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5.15

Europa Status: Not Recommended

Europa Casino

Overview

Review last updated – July 2017

Europa casino are non-responsive to dispute mediation. They are owned by the Europartners group.

Trustworthiness

 - 3 / 10

Europa casino are part of the EuroPartners group.

The EuroPartners group is also associated with the Mansion group.

The EuroPartners group has been repeatedly non-responsive to player complaints.

The EuroPartners group has been involved in what we consider to be Predatory enforcement of bonus terms and conditions.

Europa casino restrict the maximum withdrawal for their progressive jackpots.

The EuroPartners group have been fined for advertising to Dutch players without a license. As such no affiliate should be promoting them to Dutch players.

In late 2014 a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission. This activity is clearly illegal and unethical. The majority of casinos that were receiving traffic from this affiliate closed the affiliate's accounts upon finding out what the affiliate was doing, however some casinos, whether via intent or insufficient security policies, continued to be listed on these sites for many months after the activity of this affiliate came to light. Many other brands managed to quickly take action to get themselves removed from the hacked sites (closing the affiliate account down and ensuring that new accounts could not be open).

For references see EuroPartners Group Player Issues

You can see the latest updates to Europa casino's terms and conditions here.

Bonuses

 - 7 / 10
100% up to $100
Max Bonus 1000
Min Deposit 20
Max Bet 10
Type Cashable
Wagering 20x(d+b)
Deposit Method Restrictions: Neteller, Skrill
Country/Regional Restrictions: Bolivia
BONUS CODE: NA RECOMMENDED BONUSES
Value to Player for:
$9.70
Bonus Value
low roller
high
mid roller
mid
high roller
mid
superhigh roller
low

Payout Speed: 4 days

 - 6 / 10

Our reviewer reports their withdrawal being paid within 4 days by Europartners group.

Minimum Withdrawal - None listed

Maximum Withdrawal - $9,990/€9,990/£9,990/CHF9,990/DKK74,990/NOK74,990/SEK99,900/ZAR99,900 per month.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Click2Pay, UKash, PaySafeCard, Entropay, Bank Wire, ClickandBuy or Cheque

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 10 / 10

Europa casino use Playtech software for their download casino. Check out our Playtech Software Review.

Game selections are as follows;

Download

Table Games – 37

Slots – 125

Video Poker – 15

Live – 6

Jackpot - 52

Customer Service

 - 0 / 10

Email Testing Record

  • December 2016 - Need to register to get support
  • June 2015 - 10 minutes
  • November 2014 - No email support
  • June 2014 - 3 hours 42 minutes
  • December 2013 - 43 minutes
  • June 2013 - 39 minutes

Licensing

 - 4 / 10

Europa hold the following gambling licenses :

  • Antigua and Barbuda Directorate of Offshore Gaming - Europa casino are licensed by the DOG. Relatively few of the operators we list use this regulator and while this body does appear to have a complaints process in place, we are unaware of any player having successfully taken a complaint to them. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Europa casino - AFGHANISTAN, ALAND ISLANDS, ANTIGUA AND BARBUDA, BAHAMAS, BARBADOS, BELGIUM, BELIZE, BULGARIA, CHINA, CUBA, CYPRUS, DENMARK AND ITS TERRITORIES, DOMINICA, ESTONIA, FINLAND, FRANCE AND ITS TERRITORIES, GERMANY, GREECE, GRENADA, GUYANA, HAITI, HONG KONG, IRAN, IRAQ, ISRAEL, JAMAICA, LATVIA, LIBYA, MACAU, MONTSERRAT, NETHERLANDS, NETHERLANDS ANTILLES, PORTUGAL, ROMANIA, REPUBLIC OF SERBIA, SINGAPORE, SPAIN, ST. KITTS AND NEVIS, ST. LUCIA, ST.VINCENT, SUDAN, SURINAME, SYRIA, THE PHILIPPINES, THE NETHERLANDS, TRINIDAD AND TOBAGO, TURKEY, USA AND ITS TERRITORIES

Contact Details ;

Email : feedback@europacasino.com
vipclub@europacasino.com
marketing@europacasino.com
search@europacasino.com
Phone : +1-888-300-6790 (Canada)
0800-047-0568 (UK)
+63-2756-7823 (International)
Fax : 1-866-421-3236 (Canada)
44-20-7900-6735 (UK)
+632-756-7815 (International)
Address : Europa Casino
P.O Box 1279
Makati Central Post Office 1252
Makati City
Philippines

Affiliate Program - EuroPartners Affiliate.

