Gala Casino

All six of the reviewers that work for this site have held accounts with the Gala Coral Group for several years and have never experienced any difficulties.

During our November 2015 review update, several issues with this group came to light alongside a merger of Gala, Coral, Ladbrokes and Betdaq into one group.

Firstly Coral casino became non-cooperative with player complaints both at this site and other 3rd party mediation sites.

Gala casino also appear to have engaged in retroactively changing terms and conditions to justify non-payment of a player. As such all operators within this group have been moved to Not Recommended status.

For references see Coral/Gala/Ladbrokes Group Player/Affiliate Issues

You can see the latest updates to Gala casino's terms and conditions here. Due to the design of their website we can no longer monitor the terms and conditions at Gala casino.

Our reviewers report consistently receiving payouts to Neteller in under 24 hours.

Banking options available - Credit/Debit cards, Bank Transfer, Neteller, UKash, Paypal, Click2Pay, PaySafe Card, Eco Card, ClickandBuy and Skrill (Moneybookers)

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Gala Casino appear to use Playtech software in both their download and instant play casinos. To find out more about Playtech softare check out our Playtech Software Review

Game selections are as follows;

All of our reviewers have no complaints to make regarding the customer service they have received from Gala Casino.

Email Testing Record

• December 2016 - Need to register to get support
• June 2015 - 52 minutes
• November 2014 - 2 hours 36 minutes
• June 2014 - 1 minute
• December 2013 - 10 hours 54 minutes
• June 2013 - 2 hours 10 minutes
• January 2013 - 1st email - 1 day 2 hours 7 minutes

Gala casino hold the following gambling licenses :

• United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Gala currently use IBAS. You can find further information regarding this regulator's complaint policies here.
• Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

Currently Gala Casino can only accepts players from the following countries; Åland Islands, Albania, Argentina, Austria, Belarus, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Georgia, Germany, Gibraltar, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxemborge, Malta, Macedonia, Netherlands, New Zealand, Norway, Portugal, Republic of Ireland, Romania, Russian, San Marino, Slovakia, Slovina, St Kitts & Nevis, Sweden, UK

Contact Information;

Players from United Kingdom accepted.

Gala does not accept players from the following countries: Afghanistan, Asia, Algeria, Africa, American Samoa, Oceania, Andorra, Angola, Anguilla, North America, Antarctica, Antigua and Barbuda, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, The Democratic Republic of The Congo, Cook Islands, Costa Rica, Cote D'ivoire, Cuba, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-bissau, Guyana, Haiti, Heard Island and Mcdonald Islands, Holy See (Vatican City State), Honduras, Hong Kong, India, Indonesia, Iran, Iraq, Isle of Man, Israel, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Democratic People's Republic of Korea, Republic of Korea, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Lesotho, Liberia, Libya, Macao, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Oman, Pakistan, Palau, Palestinia, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Puerto Rico, Qatar, Reunion, Rwanda, Saint Helena, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and The Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, South Georgia and The South Sandwich Islands, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Switzerland, Syrian Arab Republic, Taiwan, Province of China, Tajikistan, Tanzania, United Republic of, Thailand, Timor-leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United States, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Viet Nam, Virgin Islands, British, Virgin Islands, U.S., Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.

Gala Casino do publish the slots house edge (RTP) information of all of their slots games.

Gala Casino offer the standard Playtech comp point program where every £10 wagered earns 1 comp point and every 100 comp points = £1. The conversion rate improves as you move up the VIP ladder.

The level of complaints at this group of operators is low. There's no question about that. But where complaints do come in it's been a consistent battle to get these operators to speak with us about them. This is a battle that we've ultimately lost recently at Coral casino making us wary of really recommending this group.