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3.95

Desert Nights Status: Not Recommended

Desert Nights Casino

Overview

Review last updated – July 2017

Deserts Nights casino use RealTime Gaming software but are part of the Deck Media group that offer a variety of different software platforms.

Trustworthiness

 - 3 / 10

Only one of the reviewers that works regularly for this site holds an account with the Deck Media group. They report no issues.

Some venues in the Deck Media group hold Accredited status with CasinoMeister while others do not due to the use of different software platforms. Despite this Accreditation at CasinoMeister, the Deck Media venues have at various times failed to respond to complaints posted at Ask Gamblers and in one very concerning instances appear to have enforced a spirit of the bonus term to deny payment on a substantial win.

There are certainly mixed signals when it comes to this group, but when looking at groups that will accept US players this group has a substantially lower volume of unresolved complaints than most. Our current experience of mediation with this group was fairly positive.

In the first half of 2015 Slotocash sent a payment to a US card provider that resulted in the player's card getting locked. The player was then left with a locked card and no funds as the casino declined to provide any assistance in resolving the matter.

In the first half of 2015 Black Diamond casino appear to have confiscated winnings from a player based on unethically vague terms and conditions.

For references see Deck Media Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to Desert Nights casino's terms and conditions here.

Bonuses

 - 5 / 10
100% up to $1000
Max Bonus 1000
Min Deposit 20
Max Bet 6.50
Type Sticky
Wagering 15x(d+b)
$10 No Deposit Bonus
Bonus Value 10
Max Bet 6.50
Max Win 170
Wagering 15xb
Country/Regional Restrictions: Albania, Armenia, Bosnia and Herzegovina, Brazil, Bulgaria, Croatia, Hungary, India, Ireland, Latvia, Lithuania, Macedonia, Mauritius, Montenegro, Portugal, Poland, Romania, Russia, Serbia, Slovakia, Slovenia, Turkey, Ukraine and United Kingdom
BONUS CODE: NA CLAIM BONUS
Value to Player for:
$6.54
Bonus Value
low roller
mid
mid roller
mid
high roller
mid
superhigh roller
low

Payout Speed: 2+ weeks

 - 0 / 10

Using Neteller our reviewer reports withdrawals taking over 2 weeks.

Minimum withdrawal - None. Withdrawals smaller than $350 via wire transfer will incur a $45 fee.

Maximum withdrawal – $2000/week

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, UKash, UseMyCash, iDeal, EcoCard

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 6 / 10

Desert Nights casino use RealTime Gaming software for download casino. Check out our RealTime Gaming Software Review.

Game selections are as follows;

Download

Table Games – 16

Slots – 45

Video Poker – 24

Customer Service

 - 10 / 10

Email Testing Record

  • December 2016 - 17 hours 7 minutes
  • June 2015 - No Response
  • November 2014 - 1 hour 27 minutes
  • June 2014 - No Response
  • December 2013 - 23 hours 57 minutes
  • August 2013 - 1 hour 4 minutes

Licensing

 - 2 / 10

DesertNights hold the following gambling licenses :

  • Cyprus - The Cyprus gambling license is one of the less frequently used gambling licenses and is not used by any operator with a significant industry presence. Alongside this their operators accept player from the United States and they have no player complaint procedure that we could find. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Desert Nights casino - United Kingdom, Moldova and Israel

Contact Information;

Email : support@monacoaces.com
Address : Pearl Aces Limited
227 Clinch's House
Lord Street
Douglas IM9 1RZ
Isle of Man

Affiliate Program - DeckMedia Affiliates.

Restricted Countries

Desert Nights does not accept players from the following countries: American Samoa, Israel, Moldova, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Slots RTP

Desert Nights casino do not publish the house edge (RTP) information for any of their slots games.

Comp Points

The DesertNights comp point program awards 1 point for every $10 wagered and you can convert points at a rate of 100 comp points to $1. This is the same as the standard Playtech comp point program.

Accrual rates improve as you move up the VIP ladder.

Closing Thoughts

All in all, the Deck Media group seem to be fairly player friendly - especially for a group that accepts US players. The player issues that have arisen where they've failed to engage with mediation appear to be mediator specific rather than a reluctance to resolve player issues.

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Promotional Terms & Conditions

100% up to $1000
Max Bonus 1000
Min Deposit 20
Max Bet 6.50
Type Sticky
Wagering 15x(d+b)
$10 No Deposit Bonus
Bonus Value 10
Max Bet 6.50
Max Win 170
Wagering 15xb

This promotion is only available to new players and only once they've made their first deposit.

The Desert Nights Welcome bonus currently consists of a $10 No Deposit Bonus plus 100% up to $1000 on your first deposit.

The minimum deposit that will trigger the bonus is $20.

This bonus has a wagering requirement of 15x(deposit+bonus) for the deposit bonus and no deposit bonus has a wagering requirement of 15xbonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is $6.50 on any single round of play.

There is no maximum win on the deposit bonus and the No Deposit Bonus carries a maximum win of $170.

This bonus is sticky which means that it can never be withdrawn. Once you have completed the wagering requirement the bonus will be removed from your account at the time of your first withdrawal.

Players from the following countries are not eligible to receive this bonus - Albania, Armenia, Bosnia and Herzegovina, Brazil, Bulgaria, Croatia, Hungary, India, Ireland, Latvia, Lithuania, Macedonia, Mauritius, Montenegro, Portugal, Poland, Romania, Russia, Serbia, Slovakia, Slovenia, Turkey, Ukraine and United Kingdom

Game Restrictions:

  • You are only allowed to play Slots and Keno with this bonus.

 

 

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