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blacklisted casino thepogg

This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

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– Fast withdrawals.

– Operator subject to strong regulatory requirement.

– Email support takes longer than average to respond.

– Low value registration incentives.


Fortuna Juegos Casino Review

Review last updated - July 2017.

OVERVIEW | 5.16/10


Fortuna Juegos Casino are owned and operated by the MYEG group and they offer a range of games from: Net Entertainment, Microgaming, 1x2Gaming and Oryx. Currently they are licensed by Curacao eGaming.

TRUSTWORTHINESS | 3/10


As Fortuna Juegos casino do not hold a UKGC license we could not send a reviewer to play with them.

Fortuna Juegos are Not Recommended as they are part of the MYEG group who have been subject to persistent payment issues and carry predatory terms that give them unreasonable leeway to confiscate player winnings.

Fortuna Juegos Casino run on the MYEG Network. In the first half of 2015 one of the notable venues on this network experienced sustained issues processing player payments and repeatedly broke assurances of when payments would be made.

All the casinos in the group carry the following term:

Shall winnings made with the help of bonus shall not be successfully withdrawn within 45 days, from the first withdrawal request, they will be voided.

We consider the above term to be predatory. Players that either forget about their balance or have to renew ID are left with no recourse after 45 days. This term has been enforced in this manner previously.

During our November 2016 re-review we came across a significant number of player complaints about a MYEG operator at another portal that did not receive an answer.

BONUSES | 3 / 10


Deposit Method Restrictions:
Country/Regional Restrictions:

Payout Speed: 24h | 10 / 10


As Fortuna Juegos casino do not hold a UKGC license we have not tested their withdrawal times. The Fortuna Juegos website states that Neteller withdrawal are processed instantly.

Minimum Withdrawal - €20

Maximum Withdrawal - £/$/€2000/week, £/$/€5000/month

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, PaySafeCard and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 10 / 10


Fortuna Juegos use Net Entertainment and software and add in slots games from Microgaming, Oryx and 1x2Gaming for there instant play casinos. Check out our Net Entertainment Software Review.

Game selections are as follows;

Instant

Table Games – 36

Slots – 367

Video Poker – 13

Customer Service | 0 / 10


Email Testing Record

  • December 2016 - Need to register to get support
  • October 2015 - undeliverable - email address is not operational.
  • June 2015 - No response
  • November 2014 - XXX

Licensing | 8 / 10


FortunaJuegos Casino hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Fortuna Juegos - Burma, China, Hong Kong, Macau, Estonia, France, Iran, Iraq, Israel, Japan, North Korea,South Korea, Laos, Libya, Malaysia, Nigeria, Slovenia, Somalia, Sudan, Syria, Thailand, Turkey, United States, US Minor Outlying Islands, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, US Virgin Islands, United Kingdom.

Contact Details;

Email : [email protected]

Restricted Countries


Players from United States NOT accepted.

Fortuna Juegos does not accept players from the following countries: China, Estonia, France, French Guiana, French Polynesia, French Southern Territories, Guam, Hong Kong, Iran, Iraq, Israel, Japan, Democratic People's Republic of Korea, Republic of Korea, Lao People's Democratic Republic, Libya, Macao, Malaysia, Nigeria, Northern Mariana Islands, Puerto Rico, Slovenia, Somalia, Sudan, Syrian Arab Republic, Thailand, Turkey, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact


Slots RTP


Fortuna Juegos casino publish the House Edge/Return to Player (RTP) information for their Net Entertainment slots games.

Comp Points


Fortuna Juegos offer their own comp point program. You earn 1 comp point for every $10 wagered and can convert comp points at a rate of 300 comp points = $1. Conversion rates improve as you move up the VIP ladder.

This system offers only 1/3 of the value of the standard Playtech comp point program.

Closing Thoughts


Fortuna Juegos Casino are Not Recommended at ThePOGG as a result of their predatory bonus term stating that winnings from bonuses that are not successfully withdrawn within 45 days will be confiscated. They are owned by the MYEG group who have had fairly longstanding player payment issues and as such we do not recommend playing with this casino or the others in its group. The only email address to be found on the Fortuna Juegos site did not work when tested.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

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