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1.85

Diceland Status: Closed

Diceland Casino

Overview

Review last updated – June 2014

Diceland were previously part of a group of casinos managed by the same team that runs Rome casino and associated with the Real Vegas (Curgan NV) group. All of this group held Blacklist status with us due to their poor treatment of player. After closing and reopening Diceland now list their ownership as Engage Entertainment.

Trustworthiness

 - 0 / 10

After doing the background research we did not feel comfortable asking any of the reviewing team to set up an account with this group.

Diceland were previously part of the Morriyen Investments group - more commonly know to players as the Rome casino group - this is a group of casinos that while inconsistently more responsive to dealing with player disputes, generates a disproportionately high volume of complaints, again mostly related to excessively slow payment of players.

These casino did engage with some dispute mediation, but withdrew from working with CasinoMeister all together after a spat with the AffActive group (another group we don't recommend playing with) where both sides seem to have misrepresented what was going on.

Morriyen Investments also has ties to the Real Vegas group - owned by Curgam NV - who are one of the least player friendly groups on the market right now. There are numerous reports from multiple sources of them taking several months - and in some shocking instances years - to pay players, when payment turns up at all. They will frequently give players assurances about when funds will arrive, fail to deliver and then inform the player that the process has to be started from scratch. This cycle goes on ad nauseam.

During our December 2013 update, it came to light that the Rome group casinos have be forceably taken over by their software provider TopGame resulting in many accusations and lawsuits between the two parties.

Alongside this we found numerous instances of this group failing to respond to complaints.

More recently (2016) Diceland appear to have been purchased by Engage Entertainment.

During the December 2013 review update we came across a player complaint where Rich casino who are owned by Engage Entertainment appear to have instituted a Spirit of the Bonus fund confiscation. This is absolutely unacceptable behaviour.

7Spins casino who are own by Engage Entertainment have failed to cooperate fully with our complaint service. While the casino were happy to tell us that this player involved had been running multiple accounts, they refused to provide any evidence to support that claim. Given that all this casino hold their licenses in Curacao by a Master License holder we've found to be consistently non-responsive to complaints this effectively means that the player has no-where to go to get an independent review of a decision to confiscate funds, leaving the casino as the final arbitrator with regard to decisions that they benefit from financially.

At least one of the casinos owned by Engage Entertainment, Winward, appears to have historical associations with the now defunct Top Game casino software.

21Dukes - an operator owned by Engage Entertainment - took nearly 2 years to pay a player a low 5 figure balance and pressured the player by suggesting that the player would be paid faster if they were to pay more and if they didn't pay they'd reduce the player's withdrawal limit even further, going so far as to suggest a monthly withdrawal limit of 100 credits, which would have resulted in the balance taking decades to pay.

Another operator listing their ownership as Engage Entertainment, Sunset Slots, has been accused by CasinoMeister of illegally obtaining a mailing list.

Engage-Entertainment's legal department have contacted us to insist that each of their operators is entirely independent. This may be true but we feel that players should be aware of all of the activities of the properties owned by this group.

During September 2017 links came to light connecting the Real Vegas Group/Morriyen Investment and Cyberrock Entertainment N.V. At this time there is no longer any mention of Engage Entertainment on the Diceland site.

For references see Cyberrock Entertainment NV Group Player Issues and Engage Entertainment Group Player Issues.

You can see the historic updates to Diceland casino's terms and conditions here. Due to the design of the Diceland website we can no longer monitor the terms and conditions at Diceland casino.

Bonuses

 - 1 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

Slots : 100% up to $1000

Sticky - Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account.

Wagering Requirements;

  • Slots - ?xbonus

Adjustments to ratings;

  • Bonuses on subsequent deposits (+2) - You can claim 100% up to $1000 on your first 10 deposits.

Game Weightings (already account for in Wagering Requirements)

  • Blackjack 25%
  • Roulette 10%
  • Video Poker 25%

Notes



Payout Speed: ?

 - 0 / 10

The Diceland website gives no information that we could find on how long withdrawals will take to process.

Minimum withdrawal - Not defined.

Maximum withdrawal - $1000-$35000/week depending on VIP level.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), PaySafeCard, Poli, UKash, Sofort, Giropay, iDeal, 4B, Euro6000, Dankort, PostePay, CartaSi, Nordea, ePay.bg, and Bank Transfers

Software

 - 2 / 10

Diceland casino previously used Top Game software for both their download and instant play casinos. Box24 currently use Rival software, a software provider who have been unable to explain connections between their company and a company that supposedly did independent games testing for them. They also use Betsoft, Visionary iGaming and Pariplay sortware. Check out our Top Game Software Review.

Game selections are as follows;

Download

Table Games – 13

Slots – 151

Video Poker – 5

Jackpots - 3

Live - 3

Customer Service

 - 9 / 10

Email Testing Record

  • December 2015 - 1 Day 23 hour 39 minutes
  • June 2015 - 1 hour 44 minutes
  • June 2014 - No Response
  • December 2013 - No Response
  • August 2013 - 17 hours 40 minutes

Licensing

 - 2 / 10

Diceland hold the following gambling licenses :

  • Curacao eGaming - Diceland casino are licensed in Curacao by the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Diceland casino - Afghanistan, Guinea-Bissau, Somalia, American Samoa, Haiti, Angola, Hong Kong, Sudan, Belgium, Iran, Syria, Burundi, Iraq, Tajikistan, Cambodia, Israel, Turkey, Chad, Libya, Turkmenistan, Chinese Taipei, Martinique, United States of America, Congo Republic, Monaco, US Virgin Islands, Democratic Republic of Congo, Myanmar, Uzbekistan, Eritrea, Netherlands, Venezuela, France, North Korea, Yemen, French Guyana, Philippines, Zimbabwe, Guadeloupe, Puerto Rico, Guam, Singapore, Bulgaria, Greece, Italy or Romania

Contact Information;

Restricted Countries

Diceland does not accept players from the following countries: Afghanistan, American Samoa, Belgium, Brunei, Bulgaria, Cambodia, Chad, Congo - Brazzaville, Congo - Kinshasa, Eritrea, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Greece, Guadeloupe, Guam, Guinea-Bissau, Haiti, Hong Kong SAR China, Iran, Iraq, Israel, Italy, Libya, Martinique, Monaco, Myanmar [Burma], EU, North Korea, Philippines, Puerto Rico, Romania, Singapore, Somalia, Sudan, Syria, Tajikistan, Turkey, Turkmenistan, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States, Uzbekistan, Venezuela, Yemen, Zimbabwe.

Slots RTP

Diceland casino do not publish the house edge (RTP) information for any of their slots games.

Comp Points

Diceland casino do not appear to offer any form of comp point program.

Closing Thoughts

Diceland were previously owned by one of the worst groups in the industry. Now they are part of a group that have a history of non-responsiveness to player complaints and are licensed by a body that make no effort (that we've seen) to help with player complaints.

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