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This casino is blacklisted!

This operator has been Blacklisted by due to highly problematic business activities. We consider all Blacklisted operators to be extremely high risk to players and strongly encourage players never to consider handing money to a Blacklisted operator.

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– No player complaints requiring operator intervention received so far!

– Fast response to email support request.

– Long delays on payment of withdrawals.

– No effective regulation. Licensed in name only.

– Low value registration incentives.

Frank Casino Review

Review last updated - January 2021.

OVERVIEW | 4.12/10

Frank Casino is a operated by Avento N.V. It is licensed in Curacao.  Frank Casino offer an extensive selection of games from: Net Entertainment, Booming Games, Elk Studios, Playson, Yggdrasil Gaming, Iron Dog, Play n Go and many others across the Slots, Live and Jackpot categories. The home page features a: yellow, white and navy blue colour palette and it is fairly comprehensive in design. The casino logo is its name beside a yellow crown motif constructed out of triangles.


Frank Casino is owned by Avento NV. Brands operated by this company have historically been identified as involved in the distribution of fake versions of well-known slots games. These games are untested and unlicensed, opening a world of possibility for the manipulation of results in the operator's favor, and infringe on the legal copyright of the manufacturer of the original version of the game. It should be noted that the current owners of these brands claim to have simply bought their player databases from the parties involved in this activity.

Minimum play term - "8.12.5. If turnover is insufficient, withdrawals are processed with a 10% fee from the account balance at the moment of creating a withdrawal request, regardless of the payment system that was used to deposit funds into the account. Turnover is not taken into account in the following game sections: ”Jackpots”, ”Videopoker”, ”More”, ”Betting”. Money turnover also isn’t taken into account in the games from sections “Live Casino” and “Tables” in case the value of a bet equals the winning value;" (31/12/2020) - this term not only excludes large numbers of games, but fails to define what is "insufficient", effectively allowing the operator to make up the rules to suit themselves.

Withdrawal limits on progressive jackpots - "8.12.7. The maximum amount of payments per month is 100,000 USD or equivalent value in the currency of the game account. In case the winnings exceed 100,000 USD, the payout is divided into several months." (31/12/2020) - Progressive jackpots are paid by the jackpot contributions. There is no reason to refuse to pay these in full as soon as the win is verified other than to try and pressure the winner into losing some or all of the win back to the operator.

BONUSES | 5 / 10

150% up to €750
Max Bonus 750
Min Deposit 10
Max Bet 5
Type Cashable
Wagering 40x(d+b)
Deposit Method Restrictions:
Country/Regional Restrictions:

Terms and Conditions

The Frank Casino Welcome bonus currently consists of a bonus of 150% up to €750.

The minimum deposit that will trigger the bonus is €10.

This bonus has a wagering requirement of 40x(deposit+bonus) for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is €5 on any single round of play.

The maximum you are allowed to win with this bonus is 10xbonus.

The bonus is cashable.

Bonus and associated winnings will expire after 48 hours if the wagering requirements are not completed.

Game Restrictions:

  • Slots* - 100%
  • Tables - 10%
  • Live Casino - 0%
  • Jackpots - 0%
  • Videopoker - 0%
  • More - 0%
  • Betting - 100%
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  • During wagering, bets made in games from our "Tables" category are not taken into account in case when bet value equals win value.

BONUS: 150% up to €750
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Value to Player for:
Bonus Value
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Payout Speed: 1 week | 3 / 10

The Frank Casino website does not provide any clear information on withdrawal processing times. As such we assume that Neteller withdrawals will be processed within 1 week.

Minimum withdrawal - ?

Maximum withdrawal - $100000/month

Players should be aware of the following terms:

8.14. You agree to a fee of 3.5% being withheld from the total amount of your withdrawal whenever you withdraw your funds via Qiwi payment system.

8.15. The Company provides an opportunity to make two payments without fees within 24 hours, subject to compliance with the funds' turnover conditions according to the current status of the player. In case a third/further subsequent payments are processed within 24 hours (the beginning and the end of the day correspond to GMT time zone), a 10% fee of the withdrawal amount will be withheld. In this case, any sequence of payment requests without restrictions to their number and amount is considered a withdrawal if no deposits have been made between the payment requests (account top-ups).

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 10 / 10

Frank Casino use Net Entertanment Net Entertainment software and Microgaming software alongside games from: Play 'N Go, Yggdrasil, Endorphina, EGT, Elk Studios, Pragmatic Play, Evolution Gaming. Check out our Microgaming Software Review.

Game selections are as follows:


Table Games – 172

Slots – 3237

Video Poker – 63

Jackpots - 300

Live - 53

Customer Service | 10 / 10

Email Testing Record

  • December 2020 - 1 hours 44 minutes.

Licensing | 2 / 10

Frank Casino hold the following gambling licenses :

  • Curacao eGaming - Frank Casino are licensed by Curacao eGaming the Master License holder. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United States NOT accepted.

Frank does not accept players from the following countries: Afghanistan, Asia, Argentina, South America, Cyprus, France, French Guiana, French Polynesia, French Southern Territories, Hungary, Italy, Democratic People's Republic of Korea, Latvia, Malta, Netherlands Antilles, South Africa, Spain, Sweden, Ukraine, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S..


Contact Information:

Email : [email protected]
Phone : +442070434503

Slots RTP

Frank Casino only provide RTP figures for the games where the software provider does this automatically.

Comp Points

Frank Casino does not appear to offer any comp point program.

Closing Thoughts

Holding only a Curacao eGaming license, which is the weakest of the regulatory Master License holders within a system that is effectively a 'regulator' in name only, Frank Casino and the other Avento N.V. properties can be confirmed to have their origins with groups that were duping player with fake versions of their favorite games. There is no part of this history that we find to be a positive for players and we would strongly advise players to choose an alternative operator to play with.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

There are no associated casinos to display.



Frank Casino - missing funds

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