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6.05

Crown Europe Status: Blacklisted

Ownership:
SEA GATE N.V.

Crown Europe Casino

Overview

Review last updated – July 2017

Part of the Aff Europe group, the Crown Europe casino team also run CityTower casino and CityClub casino.

Trustworthiness

 - 0 / 10

Only one of the six reviewers who work for this site regularly holds an account with City Club Casino and this was opened within the last year. They report positive experiences with City Club Casino customer services.

The AffEurope group have a series of player complaints posted at Ask Gamblers that received no response. Having discussed this with them, they now have a policy of not responding on Ask Gamblers due to the public nature of the complaint system.

In one notable complaint the casino have enforced a max cashout rule that applied to the initial bonus the player received. However as the wagering had been completed, a withdrawal made and then reversed, the $6k the player initially withdrew should probably be considered a fresh deposit and as such should not have carried any max cash out. As the max cash out for the bonus was $6k and that was the amount that the player initially withdrew, upon the reverse withdrawal the player was essentially placed in a no win situation where they would be allowed to lose the money back, but not win any more than the reversed withdrawal.

In late 2014 a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission. This activity is clearly illegal and unethical. The majority of casinos that were receiving traffic from this affiliate closed the affiliate's accounts upon finding out what the affiliate was doing, however some casinos, whether via intent or insufficient security policies, continued to be listed on these sites for many months after the activity of this affiliate came to light. Many other brands managed to quickly take action to get themselves removed from the hacked sites (closing the affiliate account down and ensuring that new accounts could not be open).

Alongside this the AffEurope brand, after receiving extensive criticism for their handling of the hacking issues, chose to close their affiliate program while keeping all their casino brands open. This meant that they reneged on paying all of their business partners the contractually due commission that they were owed for traffic sent to the AffEurope brands. This is clear cut unethical behaviour and an unquestionable breach of contract.

Crown Europe restrict the maximum withdrawal for their progressive jackpots.

For references see AffEurope Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to Crown Europe casino's terms and conditions here. Due to the design of the Crown Europe website we can only monitor some of their pages.

Bonuses

 - 5 / 10
200% up to $400
Max Bonus 400
Min Deposit 20
Max Bet 20%xb
Type Sticky
Wagering 20x(d+b)
BONUS CODE: NO CODE NEEDED CLAIM BONUS
Value to Player for:
$3.34
Bonus Value
low roller
mid
mid roller
mid
high roller
low
superhigh roller
mid

Payout Speed: 24h

 - 10 / 10

Using Neteller our reviewers report withdrawals paid within 24 hours after security verification from City Club casino. It is assumed that Crown Europe will pay out in a similar time frame.

Minimum Withdrawal - None Listed

Maximum Withdrawal - $10k/month

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Click2Pay, PaySafeCard, Citadel, Neosurf, Multibanco, Eps, Boleto Bancario, eWire, Euteller, eKonto, Moneta, EcoCard, Entropay, Giropay, iDeal, Nets, Nordea, Poli, Przelewy24, Sofort, Ticket Premium, UKash, Bank Wire, Webmoney and Click and Buy

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 10 / 10

Crown City casino uses Playtech software for their download and instant play casinos. Check out our Playtech Software Review.

Game selections are as follows;

Download

Table Games – 29

Slots – 111

Video Poker – 15

Jackpots - 50

Customer Service

 - 10 / 10

Our reviewers report positive experiences with City Club casino.

Email Testing Record

  • December 2016 - 1 minute
  • June 2015 - No response
  • November 2014 - No Response
  • June 2014 - No Response
  • December 2013 - 19 minutes
  • June 2013 - 2 hours 37 minutes
  • January 2013 - 1st email - 5 hours 24 minutes

Licensing

 - 2 / 10

CrownEurope hold the following gambling licenses :

  • Curacao eGaming - CrownEurope casino are licensed in Curacao but we are unsure which Master License holder is responsible for them. As such we cannot comment on how effective contacting their regulator would be in case of a complaint. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Crown Europe - Netherlands Antilles, Hong Kong, Israel, Cyprus, Estonia, Bulgaria and The United States of America

Contact Information;

Email : support@crowneurope.com
deposits@crowneurope.com
withdrawals@crowneurope.com
tech@crowneurope.com
feedback@crowneurope.com
vip@crowneurope.com
docs@crowneurope.com
Phone : +44 203 1500314
Address : Crown Europe Casino Ltd.
Sea gate N.V.
Kaya W.F.G. Mensing 27
Curaçao
Netherlands Antilles

Restricted Countries

Crown Europe does not accept players from the following countries: Bulgaria, Cyprus, Estonia, Hong Kong SAR China, Israel, EU, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

Crown Europe casino publish the House Edge/RTP figures for all of their slots games.

Comp Points

Crown Europe casino do list details of a comp point program on their website, however we are assuming that they operate the same program as City Club and City Tower casinos. The comp point program is as; while the specifics appear different to the standard Playtech comp point program the value to the player works out exactly the same. You earn 4 points for every £1 wagered and 4000 comp points can be converted into £1.

Closing Thoughts

Crown Europe have made a clear statement within the industry that they see bottom line profit as more important than retaining their integrity. As such we want nothing to do with them.

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Promotional Terms & Conditions

200% up to $400
Max Bonus 400
Min Deposit 20
Max Bet 20%xb
Type Sticky
Wagering 20x(d+b)

This promotion is only available to new players and only once they've made their first deposit.

The Crown Europe Welcome bonus currently consists of a bonus of 200% up to $400.

The minimum deposit that will trigger the bonus is $20.

This bonus has a wagering requirement of 20x(deposit+bonus) for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet when playing with this bonus is 20% of the deposit.

The maximum allowed win when playing with this bonus is 10xdeposit.

This bonus is sticky which means that it can never be withdrawn. Once you have completed the wagering requirement the bonus will be removed from your account at the time of your first withdrawal.

Game Exclusions:

  • All games other than non-progressive slots are excluded from play with this bonus

 

 

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