OVERALL VERDICT
8.56/10

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OVERALL VERDICT

8.56/10

PAYOUT SPEED

7/10

Customer Service

10/10

Bonuses

9/10

Software

10/10

Licensing

8/10

WEBSITE

OWNERSHIP

WHG (International) Limited

AFFILIATE PROGRAM

EuroGrand Affiliate

This casino is closed!

This operator has ceased operation and is no longer available to play with.

We recommend you to enjoy your time elsewhere:

There are no recommended casinos to your country to display.

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

– Competitive incentives for registration.

–

– Non-cooperative with the management of player complaints.

– Withdrawals take over 24 hours.

EuroGrand Casino Review

Name: EuroGrand Casino Review
Item: EuroGrand
Rating: 8.56
Author: ThePOGG

Review last updated - January 2021

OVERVIEW | 8.56/10

EuroGrand casino were part of the old Crown Solutions group that was bought taken over by William Hill. Unlike some other properties from this acquisition EuroGrand have been maintained directly under the William Hill corporate structure rather than moved under one of the other subsidiaries. They are dual licensed, firstly in Gibraltar by Gibraltar Gambling Commission, secondly by the MGA in Malta. The website is based upon a classic colour theme of black and gold and the logo is the brand name in gold and black lettering.

TRUSTWORTHINESS | 8/10

EuroGrand are part of the William Hill group. The William Hill group of casinos has a policy of not discussing player complaints, with both this and other affiliate based player complaint services.

Ordinarily we would not work with a group that will not discuss complaints. However, William Hill's position on complaints is standard amongst the industry giants (few will consider cooperating on complaint management) and William Hill have been a significant financial contributor to our sister charity BetBlocker. It is our considered opinion that the support that William Hill has given to BetBlocker - a project that supports thousands of gambling addicts every day - does far more good than their refusal to discuss the handful of complaints we receive about them each year (on average less than 2/year for the decade we have been in operation) does harm.

The above being the case we're we're happy to acknowledge that William Hill policy decisions are a net positive for players, though we would stress to players that if you get in trouble while playing with this group it is highly unlikely we will be able to assist you.

For references see William Hill Group Player Issues

BONUSES | 9 / 10

100% up to €100
Max Bonus	100
Min Deposit	20
Max Bet	5
Type	Cashable
Wagering	35xb

Deposit Method Restrictions:

Country/Regional Restrictions:

Full EuroGrand bonus review

Terms and Conditions

The EuroGrand Welcome bonus currently consists of a bonus of 100% up to €100.

The minimum deposit that will trigger the bonus is €20.

This bonus has a wagering requirement of 35xbonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is €5 on any single round of play.

The maximum allowed win with this bonus is €2000.

Bonus and associated winnings will expire after 7 days if the wagering requirements are not completed.

The bonus is cashable.

Game weightings:

Slots and Scratchcards 100%

Card and Table Games 25%

Video Poker 5%

Craps, Pai Gow, Sic Bo, Let it Ride, Red Dog 10%

Blackjack Switch, Pontoon, Wild Vikings, 5%

Roulette See Roulette Staking Contributions

All “Hi-Lo” games, All “Double Options” on slots and video poker games, Football Rules, Mini Football Rules, Wild Gambler, Wild Gambler 2: Arctic Adventure, Time for a Deal, Highway Kings, Highway Kings Pro, Highway Kings Mini, Golden Tour, Desert Treasure, Desert Treasure II, Captain’s Treasure, Captain’s Treasure Pro, Captain’s Treasure Mini, Goblins Cave, Tres Amigos, Cinerama, Diamond Valley, Diamond Valley Pro, Jungle Boogie, Ugga Bugga, Funky Monkey, Mr Cash Back, Everybody’s Jackpot 0%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

BONUS: 100% up to €100

T&CS APPLY

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Value to Player for:

$15.50

Bonus Value

low roller

high

mid roller

high

high roller

mid

superhigh roller

n/a

Payout Speed: 3 days | 7 / 10

The Eurogrand site states that ewallet withdrawals are paid within a 3 days.

Maximum Withdrawal - None listed

Minimum Withdrawal - None listed

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 10 / 10

Eurogrand casino use Playtech and Net Entertainment software for their instant play casino. Check out our Net Entertainment Software Review.

Game selections are as follows;

Instant

Table Games – 62

Slots – 1222

Video Poker – 1

Jackpot – 80

Live – 11

Customer Service | 10 / 10

Email Testing Record

January 2021 - 1 hour 12 minutes.
October 2020 - 2 hours 17 minutes
December 2016 - 14 hours 21 minute
June 2015 - 2 hours 42 minutes
November 2014 - 14 hours 22 minutes
June 2014 - 9 hours 35 minutes
December 2013 - 2 days 22 hours 45 minutes
June 2013 - 8 hours 49 minutes
January 2013 - 1st email - 1h 21min

Licensing | 8 / 10

EuroGrand hold the following gambling licenses :

United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. EuroGrand currently use IBAS. You can find further information regarding this regulator's complaint policies here.
Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United States NOT accepted.

EuroGrand does not accept players from the following countries: Afghanistan, Asia, American Samoa, Oceania, Australia, Belarus, Bosnia and Herzegovina, Congo, The Democratic Republic of The Congo, Cote D'ivoire, Cuba, Iran, Iraq, Liberia, Libya, Myanmar, South Africa, United States, United States Minor Outlying Islands, Uruguay, Virgin Islands, U.S., Yemen, Zimbabwe.

Contact

Email :	[email protected]
Phone :	UK 0800-014-9451 (free)
	International +44-20366-789-16
	Canada (001)- 8668-5700-98
Fax :	020-319-50460
	International +44-203-1950-462
	Canada +44-2031-950-461

Slots RTP

EuroGrand publish the House Edge/RTP figures for all of their slots games.

Comp Points

EuroGrand offer the standard Playtech comp point program - 1 comp point for every £10 wagered and 100 comp points converting to £1 - with the redemption rates improving as you move up the VIP ladder.

Closing Thoughts

While we would love to see the extended William Hill group step forward and address the complaints that we see coming through, the complaint volumes are comparatively small given the sheer scale of this group and the commitment they've shown to supporting vulnerable players via BetBlocker is nothing short of exemplary. Player's choosing to play with Eurogrand should be aware that it is very unlikely we will be able to assist them if they experience difficulties, but given the low chances of this happening this is a high quality operation overall.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

William Hill

8.76 / 10

William Hill Casino Club

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.