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4.1

Fenix Status: Closed

Fenix Casino

Overview

Review last updated – July 2017

Fenix casino are owned by the MYEG group and use Net Entertainment software.

Trustworthiness

 - 1 / 10

As Fenix casino do not hold a UKGC license we could not send a reviewer to play with them.

Fenix Casino run on the MYEG Network. In the first half of 2015 one of the notable venues on this network experienced sustained issues processing player payments and repeatedly broke assurances of when payments would be made.

All the casinos in the group carry the following term;

Shall winnings made with the help of bonus shall not be successfully withdrawn within 45 days, from the first withdrawal request, they will be voided.

We consider the above term to be predatory. Players that either forget about their balance or have to renew ID are left with no recourse after 45 days. This term has been enforced in this manner previously.

In our November 2015 review we found a report of a MYEG casino operator passing their losses in a financial transaction (purchase of a competitor) on to a player, which is for obvious reason totally unacceptable.

During our November 2016 re-review we came across a significant number of player complaints about a MYEG operator at another portal that did not receive an answer.

For references see MYEG Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Due to the design of the Fenix website we cannot monitor their terms and conditions.

Bonuses

 - 6 / 10
100% up to €300
Max Bonus 300
Min Deposit 20
Max Bet NA
Type Cashable
Wagering 35xb
BONUS CODE: NA CLAIM BONUS
Value to Player for:
€10.38
Bonus Value
low roller
high
mid roller
mid
high roller
low
superhigh roller
mid

Payout Speed: 24h

 - 10 / 10

As Fenix casino do not hold a UKGC license we have not tested their withdrawal times. The Fenix website states that Neteller withdrawal are processed instantly.

Minimum Withdrawal - €20

Maximum Withdrawal - £/$/€2000/week, £/$/€5000/month

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, PaySafeCard and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 10 / 10

Fenix casino use Net Entertainment and software and add in slots games from Microgaming, Oryx and 1x2Gaming for there instant play casinos. Check out our Net Entertainment Software Review.

Game selections are as follows;

Instant

Table Games – 36

Slots – 367

Video Poker – 13

Customer Service

 - 0 / 10

Email Testing Record

  • December 2016 - Need to register to get support
  • June 2015 - 4 hours 49 minutes
  • November 2014 - 1 hour 16 minutes

Licensing

 - 2 / 10

Fenix hold the following gambling licenses :

  • Curacao eGaming - Fenix casino are licensed in Curacao but we are unsure which Master License holder they use. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Fenix casino - Burma, China, Hong Kong, Macau, Estonia, France, Iran, Iraq, Israel, Japan, North Korea,South Korea, Laos, Libya, Malaysia, Nigeria, Slovenia, Somalia, Sudan, Syria, Thailand, Turkey, United States, US Minor Outlying Islands, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, US Virgin Islands, United Kingdom

Contact Details;

Email : cashier@fenixcasino.com

Affiliate Program - Fenix Affiliates.

Restricted Countries

Fenix does not accept players from the following countries: China, Estonia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Guam, Hong Kong SAR China, Iran, Iraq, Israel, Japan, Laos, Libya, Macau SAR China, Malaysia, Nigeria, North Korea, Northern Mariana Islands, Puerto Rico, Slovakia, Somalia, South Korea, Sudan, Syria, Thailand, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

Fenix casino publish the House Edge/Return to Player (RTP) information for their Net Entertainment slots games.

Comp Points

Fenix casino offer their own comp point program. You earn 1 comp point for every $10 wagered and can convert comp points at a rate of 100 comp points = $1.

This system offers is equivalent to the standard Playtech comp point program.

Closing Thoughts

Fenix casino are operating on a network that have experienced substantial payment issues and carry predatory terms and conditions. These have to be resolved before players should consider them.

Not for you?

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Not for you?

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Promotional Terms & Conditions

100% up to €300
Max Bonus 300
Min Deposit 20
Max Bet NA
Type Cashable
Wagering 35xb

This promotion is only available to new players and only once they've made their first deposit.

The Fenix Welcome bonus currently consists of a bonus of 100% up to €300.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 35xbonus for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

There is no maximum bet term.

The maximum allowed win with this bonus is 10x the bonus amount.

You must have more than your starting balance before you can make a withdrawal.

The bonus is cashable.

Game Weightings:

  • Slots 100%
  • All other games 0%
  • Devil's Delight, Scrooge, Bloodsuckers 0%

 

 

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