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2.35

Dendera Status: Closed

Dendera Casino

Overview

Review last updated – May 2016

Dendara casino share an owner with their software provider Rival. Rival operated casinos have developed a substantially negative reputation amongst player due to their weak customer service. They are associated with the Reffiliates group.

Trustworthiness

 - 0 / 10

Due to their Blacklisted status we did not feel comfortable asking a review to play with Dendera casino.

A large proportion of the casinos that use Rival software are owned and operated by the Bonne Chance group, the same group that owns and operates Rival software. The centralized support and payment processing services that Bonne Chance provide for all of their casino had developed a substantially negative reputation due to excessive player payment problems and a lack of transparency when it comes to player disputes. Rival have even gone so far as to threaten CasinoMeister with legal action over a thread on the site's message boards, a threat that they later withdrew.

Rival are secretive about the ownership of the various casinos that use their software, but it seems unlikely that Dendera are operated by Bonne Chance.

Dendera casino appears to be associated with the Refilliates group of casinos as these operators have made identical term updates at the same time that were not reflected on other Rival operators.

More recently Tropica casino - who Dendera are associated with due to exactly the same changes being made to their terms and conditions at the same times - issued threats over email and on a public forum that they would disclose private information of a player they had a dispute with. The casino assert that this player was engaged in fraudulent activities but the cold truth is that the moment the casino threatened to disclose private information they had broken the law themselves and were no better than the player. This behaviour was exceptionally unprofessional and disreputable and has seen this group moved to our Blacklist.

Dendera carry the following term:

6.10 If you choose a deposit bonus, then you cannot wager on 1 game only. Your wagering needs to be spread across a minimum of 10 different games.

We feel this term is unreasonably awkward and likely to cause player issues.

During September 2017 links came to light connecting the Real Vegas Group and Cyberrock Entertainment N.V. We consider it highly likely that these groups are managed by the same people.

For references see Cyberrock Entertainment NV Group Player Issues

For references see Bonne Chance Group Player/Affiliate Issues

For references see Reffiliate Group Player Issues

You can see the latest updates to Dendera casino's terms and conditions here.

Due to the design of the Dendera website we cannot monitor their terms and conditions.

Bonuses

 - 3 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to £300

Sticky - Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account

Wagering Requirements;

  • Slots - 50xbonus

Adjustments to ratings;

  • Restricted Games (-1) - You can only play the following games with a bonus;3-Reel Slots, i-Slots, Scratch & Win, Video Slots

Game Weightings (already account for in Wagering Requirements)



Notes



Payout Speed: 2-7 days

 - 5 / 10

Due to their Blacklisted status we have not tested the withdrawal times at Dendera. The Dendera website states that withdrawals will take between 2 and 7 business days depending on the withdrawal method selected.

Minimum Withdrawal - None listed

Max Withdrawal - $4000/week.

US players who make a withdrawal of less than $250 will be charged $45.

Banking Options Available -credit card, Moneybookers (Skrill), Poli, iDeal

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 3 / 10

Dendera use Rival software for their download casino. Check out our Rival Software Review.

Game selections are as follows;

Download

Instant

Table Games – 12

Table Games – 8

Slots – 95

Slots – 100

Video Poker – 7

Video Poker – 7

Jackpot - 4

Jackpot - 4

Customer Service

 - 0 / 10

Email Testing Record

  • July 2017 - No Response
  • November 2014 - 2 hour 17 minutes
  • June 2014 - 3 hours 52 minutes
  • December 2013 - 2 hours 40 minutes
  • September 2013 - 2 hours 11 minutes

Licensing

 - 0 / 10

Dendera casino do not provide any details of their gambling license on their website.

The following countries are restricted from participation with Dendera casino; Afghanistan, Azerbaijan, Bulgaria, Canada, Cayman Islands, Estonia, Guam, Moldova, Netherlands, Netherlands Antilles, Poland and United Kingdom

Contact Details;

Email : support@denderacasino.com
affiliates@denderacasino.com

Affiliate Program - Dendera Affiliates.

Restricted Countries

Dendera does not accept players from the following countries: Afghanistan, Azerbaijan, Bulgaria, Canada, Cayman Islands, Estonia, Guam, Moldova, EU, EU, Poland, United Kingdom.

Slots RTP

Dendera do publish the Return to Player (RTP)/house edge figures for all of their slots games.

Comp Points

Dendera casino does not appear to offer a comp point program.

Closing Thoughts

Dendera's association with a group that have actively and openly threatened a player is entirely unacceptable on every level.

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