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Diamond VIP: Does not accept players from United Kingdom

Top Casinos: United Kingdom

Diamond VIP: Does not accept players from United Kingdom

Does not accept players from United Kingdom status icon

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Diamond VIP Casino

Players from United Kingdom cannot play at Diamond VIP casino.

Overview

Review last updated - November 2014

DiamondVIP were previously part of a group of casinos managed by the same team that runs Rome casino and associated with the Real Vegas (Curgan NV) group. All of this group held Blacklist status with us due to their poor treatment of player. After closing and reopening DiamondVIP now list their ownership as Engage Entertainment.

Trustworthiness

 -  0 / 10

DiamondVIP are part of the Real Vegas group, also known as Curgam NV.

Curgam NV are one of the least player friendly groups on the market right now. There are numerous reports from multiple sources of them taking several months - and in some shocking instances years - to pay players, when payment turns up at all. We have managed multiple complaints that demonstrate this first hand. They will frequently give players assurances about when funds will arrive, fail to deliver and then inform the player that the process has to be started from scratch. This cycle goes on ad nauseam.

Curgam NV also appear to have links to the old Morriyen Investments group - more commonly know to players as the Rome casino group. This is a group of casinos that while inconsistently more responsive to dealing with player disputes, generates a disproportionately high volume of complaints, again mostly related to excessively slow payment of players.

The Curgam NV casinos have previously engaged with some dispute mediation, but have subsequently dropped all communication with this site. Even where they were responsive they were all promise with no follow through. Whether we actually made any difference to when players received their funds in highly questionable.

During September 2017 links came to light connecting the Real Vegas Group and Cyberrock Entertainment N.V. We consider it highly likely that these groups are managed by the same people.

For references see Cyberrock Entertainment NV Group Player Issues

You can see the historic updates to Diamond VIP casino's terms and conditions here. Due to the design of the DiamondVIP website we can no longer monitor the terms and conditions at DiamondVIP casino.

Bonuses

 -  5 / 10
Deposit Method Restrictions:
Country/Regional Restrictions:

BONUS CODE:

CLAIM BONUS
Value to Player for:
Bonus Value

Payout Speed: ?

 - 0 / 10

The DiamondVIP website gives no information that we could find on how long withdrawals will take to process.

Minimum withdrawal - Not defined.

Maximum withdrawal - $1000-$35000/week depending on VIP level.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), PaySafeCard, Poli, UKash, Sofort, Giropay, iDeal, 4B, Euro6000, Dankort, PostePay, CartaSi, Nordea, ePay.bg, and Bank Transfers

CLICK HERE TO JOIN NETELLER

Software

 -  2 / 10

DiamondVIP casino previously used Top Game DiamondVIP software for both their download and instant play casinos. Box24 currently use Rival software, a software provider who have been unable to explain connections between their company and a company that supposedly did independent games testing for them. They also use Betsoft, Visionary iGaming and Pariplay sortware. Check out our Top Game Software Review.

Game selections are as follows;

Download

Table Games – 13

Slots – 151

Video Poker – 5

Jackpots - 3

Live - 3

Customer Service

 -  9 / 10

Email Testing Record

  • December 2015 - 1 Day 23 hour 39 minutes
  • June 2015 - 1 hour 44 minutes
  • November 2014 - 42 minutes
  • June 2014 - No Response
  • December 2013 - No Response
  • August 2013 - 11 hours 51 minutes

Licensing

 -  2 / 10

DiamondVIP hold the following gambling licenses :

  • Curacao eGaming - DiamondVIP casino are licensed in Curacao by the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Diamond VIP casino - Afghanistan, Guinea-Bissau, Somalia, American Samoa, Haiti, Angola, Hong Kong, Sudan, Belgium, Iran, Syria, Burundi, Iraq, Tajikistan, Cambodia, Israel, Turkey, Chad, Libya, Turkmenistan, Chinese Taipei, Martinique, United States of America, Congo Republic, Monaco, US Virgin Islands, Democratic Republic of Congo, Myanmar, Uzbekistan, Eritrea, Netherlands, Venezuela, France, North Korea, Yemen, French Guyana, Philippines, Zimbabwe, Guadeloupe, Puerto Rico, Guam, Singapore, Bulgaria, Greece, Italy or Romania

Contact Information;

Email : [email protected]
Phone : 1-866-463-0291

Restricted Countries

Players from United Kingdom NOT accepted.

Diamond VIP does not accept players from the following countries: Costa Rica, Denmark, Israel, Nigeria, Poland.

Contact

Slots RTP

Diamond VIP casino do not publish the house edge (RTP) information for any of their slots games.

Comp Points

Diamond VIP casino do not appear to offer any form of comp point program.

Closing Thoughts

DiamondVIP were previously owned by one of the worst groups in the industry. Now they are part of a group that have a history of non-responsiveness to player complaints and are licensed by a body that make no effort (that we've seen) to help with player complaints.

COMPLAINTS

Best Casinos: United Kingdom

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.