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Players from United Kingdom are welcome at Fenix casino.
Review last updated - July 2017
Fenix casino are owned by the MYEG group and use Net Entertainment software.
As Fenix casino do not hold a UKGC license we could not send a reviewer to play with them.
Fenix Casino run on the MYEG Network. In the first half of 2015 one of the notable venues on this network experienced sustained issues processing player payments and repeatedly broke assurances of when payments would be made.
All the casinos in the group carry the following term;
Shall winnings made with the help of bonus shall not be successfully withdrawn within 45 days, from the first withdrawal request, they will be voided.
We consider the above term to be predatory. Players that either forget about their balance or have to renew ID are left with no recourse after 45 days. This term has been enforced in this manner previously.
In our November 2015 review we found a report of a MYEG casino operator passing their losses in a financial transaction (purchase of a competitor) on to a player, which is for obvious reason totally unacceptable.
During our November 2016 re-review we came across a significant number of player complaints about a MYEG operator at another portal that did not receive an answer.
For references see MYEG Group Player Issues
Due to the design of the Fenix website we cannot monitor their terms and conditions.
100% up to €300
Terms and Conditions
The Fenix Welcome bonus currently consists of a bonus of 100% up to €300.
The minimum deposit that will trigger the bonus is £10.
This bonus has a wagering requirement of 35xbonus for the deposit bonus.
The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.
There is no maximum bet term.
The maximum allowed win with this bonus is 10x the bonus amount.
You must have more than your starting balance before you can make a withdrawal.
The bonus is cashable.
- Slots 100%
- All other games 0%
- Devil's Delight, Scrooge, Bloodsuckers 0%
Available to newly registered players only.
Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.
BONUS CODE: NACLAIM BONUS
Payout Speed: 24h
As Fenix casino do not hold a UKGC license we have not tested their withdrawal times. The Fenix website states that Neteller withdrawal are processed instantly.
Minimum Withdrawal - €20
Maximum Withdrawal - £/$/€2000/week, £/$/€5000/month
Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, PaySafeCard and Bank Transfers
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.CLICK HERE TO JOIN NETELLER
Email Testing Record
- December 2016 - Need to register to get support
- June 2015 - 4 hours 49 minutes
- November 2014 - 1 hour 16 minutes
Fenix hold the following gambling licenses :
- Curacao eGaming - Fenix casino are licensed in Curacao but we are unsure which Master License holder they use. You can find further information regarding this regulator's complaint policies here.
The following countries are restricted from participation with Fenix casino - Burma, China, Hong Kong, Macau, Estonia, France, Iran, Iraq, Israel, Japan, North Korea,South Korea, Laos, Libya, Malaysia, Nigeria, Slovenia, Somalia, Sudan, Syria, Thailand, Turkey, United States, US Minor Outlying Islands, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, US Virgin Islands, United Kingdom
|Email :||[email protected]|
Players from United Kingdom accepted.
Fenix does not accept players from the following countries: China, Estonia, France, French Guiana, French Polynesia, French Southern Territories, Guam, Hong Kong, Iran, Iraq, Israel, Japan, Democratic People's Republic of Korea, Republic of Korea, Lao People's Democratic Republic, Libya, Macao, Malaysia, Nigeria, Northern Mariana Islands, Puerto Rico, Slovakia, Somalia, Somalia, Sudan, Syrian Arab Republic, Thailand, Turkey, Turkey, United States, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Virgin Islands, U.S..
Fenix casino offer their own comp point program. You earn 1 comp point for every $10 wagered and can convert comp points at a rate of 100 comp points = $1.
This system offers is equivalent to the standard Playtech comp point program.
Fenix casino are operating on a network that have experienced substantial payment issues and carry predatory terms and conditions. These have to be resolved before players should consider them.
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