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– ThePOGG.com can issue legally binding rulings on player complaints under the MGA license.

– No player complaints requiring operator intervention received so far!

– Fast withdrawals.

– Operator subject to strong regulatory requirement.

– Competitive incentives for registration.

– Email support takes longer than average to respond.


Dunder Casino Review

Review last updated - January 2021.

OVERVIEW | 8.22/10


Dunder Casino are one of the latest casinos to run on the newly founded GUTS white label platform: iGamingCloud. Dunder Casino have some common share holders with Casumo Casino but run independently on a separate platform and separate licenses.  This group are dual licensed - firstly in Malta by the MGA and secondly in the United Kingdom by the UKGC. Dunder Casino's website features a colour palette of: black, white, sky blue and golden yellow. The homepage background is a fantsy island lagoon with elements such as ferris wheels and sky-scrapers. This operator offers a wide range of games by the following software providers: Nextgen Gaming, Play 'n Go, BetSoft, Net Entertainment and NYX Gaming.  There are currently no outstanding complaints relating to this operator at any of the gambling portals.

TRUSTWORTHINESS | 8/10


ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for Dunder Casino as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.

(-2) Dunder Casino share ownership with Casumo casino. Casumo have made clear that they will not discuss complaints with this service. We have no doubt that Dunder's platform provider MT Secure Trade will be completely cooperative with regard to managing complaints against Dunder Casino. However we are less comfortable with the position that the overarching group have taken with regard to the transparent management of player complaints.

BONUSES | 10 / 10


200% up to £50
Max Bonus 50
Min Deposit 20
Max Bet 5
Type Cashable
Wagering 37.5xb
Deposit Method Restrictions:
Country/Regional Restrictions:
Only for UK players

Terms and Conditions

The Dunder Welcome bonus currently consists of a bonus of 200% up to £50 plus 200 complimentary spins on Starburst.

The minimum deposit that will trigger the bonus is £20.

This bonus has a wagering requirement of 37.5xbonus for the deposit bonus and 25xwinnings for the free spin winnings.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

The maximum allowed bet is £5 on any single round of play.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

Only players from the UK are eligible for this bonus.

Game Weightings:

  • Slots and other games: 100%
  • All table games: 10%
  • Video pokers: 0%
  • 1429 Uncharted Seas, Blood Suckers, Kings of Chicago, Retro Reels - Extreme Heat, Simsalabim, The Wish Master: 0%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.


BONUS: 200% up to £50
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Value to Player for:
$40.91
Bonus Value
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Payout Speed: 24 hours | 10 / 10


Using Neteller all of our reviewers report withdrawal normally paid within 24 hours.

Maximum withdrawal - Cred/Deb, Trustly, Skrill, Neteller and EcoPayz: €5000; Paysafecard: €200; EUTeller: €1000.

Minimum withdrawal - €20.

Withdrawals cost €2.50 each.

Banking options available - Visa/Mastercard, Euteller, Trustly, Skrill, Neteller, EcoPayz, Paysafecard, iDeal, Poli, Instadebit and iDebit

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 8 / 10


Dunder Casino use Net Entertainment software for their instant play casino. They also add in a selection of slots games from BetSoft, IGT, Microgaming, Play N Go, Quickspin, NYX Gaming Sheriff and NextGen.

Game selections are as follows:

Instant

Table Games – 0

Slots – 649

Video Poker – 7

Jackpots - 23

Live - 31

Customer Service | 1 / 10


Email Testing Record

  • January 2021 - 3 days, 13 hours 5 minutes
  • June 2020 - No response .
  • September 2019 - 1 hour 25 minutes.
  • May 2019 - 1 hour 22 minutes.
  • December 2018 - 9 minutes
  • July 2016 - 1 hour 21 minutes

Licensing | 10 / 10


Dunder Casino hold the following gambling licenses:

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Dunder currently use ThePOGG.com and IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. ThePOGG.com acts as the ADR service used by Dunder for their MGA license. You can find further information regarding this regulator's complaint policies here.

Restricted Countries


Players from United States NOT accepted.

Dunder does not accept players from the following countries: Afghanistan, Asia, American Samoa, Oceania, Australia, Belgium, Bulgaria, Denmark, Estonia, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, Germany, Guam, Hong Kong, India, Iran, Iraq, Israel, Italy, Jordan, Kuwait, Marshall Islands, Nigeria, Northern Mariana Islands, Pakistan, Philippines, Portugal, Puerto Rico, Romania, Singapore, South Africa, Spain, Syrian Arab Republic, Turkey, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Yemen.

Contact


Contact Details:

Email : [email protected]

Slots RTP


Dunder Casino give the RTPs for most but not all of their games.

Comp Points


Dunder Casino do not appear to offer a comp points system for players.

Closing Thoughts


The casinos operating on the MT SecureTrade white label have garnered a good reputation over several years of operation and their licensors are credible and, in the main, player focused. That we function as an ADR service for this license provider under their MGA license gives us a very high degree of confidence that players signed-up with Dunder Casino will be treated fairly.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

COMPLAINTS

Dunder
Found for the Casino

Dunder - NOT PAYING WINNINGS

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Dunder
Resolved

Dunder - confiscated funds

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Dunder
Resolved

Dunder - Not paying out

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Dunder
Resolved

Dunder - didnt recieve my etransfer

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