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4.70

Fortuna Juegos Status: Not Recommended

Fortuna Juegos Casino

Overview

Review last updated – July 2017.

Fortuna Juegos Casino are owned and operated by the MYEG group and they offer a range of games from: Net Entertainment, Microgaming, 1x2Gaming and Oryx. Currently they are licensed by Curacao eGaming.

Trustworthiness

 - 3 / 10

As Fortuna Juegos casino do not hold a UKGC license we could not send a reviewer to play with them.

Fortuna Juegos are Not Recommended as they are part of the MYEG group who have been subject to persistent payment issues and carry predatory terms that give them unreasonable leeway to confiscate player winnings.

Fortuna Juegos Casino run on the MYEG Network. In the first half of 2015 one of the notable venues on this network experienced sustained issues processing player payments and repeatedly broke assurances of when payments would be made.

All the casinos in the group carry the following term:

Shall winnings made with the help of bonus shall not be successfully withdrawn within 45 days, from the first withdrawal request, they will be voided.

We consider the above term to be predatory. Players that either forget about their balance or have to renew ID are left with no recourse after 45 days. This term has been enforced in this manner previously.

During our November 2016 re-review we came across a significant number of player complaints about a MYEG operator at another portal that did not receive an answer.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 3 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus:

100% up to $200.

Cashable - you are free to withdraw this bonus once you have completed the wagering requirements.

Wagering Requirements;

  • Slots - 50xbonus
  • Blackjack - 500xbonus
  • Roulette - 250xbonus
  • Baccarat - 250xbonus
  • Video Poker - 1000xbonus
  • Table Poker - 250xbonus

Adjustments to ratings;

  • Bonuses on subsequent deposits (+1) - 2nd deposit 75% up to $300, 3rd deposit 50% up to $400.
  • Game Restrictions (-1) - You are not allowed to play Devil's Delight while you have a bonus
  • Maximum wager restriction (-1) - You are not allowed to wager 25% or more of the bonus you receive on a single round of play
  • Unclear terms (-1) - the game restriction and maximum wager terms are included in the 'Receiving the winnings' section of the terms and conditions but not mentioned in the 'Bonus Rules'.

Game Weightings (already account for in Wagering Requirements)

  • Slots 100%
  • Table games 20%
  • Blackjack 10%
  • Video Poker 5%


Notes

Players from Italy cannot play Net Entertainment games.



Payout Speed: 24h

 - 10 / 10

As Fortuna Juegos casino do not hold a UKGC license we have not tested their withdrawal times. The Fortuna Juegos website states that Neteller withdrawal are processed instantly.

Minimum Withdrawal - €20

Maximum Withdrawal - £/$/€2000/week, £/$/€5000/month

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, PaySafeCard and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 10 / 10

Fortuna Juegos use Net Entertainment and software and add in slots games from Microgaming, Oryx and 1x2Gaming for there instant play casinos. Check out our Net Entertainment Software Review.

Game selections are as follows;

Instant

Table Games – 36

Slots – 367

Video Poker – 13

Customer Service

 - 0 / 10

Email Testing Record

  • December 2016 - Need to register to get support
  • October 2015 - undeliverable - email address is not operational.
  • June 2015 - No response
  • November 2014 - XXX

Licensing

 - 8 / 10

FortunaJuegos Casino hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Fortuna Juegos - Burma, China, Hong Kong, Macau, Estonia, France, Iran, Iraq, Israel, Japan, North Korea,South Korea, Laos, Libya, Malaysia, Nigeria, Slovenia, Somalia, Sudan, Syria, Thailand, Turkey, United States, US Minor Outlying Islands, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, US Virgin Islands, United Kingdom.

Contact Details;

Email : cashier@fortunajuegos.com

Restricted Countries

Fortuna Juegos does not accept players from the following countries: China, Estonia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Guam, Hong Kong SAR China, Iran, Iraq, Israel, Japan, Laos, Libya, Macau SAR China, Malaysia, Nigeria, North Korea, Northern Mariana Islands, Puerto Rico, Slovenia, Somalia, South Korea, Sudan, Syria, Thailand, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Slots RTP

Fortuna Juegos casino publish the House Edge/Return to Player (RTP) information for their Net Entertainment slots games.

Comp Points

Fortuna Juegos offer their own comp point program. You earn 1 comp point for every $10 wagered and can convert comp points at a rate of 300 comp points = $1. Conversion rates improve as you move up the VIP ladder.

This system offers only 1/3 of the value of the standard Playtech comp point program.

Closing Thoughts

Fortuna Juegos Casino are Not Recommended at ThePOGG as a result of their predatory bonus term stating that winnings from bonuses that are not successfully withdrawn within 45 days will be confiscated. They are owned by the MYEG group who have had fairly longstanding player payment issues and as such we do not recommend playing with this casino or the others in its group. The only email address to be found on the Fortuna Juegos site did not work when tested.

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