

Email Testing Record

  • June 2012 - 2 hours 13 minutes
  • November 2014 - 4 hours 25 minutes
  • June 2014 - No Response
  • December 2013 - 5 hour 26 minutes
  • June 2013 - 18 minutes

Licensing

 - 2 / 10

ClubGold casino hold the following gambling licenses :

  • Curacao eGaming - ClubGold casino are licensed by the Gaming Curacao Master License holder. We have not managed any complaints via this regulator and as such cannot comment on their effectiveness. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Club Gold -

Contact Information;

Email : support@clubgoldcasino.com
Phone : Austria: 00800 2255 6539
Canada: 866 765 3712
Czech Republic: 00800 2255 6539
Germany: 00800 2255 6539
Greece: 00800 161 2203 0671
Italy: 00800 2255 6539
Norway: 00800 2255 6539
Romania: 0800 895 826
Singapore: 001 800 2255 6539
Slovakia: 0800 606 549
South Africa: 0800 981 526
Sweden: 00800 2255 6539
United Kingdom: 00800 2255 6539
All other countries: +1 866 765 3712

Affiliate Program - ClubGold Partners.

Restricted Countries

Club Gold does not accept players from the following countries: U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

Club Gold casino do not publish the House Edge/RTP figures for any of their slots games.

Comp Points

Club Gold casino do not appear to offer a comp point program

Closing Thoughts

With a series of problematic player complaints, rapid software shifts to a small provider and zero warning staff layoffs, everything at Club Gold casino points to a sinking ship.

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