Restricted Countries

Europa does not accept players from the following countries: Afghanistan, Antigua and Barbuda, Bahamas, Barbados, Belgium, Belize, Bulgaria, China, Cuba, Cyprus, Denmark, Dominica, Estonia, Finland, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Germany, Greece, Grenada, Guyana, Haiti, Hong Kong SAR China, Iran, Iraq, Israel, Italy, Jamaica, Latvia, Libya, Macau SAR China, Mexico, Montserrat, EU, EU, Philippines, Portugal, Romania, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Serbia, Singapore, Spain, Sudan, Suriname, Syria, Trinidad and Tobago, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States, Åland Islands.

Slots RTP

Europa casino publish the House Edge/RTP figures for all of their slots games.

Comp Points

Europa casino offer the standard Playtech comp point program wherein you receive one comp point for every £10 wagered and 100 comp points can be converted into £1. The redemptions rates do improve as your VIP levels increase.

Closing Thoughts

We pride ourselves on recommending casinos that offer a quality service to their customers and who'll be transparent when it comes to player disputes. Europa fail spectacularly on that second point.

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Promotional Terms & Conditions

100% up to $100
Max Bonus 1000
Min Deposit 20
Max Bet 10
Type Cashable
Wagering 20x(d+b)

This promotion is only available to new players and only once they've made their first deposit.

The Europa Welcome bonus currently consists of a bonus of 100% up to $100 or a 50% bonus when you deposit $1000.

The minimum deposit that will trigger the bonus is $20.

This bonus has a wagering requirement of 20x(deposit+bonus) for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is $10 on any single round of play.

There is no maximum win on either the deposit bonus.

The bonus is cashable.

Players from the following countries are not eligible to receive this bonus – Bolivia

Players depositing via Neteller or Skrill are not eligible to receive this bonus.

Game Weightings:

  • Baccarat, Roulette* (see exceptions below), Sic Bo, Darts, Heads or Tails, Video Poker games, Blackjack Switch, Blackjack Surrender, Pontoon, Craps, Wild Viking and Spin a Win 0%
  • all Blackjack games (except Blackjack Switch and Blackjack Surrender), Pai Gow Poker, Casino Hold'em, Tequila Poker, Live Casino Hold'em and Stravaganza 33.33%
  • Red Dog 20%
  • 3D Roulette, American Roulette, Club Roulette, Club Roulette (TV), Double Action Roulette (TV), European Roulette, French Roulette, Live French Roulette, Live VIP Roulette, Marvel Roulette, Mini Roulette, Mobile European Roulette, Mobile Premium Roulette, Mobile Roulette Native, Multiplayer European Roulette, Multiplayer French Roulette, NewAR Roulette, Premium American Roulette, Premium European Roulette, Premium French Roulette, Premium Pro Roulette, Roulette Live, Roulette Mini, Roulette Pro, Roulette Royale (TV)
    • High coverage bets will contribute 0% towards your Wagering Requirements. High coverage roulette bets are bet spread combinations covering 60% or more of the table.
    • Medium coverage bets will contribute 20% towards your Wagering Requirements. Medium coverage roulette bets are bet spread combinations covering 10% or more of the table but less than 60%.
    • Low coverage bets will contribute 50% towards your Wagering Requirements. Low coverage roulette bets are bet spread combinations covering less than 10% of the table.

    Available to newly registered players only.

    Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

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