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2.20

Cozino Status: Blacklisted

Affiliate Program:
BigWin Affiliates

Cozino Casino

Overview

Cozino are part of the Skill On Net Ltd group. This software platform and consequently all operators running on the Skill On Net Ltd software platform have been Blacklisted at ThePOGG.com due to historic issues where they were found to be running non-random game. We strongly advise players against engaging with any operator running on this software platform.

Trustworthiness

 - 0 / 10

Cozino have been included on our Blacklist for use of SkillOnNet software, a casino software that has in at least one instances been shown to be offering a non-random Video Poker Gamble feature. See https://thepogg.com/skillonnet-software-non-randomnot-fair/ for further information.

Casinos using SkillOnNet software for the most part appear to be run and managed by SkillOnNet with the exception of a few White Label operators.

In December 2017 we became aware of SkillOnNet offering a Self-Exclusion tool that, in our opinion, was designed with the intent of manipulating users looking to Self-Exclude into selecting the minimum possible exclusion length while making it difficult to locate information on the longer exclusions that should be available to players. We view this practice as morally questionable with the primary intent of allowing at risk users to re-engage with gambling services at SkillOnNet operators more quickly.

The SkillOnNet license appear to have engaged in a retroactive Responsible Gambling exclusion to justify non-payment of winnings. A player who asked whether they had ever self-excluded at a property on the SkillOnNet license was advised that they had not, that they should consider self-excluding and allowed to play on. Months later when the player hit a four figure win, the same conversation was then used to justify non-payment of the win despite the operator not feeling the conversation was significant enough to require application of an enforced exclusion at the time the conversation occurred.

For references see SkillOnNet Group Player Issues

Payout Speed: 24 hours

 - 10 / 10

Cozino's website states that withdrawals are processed within 24 hours.

Minimum withdrawal – £20.

Maximum withdrawal – None listed.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), SoFort, PaySafeCard, PayPal, GiroPay.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 0 / 10

We have found SkillOnNet software running a non-random game. As such this platform receives a rating of 0. Check out our SkillOnNet Software Review.

Game selection is as follows:

Instant

Table Games – 48

Slots – 584

Video Poker – ?

Jackpot – 22

Live - 18

Customer Service

 - 0 / 10

Email Testing Record

  • November 2018 - no response.

Licensing

 - 8 / 10

Cozino Casino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Cozino Casino currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Cozino does not accept players from the following countries: Australia, South Africa, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Contact

Contact Details;

Email : [email protected]

Slots RTP

Cozino Casino do not publish the RTP/house edge figures for any of their slots games.

Comp Points

Cozino Casino do not appear to offer a comp point program though they do allow you to earn VIP points which dictate which level of benefits you'll receive over the next month.

Closing Thoughts

Between having caught SkillOnNet running an non-random game and the more recent issues with a Self-Exclusion system that we feel is specifically trying to discourage users from selecting anything higher than the most basic protections, SkillOnNet are a company that, in our opinion, exemplify poor practice. Stay well clear.

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