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6.65

DanmarksAutomaten Status: Not Recommended

Ownership:
BML Group Ltd

DanmarksAutomaten Casino

Overview

Review last updated – July 2017

The DanmarksAutomaten website is only available in Danish.

Focused on the Danish market, DanmarksAutomaten do not appear to have any form of affiliate program making it more awkward for us to communicate with them if you do encounter any problems.

Trustworthiness

 - 3 / 10

Historically, the Betsson group have been unwilling to discuss player complaints and have confiscated funds only providing vague terms as justification. However, in early 2016 we had an extended conversation with this group and they have subsequently assured us that going forward they will ensure that all complaints are addressed fully. This a huge step forward for the Betsson group and we look forward to working more closely with them in the future.

Unfortunately our contact at the Betsson group moved on in early 2017 and since that point we have been unable to establish a dialogue with any relevant party with this group.

For references see Betsson Group Player/Affiliate Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 1 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to 1000kr

Due to language issues we were not able to interpret the bonus terms and conditions.



Payout Speed: 24h

 - 10 / 10

Due to their site only being available in Norwegian we did not ask a reviewer to play with DanmarksAutomaten. The DanmarkssAutomaten website states that ewallet withdrawals take approximately 24 hours.

Maximum Withdrawal - None listed.

Minimum Withdrawal - €50000/24 hour period

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, Click2Pay, EUTeller, iDeal, EntroPay, PaySafeCard and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 10 / 10

DanmarksAutomaten casino use Net Entertainment software for their instant play casino. They also offer a selection of Playtech, Microgaming, Amaya and Cryptologic slots games/.

Game selections are as follows;

Instant

Table Games – 17

Slots – 59

Video Poker – 6

Jackpots - 8

Customer Service

 - 10 / 10

Email Testing Record

  • November 2016 - 34 minutes
  • December 2015 - 11 minutes
  • June 2015 - 9 minutes
  • November 2014 - No Response
  • June 2014 - No Response
  • December 2013 - No Response
  • October 2013 - 18 hours 43 minutes

Licensing

 - 8 / 10

DanmarksAutomaten hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with DanmarksAutomaten casino - Italy, France, Guyana (French Guiana), Reunion, Guadeloupe, Martinique, China, South Africa, Hong Kong or the United States

Contact Details;

Affiliate Program - Affiliate Lounge.

Restricted Countries

DanmarksAutomaten does not accept players from the following countries: American Samoa, China, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Guadeloupe, Hong Kong SAR China, Italy, Martinique, Réunion, South Africa, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

DanmarksAutomaten casino publish the house edge figures for all of their slots games.

Comp Points

DanmarksAutomaten casino do not appear to offer any form of comp point program.

Closing Thoughts

The Betsson group have a low volume of player complaints and the type of complaints that come through indicate that most players are unlikely to encounter problems, however the failure to respond to the complaints that do come through is not something we're comfortable with and as such we cannot recommend players engage with this group.

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