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3.3

Desert Nights Status: Blacklisted

Ownership:
Deckmedia N.V.
Affiliate Program:
DeckMedia Affiliates

Desert Nights Casino

Overview

Review last updated – March 2018

Deserts Nights casino use RealTime Gaming software but are part of the Deck Media group that offer a variety of different software platforms.

Trustworthiness

 - 0 / 10

Desert Nights are part of the Deck Media group who are associated with Fair Go Casino.

Fair Go Casino have seized a high 5 figure win from a player based on bonus terms that were not applicable to the player. When playing with a bonus the player exceeded the maximum allowed bet. Rather than confiscating the balance the operator chose to contact the player and tell them they would overlook the violation in this instance. The player had completed the wagering requirements and chose to play on with their balance. Their balance rose to over $90k. The operator refused to pay this win citing that when they chose to overlook the previous violation, the funds were considered to be a No Deposit Bonus, but did not inform the player of this at any point.

In our opinion the operator has simply looked for justification after a large win not to pay the player, and failing to find any legitimate reason as looked to apply bonus terms despite there being no grounds to view the play as subject to bonus terms. As such Fair Go Casino and all associated properties have been moved to Blacklisted status.

In the first half of 2015 Slotocash sent a payment to a US card provider that resulted in the player's card getting locked. The player was then left with a locked card and no funds as the casino declined to provide any assistance in resolving the matter.

In the first half of 2015 Black Diamond casino appear to have confiscated winnings from a player based on unethically vague terms and conditions.

For references see Deck Media Group Player Issues

Bonuses

 - 6 / 10
100% up to $1000
Max Bonus 1000
Min Deposit 20
Max Bet 6.50
Type Sticky
Wagering 15x(d+b)
$10 No Deposit Bonus
Bonus Value 10
Max Bet 6.50
Max Win 170
Wagering 15xb

The Desert Nights Welcome bonus currently consists of a $10 No Deposit Bonus plus 100% up to $1000 on your first deposit.

The minimum deposit that will trigger the bonus is $20.

This bonus has a wagering requirement of 15x(deposit+bonus) for the deposit bonus and no deposit bonus has a wagering requirement of 15xbonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is $6.50 on any single round of play.

There is no maximum win on the deposit bonus and the No Deposit Bonus carries a maximum win of $170.

This bonus is sticky which means that it can never be withdrawn. Once you have completed the wagering requirement the bonus will be removed from your account at the time of your first withdrawal.

Players from the following countries are not eligible to receive this bonus - Albania, Armenia, Bosnia and Herzegovina, Brazil, Bulgaria, Croatia, Hungary, India, Ireland, Latvia, Lithuania, Macedonia, Mauritius, Montenegro, Portugal, Poland, Romania, Russia, Serbia, Slovakia, Slovenia, Turkey, Ukraine and United Kingdom

Game Restrictions:

  • You are only allowed to play Slots and Keno with this bonus.

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

Country/Regional Restrictions: Albania, Armenia, Bosnia and Herzegovina, Brazil, Bulgaria, Croatia, Hungary, India, Ireland, Latvia, Lithuania, Macedonia, Mauritius, Montenegro, Portugal, Poland, Romania, Russia, Serbia, Slovakia, Slovenia, Turkey, Ukraine and United Kingdom
BONUS CODE: NA RECOMMENDED BONUSES
Value to Player for:
$6.54
Bonus Value
low roller
mid
mid roller
mid
high roller
mid
superhigh roller
low

Payout Speed: 2+ weeks

 - 0 / 10

Using Neteller our reviewer reports withdrawals taking over 2 weeks.

Minimum withdrawal - None. Withdrawals smaller than $350 via wire transfer will incur a $45 fee.

Maximum withdrawal – $2000/week

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, UKash, UseMyCash, iDeal, EcoCard

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 6 / 10

Desert Nights casino use RealTime Gaming software for download casino. Check out our RealTime Gaming Software Review.

Game selections are as follows;

Download

Table Games – 16

Slots – 45

Video Poker – 24

Customer Service

 - 10 / 10

Email Testing Record

  • December 2016 - 17 hours 7 minutes
  • June 2015 - No Response
  • November 2014 - 1 hour 27 minutes
  • June 2014 - No Response
  • December 2013 - 23 hours 57 minutes
  • August 2013 - 1 hour 4 minutes

Licensing

 - 2 / 10

DesertNights hold the following gambling licenses :

  • Cyprus - The Cyprus gambling license is one of the less frequently used gambling licenses and is not used by any operator with a significant industry presence. Alongside this their operators accept player from the United States and they have no player complaint procedure that we could find. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Desert Nights does not accept players from the following countries: American Samoa, Israel, Moldova, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Contact

Contact Information;

Email : [email protected]
Address : Pearl Aces Limited
227 Clinch's House
Lord Street
Douglas IM9 1RZ
Isle of Man

Slots RTP

Desert Nights casino do not publish the house edge (RTP) information for any of their slots games.

Comp Points

The DesertNights comp point program awards 1 point for every $10 wagered and you can convert points at a rate of 100 comp points to $1. This is the same as the standard Playtech comp point program.

Accrual rates improve as you move up the VIP ladder.

Closing Thoughts

Where an operator invents a bonus contract to apply to a very large win when the player had no reasonable possibility of being aware of the rules. In our opinion this is nothing short of free rolling a player where the operator would have kept the money had the player lost, but when they hit a big win refuses to pay.

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