OVERALL VERDICT
3.02/10

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OVERALL VERDICT

3.02/10

PAYOUT SPEED

0/10

Customer Service

10/10

Bonuses

5/10

Software

3/10

Licensing

2/10

WEBSITE

OWNERSHIP

Genesys Technology N.V

AFFILIATE PROGRAM

Fone Affiliate

This casino is not recommended!

This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

Why not try these great operators instead?

There are no recommended casinos to your country to display.

– Fast response to email support request.

–

– Non-cooperative with the management of player complaints.

– Long delays on payment of withdrawals.

– No effective regulation. Licensed in name only.

– Low value registration incentives.

Fone Casino Review

Name: Fone Casino Review
Item: Fone
Rating: 3.02
Author: ThePOGG

Review last updated - June 2017

OVERVIEW | 3.02/10

A member of the Genesys Club group of casinos, Fone casino are now owned by the same group that owns the GrandPrive group.

TRUSTWORTHINESS | 1/10

Fone casino are part of the Genesys Technologies NV group that now also owns the Grand Prive Group. There are indications that these groups shared ownership long before they publicly stated this and at the point where we questioned a rep from the Genesys group regarding term changes that were mirrored across both groups it was implied that if we published this information they would be likely to pursue legal action against this site.

The Grand Prive group have been a contentious issue amongst the gambling community for a long time now. They started out with Microgaming software and there were accusations of unethical marketing practices intended to ensure they paid their affiliate business partners less than they were due even back then. When Microgaming pulled out of the US market, the Grand Prive group jumped ship over night to BetOnSoft and changed their regulator at the same time.

When they shifted software platforms/regulators, firstly they don't seem to have given any notice to the groups they were working with and more significantly, when they moved away from Microgaming they dropped the Microgaming affiliate platform that they had been using while leaving their casinos open and left all of their affiliate partners with no recourse for the substantial lost earnings that resulted. For this reason they are Rogued at Affiliate Guard Dog.

Further down the line Grand Prive restarted their affiliate program and have tried to cast the blame for their actions on Microgaming. They seem to have offered to make right affiliate losses, but only partly, compensating a percentage of every $ earned rather than the full amount.

The Grand Prive group have also been unresponsive to player complaints at other portals.

For references see Grand Prive/Genesys Group Player/Affiliate Issues

BONUSES | 5 / 10

100% up to €1000
Max Bonus	1000
Min Deposit	20
Max Bet	8/0.50
Type	Cashable
Wagering	50xb

Deposit Method Restrictions:

Country/Regional Restrictions:

Full Fone bonus review

Terms and Conditions

The Fone Welcome bonus currently consists of a bonus of 100% up to €1000.

The minimum deposit that will trigger the bonus is €20.

This bonus has a wagering requirement of 50xbonus for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is €8 on any single round of play and €0.50 on any single payline.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

Game Weightings:

Slots, Scratch Cards and Keno 100%

Roulette and Three Card Poker 50%

Baccarat 25%

Video Poker 10%

Blackjack / Craps 5%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

BONUS: 100% up to €1000

T&CS APPLY

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Value to Player for:

$5.63

Bonus Value

low roller

mid

mid roller

mid

high roller

mid

superhigh roller

mid

Payout Speed: 2 weeks+ | 0 / 10

As we could not test the withdrawal time at The Mandarine Palace and they are US facing we will assume it to be 2 weeks+

Minimum withdrawal - $100

Maximum withdrawal –varies between £1500-£5000 depending on VIP level

Banking Options Available - Credit/Debit cards, Neteller (?), Skrill (MoneyBookers), EcoCard, UKash and PaySafeCard

Click here to join neteller

Software | 3 / 10

Fone casino use BetOnSoft software for their download casino. Check out our BetOnSoft Software Review.

Game selection is as follows;

Download	Instant
Table Games – 17	Table Games – 10
Slots – 61	Slots – 61
Video Poker – 34	Video Poker – 30

Customer Service | 10 / 10

Email Testing Record

June 2015 - 27 minutes

Licensing | 2 / 10

Fone casino hold the following gambling licenses :

Curacao eGaming - Fone casino are licensed in Curacao but we are unsure which Master License holder is responsible for them. As such we cannot comment on how effective contacting their regulator would be in case of a complaint. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Fone casino; Netherlands, South Africa, Spain, United Kingdom, Brazil, Croatia, Hungry, Ireland, Japan, Mexico, Romania, Russia

Contact Details;

Email :	[email protected]
Phone :	8664036954 (USA)
	1800099446 (Australia)
	18778112603 (Canada)
	800901707 (Hong Kong)
	081696520 (UK)
Fax :	8664036971 (USA)
	1800213531 (Australia)
	8778112605 (Canada)
	800903976 (Hong Kong)
	081696521 (UK)

Restricted Countries

Players from United States NOT accepted.

Fone does not accept players from the following countries: Brazil, Croatia, Hungary, Ireland, Japan, Mexico, Netherlands, Netherlands Antilles, Romania, Russian Federation, South Africa, Spain, United Kingdom.

Contact

Slots RTP

Fone casino do not publish the RTP/house edge figures for any of their slots games.

Comp Points

Fone casino do not appear to offer any form of comp point program.

Closing Thoughts

Between the questionable history of the properties owned by this group and their non-responsive approach to player complaints there's simply no way we'd recommend players use this casino.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

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Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.