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– Fast withdrawals.

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

– Competitive incentives for registration.

– Partially cooperative with the management of player complaints.


Gala Casino Review

Review last updated - August 2022

OVERVIEW | 8.98/10


Gala Casino is part of the Ladbrokes Coral group, who is one of the best known brand names in the world, having household recognition both in and outside those familiar with the gambling industry. Founded in 1886, Ladbrokes had grown to the point that by 2016 they had almost 17k employees and an annual Net Revenue of over £1.5 billion.  They are licensed by the UKGC in the United Kingdom.  The website is based upon a colour theme of grey and white and the logo is the brand name in white letters with an underline on a grey background.

TRUSTWORTHINESS | 8/10


Gala Casino are part of the Ladbrokes Coral Group. The Ladbrokes group of casinos has a policy of not discussing player complaints, with both this and other affiliate based player complaint services. We do have some channels of communication with this operator, and may be able to assist with some lower level issues, but this relationship is not comprehensive.

Ordinarily we would not work with a group that will not discuss complaints. However, Ladbrokes' position on complaints is standard amongst the industry giants (few will consider cooperating on complaint management) and Ladbrokes has been a significant financial supporter of our sister charity BetBlocker. It is our considered opinion that the support that Ladbrokes has given to BetBlocker - a project that supports thousands of gambling addicts every day - does far more good than their refusal to discuss the handful of complaints we receive about them each year (on average less than 1/year for the decade we have been in operation) does harm.

The above being the case we're we're happy to acknowledge that Ladbrokes policy decisions are a net positive for players, though we would stress to players that if you get in trouble while playing with this group it is highly unlikely we will be able to assist you.

For references see Coral/Gala/Ladbrokes Group Player/Affiliate Issues

BONUSES | 9 / 10


Deposit £20 and receive £40
Max Bonus 40
Min Deposit 20
Max Bet 5
Type Cashable
Wagering 40xb
Deposit Method Restrictions:
prepaid cards, Envoy, Neteller, PayPal, Apple Pay, MoneyBookers, Paysafe or Skrill.
Country/Regional Restrictions:
Bonus only available to players in the Gibraltar, Jersey, Republic of Ireland and the United Kingdom

Terms and Conditions

The Gala Casino Welcome bonus currently consists of a bonus of £40 after you have wagered £20 or more on qualifying games.

This bonus has a wagering requirement of 40xbonus for the deposit bonus.

The bonus is structured so that only wagering with bonus funds, which are stacked beneath the deposited funds, counts towards the wagering requirement. This also means that bonus restrictions do not apply while you are wagering with your deposited funds. In other words as long as you are only using deposited funds you can withdraw at any time you like.

The maximum allowed bet is £5 on any single round of play.

There is no maximum win on the deposit bonus.

Players depositing via prepaid cards, Envoy, Neteller, PayPal, Apple Pay, MoneyBookers, Paysafe or Skrill. are not eligible to receive this bonus.

Bonus and all associated winnings will expire after 7 days if wagering requirements are not completed.

You are only allowed to play the following games with this bonus:

  • Amazing Link Riches, Big Banker, Big Fishing Fortune, Bigger Bass Bonanza, Bonanza, Fishin Frenzy, Fishin Frenzy The Big Catch Jackpot King, Fishin Frenzy Jackpot King, Fishin Frenzy The Big Catch, King Kong Cashpots Jackpot King, Rainbow Riches, Sahara Riches: Cashes Collect, Starburst, and The Goonies Return

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operator's website before you play.


BONUS: Deposit £20 and receive £40
Try another casino
Value to Player for:
$20.23
Bonus Value
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Payout Speed: 24h | 10 / 10


The Gala Casino site advertises that ewallet withdrawals will be paid within 8 hours.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 10 / 10


Gala Casino appear to use Playtech software. To find out more about Playtech softare check out our Playtech Software Review

Game selections are as follows;

Table Games – 29

Slots – 717

Video Poker – 4

Live – 56

Jackpots - 91

Customer Service | 10 / 10


All of our reviewers have no complaints to make regarding the customer service they have received from Gala Casino.

Email Testing Record

  • August 2022 - 17 minutes
  • December 2016 - Need to register to get support
  • June 2015 - 52 minutes
  • November 2014 - 2 hours 36 minutes
  • June 2014 - 1 minute
  • December 2013 - 10 hours 54 minutes
  • June 2013 - 2 hours 10 minutes
  • January 2013 - 1st email - 1 day 2 hours 7 minutes

Licensing | 8 / 10


Gala casino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Gala currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

Restricted Countries


Players from United States NOT accepted.

Gala does not accept players from the following countries: Afghanistan, Asia, Aland Islands, Europe, Albania, Algeria, Africa, American Samoa, Oceania, Andorra, Angola, Anguilla, North America, Antarctica, Antigua and Barbuda, Argentina, South America, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, The Democratic Republic of The Congo, Cook Islands, Costa Rica, Cote D'ivoire, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-bissau, Guyana, Haiti, Heard Island and Mcdonald Islands, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Isle of Man, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Democratic People's Republic of Korea, Republic of Korea, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinia, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russian Federation, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and The Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and The South Sandwich Islands, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Switzerland, Syrian Arab Republic, Taiwan, Province of China, Tajikistan, Tanzania, United Republic of, Thailand, Timor-leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United States, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Viet Nam, Virgin Islands, British, Virgin Islands, U.S., Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.

Contact


Email : [email protected]
Phone :0800 328 4272
+44 (0)1483 716 551
Fax :+44 (0) 1483 747 097

Slots RTP


Gala Casino do publish the slots house edge (RTP) information of all of their slots games.

Comp Points


Gala Casino do not appear to offer any comp point program.

Closing Thoughts


While we would love to see the extended Ladbrokes group step forward and address the complaints that we see coming through, the complaint volumes are comparatively small given the sheer scale of this group and the commitment they've shown to supporting vulnerable players via BetBlocker is nothing short of exemplary. Players choosing to play with Gala Casino should be aware that the chances of us being able to assist you with any issues are significantly lower than with the smaller but more cooperative groups we act as ADR for. However, given the low volumes of complaints we see against this group, this should not be particularly offputting and we consider Gala Casino a high quality operation overall.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

COMPLAINTS

Gala
Found for the Casino

Gala - Already self excluded

Read Complaint
Gala
Declined

Gala - identity theft

Read Complaint
Gala
Declined

Gala Casino - Responsible Gambling

Read Complaint
Gala
Found for the player

Gala - Self exclusion failure

Read Complaint
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