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6.04

Gala:

Top Casinos: United Kingdom

Gala: Not Recommended

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Gala is not recommended!.

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Gala Casino

Players from United Kingdom are welcome at Gala casino.

Overview

Review last updated - June 2017

One of the biggest offline casino operators in the UK, Gala Casino are part of the Gala Coral Group, which also places them as one of the most prominent UK sportsbooks as well. Gala are making a big push to expand their online presence and have started accepting customers from a large array of countries this year.

Trustworthiness

 -  3 / 10

All six of the reviewers that work for this site have held accounts with the Gala Coral Group for several years and have never experienced any difficulties.

During our November 2015 review update, several issues with this group came to light alongside a merger of Gala, Coral, Ladbrokes and Betdaq into one group.

Firstly Coral casino became non-cooperative with player complaints both at this site and other 3rd party mediation sites.

Gala casino also appear to have engaged in retroactively changing terms and conditions to justify non-payment of a player. As such all operators within this group have been moved to Not Recommended status.

For references see Coral/Gala/Ladbrokes Group Player/Affiliate Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to Gala casino's terms and conditions here. Due to the design of their website we can no longer monitor the terms and conditions at Gala casino.

Bonuses

 -  7 / 10

100% up to £400

Max Bonus 400
Min Deposit 10
Max Bet 20%xb/10
Type Cashable
Wagering 20x(d+b)

Terms and Conditions

The Gala Welcome bonus currently consists of a bonus of 100% up to £400.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 20x(deposit+bonus) for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is 20% of the bonus amount of £10, whichever is lower, on any single round of play.

There is no maximum win on the deposit bonus.

The bonus is cashable.

Players from the following countries are not eligible to receive this bonus - Albania, Russia and Croatia

Game Weightings:

  • Slots all types including jackpots (Excluding double options) 100%
  • Arcade, Scratchcard Games and Fixed Odds Games 100%
  • Roulette (Excluding Keybet Roulette) 20%*
  • Blackjack (All varieties excluding Pontoon, Blackjack Switch, Blackjack Surrender, Lucky Blackjack and Stravaganza) & Video Poker 20%
  • Craps 20%
  • Baccarat (all variations) 10%
  • Pontoon, Red Dog, Spin A Win/Lucky Wheel, Casino War 5%
  • Casino Hold'em, Wild Vikings, Let Them Ride 5%
  • Stravaganza, Blackjack Switch, Pai Gow 5%
  • Blackjack Surrender, Lucky Blackjack 5%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

 

Deposit Method Restrictions:
Country/Regional Restrictions: Albania, Russia and Croatia

BONUS CODE: NA

CLAIM BONUS
Value to Player for:
£9.79
Bonus Value
low roller
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mid roller
high
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Payout Speed: 24h

 - 10 / 10

Our reviewers report consistently receiving payouts to Neteller in under 24 hours.

Banking options available - Credit/Debit cards, Bank Transfer, Neteller, UKash, Paypal, Click2Pay, PaySafe Card, Eco Card, ClickandBuy and Skrill (Moneybookers)

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 -  10 / 10

Gala Casino appear to use Playtech software in both their download and instant play casinos. To find out more about Playtech softare check out our Playtech Software Review

Game selections are as follows;

Download

Instant

Table Games – 35

Table Games – 26

Slots – 103

Slots – 71

Video Poker – 15

Video Poker – 14

Live – 4

Live – 4

Jackpots - 51

Jackpots - 39

Customer Service

 -  0 / 10

All of our reviewers have no complaints to make regarding the customer service they have received from Gala Casino.

Email Testing Record

  • December 2016 - Need to register to get support
  • June 2015 - 52 minutes
  • November 2014 - 2 hours 36 minutes
  • June 2014 - 1 minute
  • December 2013 - 10 hours 54 minutes
  • June 2013 - 2 hours 10 minutes
  • January 2013 - 1st email - 1 day 2 hours 7 minutes

Licensing

 -  8 / 10

Gala casino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Gala currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

Currently Gala Casino can only accepts players from the following countries; Åland Islands, Albania, Argentina, Austria, Belarus, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Georgia, Germany, Gibraltar, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxemborge, Malta, Macedonia, Netherlands, New Zealand, Norway, Portugal, Republic of Ireland, Romania, Russian, San Marino, Slovakia, Slovina, St Kitts & Nevis, Sweden, UK

Contact Information;

Email : [email protected]
Phone :0800 328 4272
+44 (0)1483 716 551
Fax :+44 (0) 1483 747 097
Affiliate Program - Gala Affiliates

Restricted Countries

Players from United Kingdom accepted.

Gala does not accept players from the following countries: Afghanistan, Asia, Algeria, Africa, American Samoa, Oceania, Andorra, Angola, Anguilla, North America, Antarctica, Antigua and Barbuda, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, The Democratic Republic of The Congo, Cook Islands, Costa Rica, Cote D'ivoire, Cuba, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-bissau, Guyana, Haiti, Heard Island and Mcdonald Islands, Holy See (Vatican City State), Honduras, Hong Kong, India, Indonesia, Iran, Iraq, Isle of Man, Israel, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Democratic People's Republic of Korea, Republic of Korea, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Lesotho, Liberia, Libya, Macao, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Oman, Pakistan, Palau, Palestinia, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Puerto Rico, Qatar, Reunion, Rwanda, Rwanda, Saint Helena, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and The Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Singapore, Solomon Islands, Somalia, Somalia, South Africa, South Georgia and The South Sandwich Islands, South Georgia and The South Sandwich Islands, Spain, Sri Lanka, Sri Lanka, Sudan, Suriname, Suriname, Svalbard and Jan Mayen, Swaziland, Swaziland, Switzerland, Switzerland, Syrian Arab Republic, Taiwan, Province of China, Taiwan, Province of China, Tajikistan, Tanzania, United Republic of, Tanzania, United Republic of, Thailand, Timor-leste, Timor-leste, Togo, Tokelau, Tokelau, Tonga, Trinidad and Tobago, Trinidad and Tobago, Tunisia, Turkey, Turkey, Turkmenistan, Turks and Caicos Islands, Turks and Caicos Islands, Tuvalu, Uganda, Uganda, Ukraine, United Arab Emirates, United Arab Emirates, United States, United States, United States Minor Outlying Islands, Uruguay, Uruguay, Uzbekistan, Vanuatu, Vanuatu, Venezuela, Viet Nam, Viet Nam, Virgin Islands, British, Virgin Islands, U.S., Virgin Islands, U.S., Wallis and Futuna, Western Sahara, Western Sahara, Yemen, Zambia, Zambia, Zimbabwe.

Contact

Slots RTP

Gala Casino do publish the slots house edge (RTP) information of all of their slots games.

Comp Points

Gala Casino offer the standard Playtech comp point program where every £10 wagered earns 1 comp point and every 100 comp points = £1. The conversion rate improves as you move up the VIP ladder.

Closing Thoughts

The level of complaints at this group of operators is low. There's no question about that. But where complaints do come in it's been a consistent battle to get these operators to speak with us about them. This is a battle that we've ultimately lost recently at Coral casino making us wary of really recommending this group.

Other Associations

Best Casinos: United Kingdom

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.