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3.55

Coin Palace Status: Not Recommended

Ownership:
Direx N.V.

Coin Palace Casino

Overview

Review last updated: June 2017

Coin Palace are a developing brand licensed in Curacao they are a Bitcoin casino and all deposits must be made in Bitcoins – they do tell players how to go about changing currency into Bitcoins off site. Coin Palace run on the SoftSwiss platform.   They provide a range of games from: SoftSwiss, Endorphina, Net Entertainment and possibly other software providers but we could not view games without signing up to the site. They currently have no complaints logged on any of the major gambling portals.

Trustworthiness

 - 3 / 10

Coin Palace Casino have no complaints at any of the major gambling portals.

Coin Palace do not hold a UKGC license and therefore we could not send a reviewer to sign-up at their site.

CoinPalace carry a dormancy term that we consider to be Predatory:

"If the player’s account stays inactive during 180 days (the account holder performs no deposits, bets or withdrawals), it is considered a Dormant Account. The casino reserves the right to terminate such account and withhold any cash available on the account balance. If the player decides to re-activate his Dormant Account, they shall contact casino support team."

A good dormancy term should allow a reasonable time frame before enforcement, make a commitment to try all available methods to contact the player before enforcement and charge only a reasonable fee for maintenance of the account. This term allows for the ceasing of the full balance and as such is unacceptable.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 10 / 10
100% up to €100
Max Bonus 100
Min Deposit 20
Max Bet 5
Type Cashable
Wagering 40xb
200 complimentary spins on Starburst
# of Spins 200
Spin Value 0.10
Max Bet 5
Max Win NA
Wagering 40xw
Country/Regional Restrictions: USA, United Kingdom, Spain
BONUS CODE: NA CLAIM BONUS
Value to Player for:
€22.39
Bonus Value
low roller
high
mid roller
high
high roller
high
superhigh roller
n/a

Payout Speed: 8 days

 - 0 / 10

Since Coin Palace do not hold a UKGC license we have been unable to test their withdrawal times but the site lists credit card withdrawals take 8 days and since they do not accept deposits via Neteller this is the number we go with.

Banking Options Available: Bitcoin.

Maximum Withdrawal: None given.

Minimum Withdrawal - 0.005 BTC.

Software

 - 1 / 10

Coin Palace Casino use Softswiss software for their instant play casino and also include a selection of Net Entertainment and Endorphina games. Check out our Net Entertainment Software Review for more information.

Game selections are as follows:

Instant

Table Games – 16

Slots – 8

Customer Service

 - 10 / 10

Email Testing Record

  • December 2016 - 47 minutes
  • The Support email address provided in several places on the Coin Palace website does not work and therefore they score 0 for this section of the review.

Licensing

 - 2 / 10

CoinPalaceCasino hold the following gambling licenses :

  • Curacao eGaming - cms@cmstrust.com CoinPalaceCasino are licensed in Curacao but we are unsure which Master License holder is responsible for them. As such we cannot comment on how effective contacting their regulator would be in case of a complaint. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Coin Palace Casino: United Kingdom, USA and its Territories.

Contact Information:

Postal address: None provided.
Online chat: online chat is available on site.
Email : support@coinpalace.io

Restricted Countries

Coin Palace does not accept players from the following countries: U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Slots RTP

Coin Palace Casino do not appear to give RTPs for any of their slots games.

Comp Points

Coin Palace casino do not appear to provide a comp points system for players.

Closing Thoughts

Coin Palace Casino are Not Recommended at ThePOGG as a result of their dormancy clause. Be aware that the support address given for this operator bounces back and therefore the only means of making contact seems to be through their support page which provides a submission form for questions. This is a Bitcoin only operator.

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Promotional Terms & Conditions

100% up to €100
Max Bonus 100
Min Deposit 20
Max Bet 5
Type Cashable
Wagering 40xb
200 complimentary spins on Starburst
# of Spins 200
Spin Value 0.10
Max Bet 5
Max Win NA
Wagering 40xw

This promotion is only available to new players and only once they've made their first deposit.

The Coin Palace Welcome bonus currently consists of a bonus of 100% up to €100 plus 200 complimentary spins on Starburst.

The minimum deposit that will trigger the bonus is €20.

This bonus has a wagering requirement of 40xbonus for the deposit bonus and 40xwinnings for the free spin winnings.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is €5 on any single round of play and €0.50 on any single payline.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

Players from the following countries are not eligible to receive this bonus - USA, United Kingdom, Spain

Game Weightings:

  • Bloodsuckers, Bloodsuckers touch, Kings of Chicago, Simsalabim, Zombies, Jack Hammer 2, Jack Hammer 2 touch, Demolition Squad, Steam Tower, Reel Rush, Reel Rush touch, Muse: Wild Inspiration, Victorious, Victorious touch, Ghost Pirates, Johnny the Octopus and Mega Gems, Jackpot 6000, Mega Joker, Gypsy Rose and Safari 50%
  • Immortal Romance, Aliens, Mega Moolah, Dead or Alive, Dr. Jekyll & Mr. Hyde, Ragnarok, Pocket Dice, Lucky Angler, Eggomatic, Big Bang, The Dark Knight, Peek-A-Boo, Tomb Raider, The Dark Knight Rises, Forsaken Kingdom, The Wish Master, Scrooge, Secret of the Stones, Devil's Delight, Champion of the Track, Robin Hood, Tomb Raider 2, Ninja and Castle Builder 0%

 

 

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