OVERALL VERDICT
2.48/10

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OVERALL VERDICT

2.48/10

PAYOUT SPEED

0/10

Customer Service

9/10

Bonuses

5/10

Software

2/10

Licensing

2/10

WEBSITE

OWNERSHIP

Engage Entertainment Group Inc.

AFFILIATE PROGRAM

Diamond VIP Affiliate

This casino is closed!

This operator has ceased operation and is no longer available to play with.

We recommend you to enjoy your time elsewhere:

There are no recommended casinos to your country to display.

– Fast response to email support request.

–

– Non-cooperative with the management of player complaints.

– Long delays on payment of withdrawals.

– No effective regulation. Licensed in name only.

– Low value registration incentives.

Diamond VIP Casino Review

Name: Diamond VIP Casino Review
Item: Diamond VIP
Rating: 2.48
Author: ThePOGG

Review last updated - November 2014

OVERVIEW | 2.48/10

DiamondVIP were previously part of a group of casinos managed by the same team that runs Rome casino and associated with the Real Vegas (Curgan NV) group. All of this group held Blacklist status with us due to their poor treatment of player. After closing and reopening DiamondVIP now list their ownership as Engage Entertainment.

TRUSTWORTHINESS | 0/10

DiamondVIP are part of the Real Vegas group, also known as Curgam NV.

Curgam NV are one of the least player friendly groups on the market right now. There are numerous reports from multiple sources of them taking several months - and in some shocking instances years - to pay players, when payment turns up at all. We have managed multiple complaints that demonstrate this first hand. They will frequently give players assurances about when funds will arrive, fail to deliver and then inform the player that the process has to be started from scratch. This cycle goes on ad nauseam.

Curgam NV also appear to have links to the old Morriyen Investments group - more commonly know to players as the Rome casino group. This is a group of casinos that while inconsistently more responsive to dealing with player disputes, generates a disproportionately high volume of complaints, again mostly related to excessively slow payment of players.

The Curgam NV casinos have previously engaged with some dispute mediation, but have subsequently dropped all communication with this site. Even where they were responsive they were all promise with no follow through. Whether we actually made any difference to when players received their funds in highly questionable.

During September 2017 links came to light connecting the Real Vegas Group and Cyberrock Entertainment N.V. We consider it highly likely that these groups are managed by the same people.

For references see Cyberrock Entertainment NV Group Player Issues

You can see the historic updates to Diamond VIP casino's terms and conditions here. Due to the design of the DiamondVIP website we can no longer monitor the terms and conditions at DiamondVIP casino.

BONUSES | 5 / 10

Diamond VIP Casino Review does not currently offer a bonus that we can reasonably evaluate.

Deposit Method Restrictions:

Country/Regional Restrictions:

Payout Speed: ? | 0 / 10

The DiamondVIP website gives no information that we could find on how long withdrawals will take to process.

Minimum withdrawal - Not defined.

Maximum withdrawal - $1000-$35000/week depending on VIP level.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), PaySafeCard, Poli, UKash, Sofort, Giropay, iDeal, 4B, Euro6000, Dankort, PostePay, CartaSi, Nordea, ePay.bg, and Bank Transfers

Click here to join neteller

Software | 2 / 10

DiamondVIP casino previously used Top Game DiamondVIP software for both their download and instant play casinos. Box24 currently use Rival software, a software provider who have been unable to explain connections between their company and a company that supposedly did independent games testing for them. They also use Betsoft, Visionary iGaming and Pariplay sortware. Check out our Top Game Software Review.

Game selections are as follows;

Download

Table Games – 13

Slots – 151

Video Poker – 5

Jackpots - 3

Live - 3

Customer Service | 9 / 10

Email Testing Record

December 2015 - 1 Day 23 hour 39 minutes
June 2015 - 1 hour 44 minutes
November 2014 - 42 minutes
June 2014 - No Response
December 2013 - No Response
August 2013 - 11 hours 51 minutes

Licensing | 2 / 10

DiamondVIP hold the following gambling licenses :

Curacao eGaming - DiamondVIP casino are licensed in Curacao by the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Diamond VIP casino - Afghanistan, Guinea-Bissau, Somalia, American Samoa, Haiti, Angola, Hong Kong, Sudan, Belgium, Iran, Syria, Burundi, Iraq, Tajikistan, Cambodia, Israel, Turkey, Chad, Libya, Turkmenistan, Chinese Taipei, Martinique, United States of America, Congo Republic, Monaco, US Virgin Islands, Democratic Republic of Congo, Myanmar, Uzbekistan, Eritrea, Netherlands, Venezuela, France, North Korea, Yemen, French Guyana, Philippines, Zimbabwe, Guadeloupe, Puerto Rico, Guam, Singapore, Bulgaria, Greece, Italy or Romania

Contact Information;

Email :	[email protected]
Phone :	1-866-463-0291

Restricted Countries

Players from United States NOT accepted.

Diamond VIP does not accept players from the following countries: Afghanistan, Asia, American Samoa, Oceania, Belgium, Brunei Darussalam, Bulgaria, Cambodia, Chad, Congo, The Democratic Republic of The Congo, Eritrea, France, French Guiana, French Polynesia, French Southern Territories, Greece, Guadeloupe, Guam, Guinea-bissau, Haiti, Hong Kong, Iran, Iraq, Israel, Italy, Democratic People's Republic of Korea, Libya, Martinique, Monaco, Myanmar, Netherlands, Philippines, Puerto Rico, Romania, Singapore, Somalia, Sudan, Syrian Arab Republic, Tajikistan, Turkey, Turkmenistan, United Kingdom, United States, United States Minor Outlying Islands, Uzbekistan, Venezuela, Virgin Islands, U.S., Yemen, Zimbabwe.

Contact

Slots RTP

Diamond VIP casino do not publish the house edge (RTP) information for any of their slots games.

Comp Points

Diamond VIP casino do not appear to offer any form of comp point program.

Closing Thoughts

DiamondVIP were previously owned by one of the worst groups in the industry. Now they are part of a group that have a history of non-responsiveness to player complaints and are licensed by a body that make no effort (that we've seen) to help with player complaints.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

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Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.