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5.4

Double Star Status: Closed

Double Star Casino

Overview

Review last updated – July 2017.

Double Star Casino operate on the Everymatrix platform and they are licensed in Malta by the Malta Gaming Authority and also in Curacao by Emoore.  The casino offers a range of games provided by Net Entertainment, Microgaming and NYX Gaming.  Their site is pared back and employs a colour palette of gold and black with a very light concentric circle motif as the background – reminiscent of planetary orbits which is in keeping with their cosmic theme.  There are no outstanding complaints at any of the major gambling portals.

Trustworthiness

 - 3 / 10

Double Star Casino do not have a UKGC license and therefore we cannot send a reviewer to test them. They currently have no outstanding complaints at the major gambling portals.

Double Star Casino run on the EveryMatrix platform. EveryMatrix manage complaints for their clients and have been unwilling to discuss complaints with this service.

You can see the latest updates to DoubleStar Casino's terms and conditions here.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 6 / 10
100% up to €150
Max Bonus 150
Min Deposit 10
Max Bet 5/0.50
Type Cashable
Wagering 35x(d+b)
50 complimentary spins on Guns N’ Roses
# of Spins 50
Spin Value 0.20
Max Bet 5
Max Win 50
Wagering 1xw
Country/Regional Restrictions: Australia, Austria, Belarus, Bosnia & Herzegovina, Bulgaria, Canada, China, Croatia, Denmark, Finland, France, Greece, Italy, Montenegro, Netherlands, Norway, Poland, Portugal, Republic Of Moldova, Romania, Serbia, Spain, Sweden, Turkey, United Kingdom & USA
BONUS CODE: W3LCOM3 CLAIM BONUS
Value to Player for:
€7.65
Bonus Value
low roller
mid
mid roller
mid
high roller
low
superhigh roller
n/a

Payout Speed: 5 days

 - 5 / 10

Double Star Casino Support state that they have no withdrawal limits in place and that withdrawals can take 1-5 days. >

Minimum withdrawal - None

Maximum withdrawal - None

Banking options available - Credit/Debit cards, Bank Transfer, Neteller, Paysafecard, Skrill (Moneybookers), Webmoney and Trustly.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 5 / 10

Double Star Casino use Net Entertainment software for their instant play casino and also a selection of: Microgaming and NYX Gaming . Check out our Net Entertainment Software Review for more information.

UK players cannot sign-up at Double Star Casino and games cannot be viewed without sign-in so we have no idea how many games this casino has in each category we have therefore given Double Star Casino the average score for this category.

Game selections are as follows:

Instant

Table Games – ?

Slots – ?

Video Poker – ?

Jackpots - ?

Live - ?

Customer Service

 - 10 / 10

Email Testing Record

  • December 2016 - 15 minutes
  • December 2015 - 1 hour 2 minutes.

Licensing

 - 8 / 10

DoubleStar Casino hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.
  • Curacao eGaming - DoubleStar casino are licensed by eMoore, the Curacao eGaming Master License holder that is responsive and cooperative in the management of player complaints. You can find further information regarding this regulator's complaint policies here.

The following countries are not allowed to register with DoubleStar Casino: South Africa, United Kingdom, and United States and its territories.

Contact Details:

Email : helpdesk@doublestarcasino.com
Address : EveryMatrix Ltd
Level 4 Suite 10
Portomaso Business Tower
Vjal
Portomaso
St. julians
STJ 4011
Malta

Affiliate Program - DoubleStar Affiliates.

Restricted Countries

Double Star does not accept players from the following countries: South Africa, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Slots RTP

Again - you cannot see RTPs from the UK but Net Entertainment publish them in the help files of their games so we have given credit for that.

Comp Points

Double Star Casino do not appear to offer a comp points system for players.

Closing Thoughts

Double Star are effectively let down by their white label provider. While complaints levels against this group are relatively low, when complaints do come in that require EveryMatrix input we get a dead line with nothing coming back. As such we can't recommend any operator running on this platform.

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Promotional Terms & Conditions

100% up to €150
Max Bonus 150
Min Deposit 10
Max Bet 5/0.50
Type Cashable
Wagering 35x(d+b)
50 complimentary spins on Guns N’ Roses
# of Spins 50
Spin Value 0.20
Max Bet 5
Max Win 50
Wagering 1xw

This promotion is only available to new players and only once they've made their first deposit.

The Double Star Welcome bonus currently consists of a bonus of 100% up to €150 plus 50 complimentary spins on Guns N’ Roses.

The minimum deposit that will trigger the bonus is €10.

This bonus has a wagering requirement of 35x(deposit+bonus) for the deposit bonus and 1xwinnings for the free spin winnings.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

The maximum allowed bet is €5 on any single round of play and €0.50 on a single payline.

The maximum win with the deposit bonus is €2500 and with the complimentary spins €50.

The bonus is cashable.

Players from the following countries are not eligible to receive this bonus - Australia, Austria, Belarus, Bosnia & Herzegovina, Bulgaria, Canada, China, Croatia, Denmark, Finland, France, Greece, Italy, Montenegro, Netherlands, Norway, Poland, Portugal, Republic Of Moldova, Romania, Serbia, Spain, Sweden, Turkey, United Kingdom & USA

Game Weightings:

  • Video slots and other games - 100%
  • Scratch cards - 100%
  • Classic slots - 75%
  • Video Poker - 10%
  • Table games - 5%

 

 

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