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5.9

Foxy: Does not accept players from United States

Top Rated Casinos

Foxy Casino

Overview

Review last updated – October 2019

Foxy Casino is on the Electraworks platform and it is licensed by the Gibraltar Gambling Commission and the UKGC. They provide a limited range of games from Net Entertainment and Quickspin. Their site features a blue and white colour pallet and their logo features a foxes tail.

Trustworthiness

 - 8 / 10

The Bwin/Party group extend to cover Bwin and Party casino alongside the iGlobal Media group that owns several Playtech casinos and the Electraworks group.

Historically these groups have been consistent in their refusal to discuss player complaints with 3rd party dispute mediation services (like ThePOGG). This has resulted in a poor reputation with these services. However in late 2017/early 2018 we have managed to establish a line of communication with this group and we have been assured all issues will now be resolved. In the intervening time period they have held to this commitment alongside having maintained a consistently low level of complaints.

For references see Bwin Group Player/Affiliate Issues

Bonuses

 - 6 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to £100.

Cashable - Can be withdrawn once the wagering requirement is complete.

Wagering Requirements;

  • Slots - 30xbonus

Adjustments to ratings;

  • Game Restrictions (-1) - You are only allowed to play slots games when you have a bonus in your account. You cannot play the following slots games; 3 Reel Hold-up, Double Diamond, Enchanted Unicorn, FiveTimesPay, Rainbow Riches, Texas Tea, Wheel of Fortune Triple Action Frenzy or any Megajackpot games

Game Weightings (already account for in Wagering Requirements)



Notes



Payout Speed: 24h

 - 10 / 10

Using Neteller our reviewer had their withdrawal paid within 24 hours.

Minimum Withdrawal - 5 currency units

Maximum Withdrawal - £3000/day, £6000/week and £10000/month

Banking options available - Credit/Debit cards, Neteller, or Skrill (Moneybookers)

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 0 / 10

Foxy casino use proprietary software (their own software) that goes under the name Dragonfish (formerly Random Logic). All 888 associated casinos use this software. To find out more check out our Dragonfish Information Page.

Game selections are as follows;

Download

Instant

Table Games – 35

Table Games – 19

Slots –103

Slots – 70

Video Poker – 6

Video Poker – 0

Live – 3

Live – 3

Jackpot – 27

Jackpot – 11

Customer Service

 - 0 / 10

Foxy casino have been responsive to our testing of their customer support.

Email Testing Record

  • December 2016 - Need to register to get support
  • June 2015 - 2 hours 18 minutes
  • November 2014 - 59 minutes
  • June 2014 - 49 minutes
  • December 2013 - 21 minutes
  • June 2013 - 25 minutes
  • January 2013 - 1st email - 20 minutes

Licensing

 - 8 / 10

Foxy hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Foxy currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Foxy - United States of America, Canada, Turkey, Cuba, China and the Russian Federation

Contact Information;

Email : [email protected]
[email protected]
[email protected]foxyflutter.com
[email protected]
Phone : UK 0845 546 5439
International +44 845 546 5439
Fax : +44 (0) 845 458 0896
Address : Foxy Customer Service
PO Box 15854
Birmingham
B37 9BT

Affiliate Program - Foxy Affiliates.

Restricted Countries

Foxy does not accept players from the following countries: Canada, China, Cuba, Russia, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Contact

Slots RTP

Foxy Casino provide the RTPs for all of their slots games.

Comp Points

Foxy Casino do not offer any comp point program.

Closing Thoughts

Foxy casino are part of a group that we can see actively taking steps in a positive direction. We fully support their recent policy decisions and hope this will continue moving forward.

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