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2.25

Diamond VIP Status: Closed

Diamond VIP Casino

Overview

Review last updated – November 2014

DiamondVIP were previously part of a group of casinos managed by the same team that runs Rome casino and associated with the Real Vegas (Curgan NV) group. All of this group held Blacklist status with us due to their poor treatment of player. After closing and reopening DiamondVIP now list their ownership as Engage Entertainment.

Trustworthiness

 - 0 / 10

DiamondVIP are part of the Real Vegas group, also known as Curgam NV.

Curgam NV are one of the least player friendly groups on the market right now. There are numerous reports from multiple sources of them taking several months - and in some shocking instances years - to pay players, when payment turns up at all. We have managed multiple complaints that demonstrate this first hand. They will frequently give players assurances about when funds will arrive, fail to deliver and then inform the player that the process has to be started from scratch. This cycle goes on ad nauseam.

Curgam NV also appear to have links to the old Morriyen Investments group - more commonly know to players as the Rome casino group. This is a group of casinos that while inconsistently more responsive to dealing with player disputes, generates a disproportionately high volume of complaints, again mostly related to excessively slow payment of players.

The Curgam NV casinos have previously engaged with some dispute mediation, but have subsequently dropped all communication with this site. Even where they were responsive they were all promise with no follow through. Whether we actually made any difference to when players received their funds in highly questionable.

During September 2017 links came to light connecting the Real Vegas Group and Cyberrock Entertainment N.V. We consider it highly likely that these groups are managed by the same people.

For references see Cyberrock Entertainment NV Group Player Issues

You can see the historic updates to Diamond VIP casino's terms and conditions here. Due to the design of the DiamondVIP website we can no longer monitor the terms and conditions at DiamondVIP casino.

Bonuses

 - 5 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

Slots : 200% up to $2000

Other : 100% up to $1000

Sticky - Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account.

Wagering Requirements;

  • Slots - 50xbonus
  • Blackjack - 200xbonus
  • Roulette - 500xbonus
  • Video Poker - 200xbonus

Adjustments to ratings;

  • Game Restrictions (-1) - You can only play Slots with the Slots sign-up bonus
  • Bonuses on subsequent deposits (+2) - Slots : 2nd deposit 225% up to $2000, 3rd deposit 250% up to $2000, 4th deposit 275% up to $2000, 5th deposit 300% up to $2000. Other Games Bonus - 2nd deposit 125% up to $1250, 3rd deposit 150% up to $1500, 4th deposit 175% up to $1750, 5th deposit 200% up to $2000.

Game Weightings (already account for in Wagering Requirements)

  • Blackjack 25%
  • Roulette 10%
  • Video Poker 25%

Notes



Payout Speed: ?

 - 0 / 10

The DiamondVIP website gives no information that we could find on how long withdrawals will take to process.

Minimum withdrawal - Not defined.

Maximum withdrawal - $1000-$35000/week depending on VIP level.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), PaySafeCard, Poli, UKash, Sofort, Giropay, iDeal, 4B, Euro6000, Dankort, PostePay, CartaSi, Nordea, ePay.bg, and Bank Transfers

Software

 - 2 / 10

DiamondVIP casino previously used Top Game DiamondVIP software for both their download and instant play casinos. Box24 currently use Rival software, a software provider who have been unable to explain connections between their company and a company that supposedly did independent games testing for them. They also use Betsoft, Visionary iGaming and Pariplay sortware. Check out our Top Game Software Review.

Game selections are as follows;

Download

Table Games – 13

Slots – 151

Video Poker – 5

Jackpots - 3

Live - 3

Customer Service

 - 9 / 10

Email Testing Record

  • December 2015 - 1 Day 23 hour 39 minutes
  • June 2015 - 1 hour 44 minutes
  • November 2014 - 42 minutes
  • June 2014 - No Response
  • December 2013 - No Response
  • August 2013 - 11 hours 51 minutes

Licensing

 - 2 / 10

DiamondVIP hold the following gambling licenses :

  • Curacao eGaming - DiamondVIP casino are licensed in Curacao by the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Diamond VIP casino - Afghanistan, Guinea-Bissau, Somalia, American Samoa, Haiti, Angola, Hong Kong, Sudan, Belgium, Iran, Syria, Burundi, Iraq, Tajikistan, Cambodia, Israel, Turkey, Chad, Libya, Turkmenistan, Chinese Taipei, Martinique, United States of America, Congo Republic, Monaco, US Virgin Islands, Democratic Republic of Congo, Myanmar, Uzbekistan, Eritrea, Netherlands, Venezuela, France, North Korea, Yemen, French Guyana, Philippines, Zimbabwe, Guadeloupe, Puerto Rico, Guam, Singapore, Bulgaria, Greece, Italy or Romania

Contact Information;

Email : support@DiamondVIPcasino.com
Phone : 1-866-463-0291

Restricted Countries

Diamond VIP does not accept players from the following countries: Afghanistan, American Samoa, Belgium, Brunei, Bulgaria, Cambodia, Chad, Congo - Brazzaville, Congo - Kinshasa, Eritrea, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Greece, Guadeloupe, Guam, Guinea-Bissau, Haiti, Hong Kong SAR China, Iran, Iraq, Israel, Italy, Libya, Martinique, Monaco, Myanmar [Burma], EU, North Korea, Philippines, Puerto Rico, Romania, Singapore, Somalia, Sudan, Syria, Tajikistan, Turkey, Turkmenistan, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States, Uzbekistan, Venezuela, Yemen, Zimbabwe.

Slots RTP

Diamond VIP casino do not publish the house edge (RTP) information for any of their slots games.

Comp Points

Diamond VIP casino do not appear to offer any form of comp point program.

Closing Thoughts

DiamondVIP were previously owned by one of the worst groups in the industry. Now they are part of a group that have a history of non-responsiveness to player complaints and are licensed by a body that make no effort (that we've seen) to help with player complaints.

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