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7.15

EuroGrand Status: Not Recommended

EuroGrand Casino

Overview

Review last updated – June 2017

EuroGrand are part of the old Crown Solutions group that has been taken over by William Hill.

Trustworthiness

 - 3 / 10

All six of the reviewers working for this site have held accounts with William Hill Casino for several years and experienced no issues.

The William Hill group of casinos has a policy of not discussing player complaints, with both this and other affiliate based player complaint services.

For references see William Hill Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to EuroGrand casino's terms and conditions here.

Bonuses

 - 8 / 10
100% up to £100
Max Bonus 1000
Min Deposit 10
Max Bet NA
Type Cashable
Wagering 25x(d+b)
25 complimentary spins on Cat Queen
# of Spins 25
Spin Value 0.40
Max Bet NA
Max Win NA
Wagering 40xw
Country/Regional Restrictions: South Korea, China, Macau, Brazil Indonesia, Pakistan, Thailand, , Romania, Mexico and Dominican Republic
BONUS CODE: NA CLAIM BONUS
Value to Player for:
£11.98
Bonus Value
low roller
high
mid roller
high
high roller
high
superhigh roller
low

Payout Speed: 4 days

 - 6 / 10

Using Neteller our reviewer reports withdrawals paid within 4 days.

Banking options available - CCredit/Debit cards, Neteller, Skrill (Moneybookers), ClickandBuy, EcoCard, Poli, UKash, Click2Pay, and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 10 / 10

EuroGrand use Playtech software for their download casino and instant play casinos. Check out our Playtech Software Review.

Game selections are as follows;

Download

Instant

Table Games – 38

Table Games – 30

Slots – 113

Slots – 107

Video Poker – 15

Video Poker – 15

Live – 6

Live – 3

Jackpots – 25

Jackpots - 23

Customer Service

 - 10 / 10

Our reviewer reports positive experiences with William Hill customer services.

Email Testing Record

  • December 2016 - 14 hours 21 minute
  • June 2015 - 2 hours 42 minutes
  • November 2014 - 14 hours 22 minutes
  • June 2014 - 9 hours 35 minutes
  • December 2013 - 2 days 22 hours 45 minutes
  • June 2013 - 8 hours 49 minutes
  • January 2013 - 1st email - 1h 21min

Licensing

 - 8 / 10

EuroGrand hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. EuroGrand currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with EuroGrand - Afghanistan, Algeria, Anguilla, Bangladesh, Belgium, Belize, Benin, Botswana, Burkina Faso, Cambodia, Cameroon, Cape Verde Islands, Central African Republic, Chad, Djibouti, Equatorial Guinea, Estonia, Ethiopia, Gabon, Gambia, Greenland, Guinea, Guinea-Bissau, Haiti, Laos, Lesotho, Liberia, Madagascar, Malawi, Maldives, Mali, Mauritania, Mongolia, Montserrat, Morocco, Mozambique, Nepal, Netherlands, Netherland Antilles, Niger, Norfolk Island, Portugal, Rwanda, Saint Vincent And The Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Solomon Islands, Somalia, South Africa, Surinam, Swaziland, Thailand, Togo, Tonga, Uganda, Uruguay, Vanuatu, Yemen

Contact Details;

Email : support@eurogrand.com
Phone : UK 0800-014-9451 (free)
International +44-20366-789-16
Canada (001)- 8668-5700-98
Fax : 020-319-50460
International +44-203-1950-462
Canada +44-2031-950-461

Affiliate Program - Affiliates United.

Restricted Countries

EuroGrand does not accept players from the following countries: Afghanistan, Algeria, American Samoa, Anguilla, Bangladesh, Belgium, Belize, Benin, Botswana, Burkina Faso, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Djibouti, Equatorial Guinea, Estonia, Ethiopia, Gabon, Gambia, Greenland, Guinea, Guinea-Bissau, Haiti, Laos, Lesotho, Liberia, Macedonia, Malawi, Maldives, Mali, Mauritania, Mongolia, Montserrat, Morocco, Mozambique, Nepal, EU, EU, Niger, Norfolk Island, Portugal, Rwanda, Saint Vincent and the Grenadines, Samoa, Saudi Arabia, Solomon Islands, Somalia, South Africa, Suriname, Swaziland, São Tomé and Príncipe, Thailand, Togo, Tonga, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Uganda, United States, Uruguay, Vanuatu, Yemen.

Slots RTP

EuroGrand publish the House Edge/RTP figures for all of their slots games.

Comp Points

EuroGrand offer the standard Playtech comp point program - 1 comp point for every £10 wagered and 100 comp points converting to £1 - with the redemption rates improving as you move up the VIP ladder.

Closing Thoughts

The William Hill group's refusal to discuss player complaints is unworkable as far as this site is concerned. We need to know that we will be able to ensure complaints are fairly managed before we would consider recommending an operator to players.

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Promotional Terms & Conditions

100% up to £100
Max Bonus 1000
Min Deposit 10
Max Bet NA
Type Cashable
Wagering 25x(d+b)
25 complimentary spins on Cat Queen
# of Spins 25
Spin Value 0.40
Max Bet NA
Max Win NA
Wagering 40xw

This promotion is only available to new players and only once they've made their first deposit.

The EuroGrand Welcome bonus currently consists of a bonus of 100% up to £100 or a 50% bonus of £1000 plus 25 complimentary spins on Cat Queen.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 25x(deposit+bonus) for the deposit bonus and the complimentary spins have a wagering requirement of 40xwinnings.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

There is no maximum bet term.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

Players from the following countries are not eligible to receive this bonus - South Korea, China, Macau, Brazil Indonesia, Pakistan, Thailand, , Romania, Mexico and Dominican Republic

Game Weightings:

  • Slots (all varieties)(excluding Wild Gambler and Wild Gambler 2: Arctic Adventure, Football Rules,
    these games will count as 25% contribution) 100%
  • Scratch Cards 100%
  • Pai Gow (all varieties), Red Dog, Let It Ride 25%
  • Casino Hold'em (all varieties) 25%
  • Baccarat (all varieties) 20%
  • Blackjack (all varieties excluding Blackjack Switch & Pontoon) 20%
  • Stravaganza 20%
  • Craps (all varieties), Sic Bo (all varieties) 20%
  • Video Poker (all varieties) 20%
  • Blackjack Switch , Pontoon (all varieties) 5%
  • Casino War 5%
  • Lucky Wheel (Spin a Win) 5%
  • All double options on slots & Video Poker (all varieties) 0%
  • All other games 100%

 

 

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