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6.15

Gala Status: Not Recommended

Gala Casino

Overview

Review last updated – June 2017

One of the biggest offline casino operators in the UK, Gala Casino are part of the Gala Coral Group, which also places them as one of the most prominent UK sportsbooks as well. Gala are making a big push to expand their online presence and have started accepting customers from a large array of countries this year.

Trustworthiness

 - 3 / 10

All six of the reviewers that work for this site have held accounts with the Gala Coral Group for several years and have never experienced any difficulties.

During our November 2015 review update, several issues with this group came to light alongside a merger of Gala, Coral, Ladbrokes and Betdaq into one group.

Firstly Coral casino became non-cooperative with player complaints both at this site and other 3rd party mediation sites.

Gala casino also appear to have engaged in retroactively changing terms and conditions to justify non-payment of a player. As such all operators within this group have been moved to Not Recommended status.

For references see Coral/Gala/Ladbrokes Group Player/Affiliate Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to Gala casino's terms and conditions here. Due to the design of their website we can no longer monitor the terms and conditions at Gala casino.

Bonuses

 - 7 / 10
100% up to £400
Max Bonus 400
Min Deposit 10
Max Bet 20%xb/10
Type Cashable
Wagering 20x(d+b)

The Gala Welcome bonus currently consists of a bonus of 100% up to £400.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 20x(deposit+bonus) for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is 20% of the bonus amount of £10, whichever is lower, on any single round of play.

There is no maximum win on the deposit bonus.

The bonus is cashable.

Players from the following countries are not eligible to receive this bonus - Albania, Russia and Croatia

Game Weightings:

  • Slots all types including jackpots (Excluding double options) 100%
  • Arcade, Scratchcard Games and Fixed Odds Games 100%
  • Roulette (Excluding Keybet Roulette) 20%*
  • Blackjack (All varieties excluding Pontoon, Blackjack Switch, Blackjack Surrender, Lucky Blackjack and Stravaganza) & Video Poker 20%
  • Craps 20%
  • Baccarat (all variations) 10%
  • Pontoon, Red Dog, Spin A Win/Lucky Wheel, Casino War 5%
  • Casino Hold'em, Wild Vikings, Let Them Ride 5%
  • Stravaganza, Blackjack Switch, Pai Gow 5%
  • Blackjack Surrender, Lucky Blackjack 5%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

Country/Regional Restrictions: Albania, Russia and Croatia
BONUS CODE: NA RECOMMENDED BONUSES
Value to Player for:
£9.79
Bonus Value
low roller
mid
mid roller
high
high roller
high
superhigh roller
high

Payout Speed: 24h

 - 10 / 10

Our reviewers report consistently receiving payouts to Neteller in under 24 hours.

Banking options available - Credit/Debit cards, Bank Transfer, Neteller, UKash, Paypal, Click2Pay, PaySafe Card, Eco Card, ClickandBuy and Skrill (Moneybookers)

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 10 / 10

Gala Casino appear to use Playtech software in both their download and instant play casinos. To find out more about Playtech softare check out our Playtech Software Review

Game selections are as follows;

Download

Instant

Table Games – 35

Table Games – 26

Slots – 103

Slots – 71

Video Poker – 15

Video Poker – 14

Live – 4

Live – 4

Jackpots - 51

Jackpots - 39

Customer Service

 - 0 / 10

All of our reviewers have no complaints to make regarding the customer service they have received from Gala Casino.

Email Testing Record

  • December 2016 - Need to register to get support
  • June 2015 - 52 minutes
  • November 2014 - 2 hours 36 minutes
  • June 2014 - 1 minute
  • December 2013 - 10 hours 54 minutes
  • June 2013 - 2 hours 10 minutes
  • January 2013 - 1st email - 1 day 2 hours 7 minutes

Licensing

 - 8 / 10

Gala casino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Gala currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

Currently Gala Casino can only accepts players from the following countries; Åland Islands, Albania, Argentina, Austria, Belarus, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Georgia, Germany, Gibraltar, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxemborge, Malta, Macedonia, Netherlands, New Zealand, Norway, Portugal, Republic of Ireland, Romania, Russian, San Marino, Slovakia, Slovina, St Kitts & Nevis, Sweden, UK

Contact Information;

Email : help@galacasino.com
Phone : 0800 328 4272
+44 (0)1483 716 551
Fax : +44 (0) 1483 747 097

Affiliate Program - Gala Affiliates

Restricted Countries

Gala does not accept players from the following countries: Afghanistan, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Antarctic Territory, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Canton and Enderbury Islands, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos [Keeling] Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Cuba, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Dronning Maud Land, East Germany, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, Fiji, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Gabon, Gambia, Ghana, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Honduras, Hong Kong SAR China, India, Indonesia, Iran, Iraq, Isle of Man, Israel, Jamaica, Japan, Jersey, Johnston Island, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macau SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Metropolitan France, Mexico, Micronesia, Midway Islands, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar [Burma], Namibia, Nauru, Nepal, EU, Neutral Zone, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, North Vietnam, Northern Mariana Islands, Oman, Pacific Islands Trust Territory, Pakistan, Palau, Palestinian Territories, Panama, Panama Canal Zone, Papua New Guinea, Paraguay, People's Democratic Republic of Yemen, Peru, Philippines, Pitcairn Islands, Poland, Puerto Rico, Qatar, Rwanda, Réunion, Saint Barthélemy, Saint Helena, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, Saudi Arabia, Senegal, Serbia, Serbia and Montenegro, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Korea, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Switzerland, Syria, São Tomé and Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Uganda, Ukraine, Union of Soviet Socialist Republics, United Arab Emirates, United States, Unknown or Invalid Region, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wake Island, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.

Slots RTP

Gala Casino do publish the slots house edge (RTP) information of all of their slots games.

Comp Points

Gala Casino offer the standard Playtech comp point program where every £10 wagered earns 1 comp point and every 100 comp points = £1. The conversion rate improves as you move up the VIP ladder.

Closing Thoughts

The level of complaints at this group of operators is low. There's no question about that. But where complaints do come in it's been a consistent battle to get these operators to speak with us about them. This is a battle that we've ultimately lost recently at Coral casino making us wary of really recommending this group.

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Promotional Terms & Conditions

100% up to £400
Max Bonus 400
Min Deposit 10
Max Bet 20%xb/10
Type Cashable
Wagering 20x(d+b)

This promotion is only available to new players and only once they've made their first deposit.

The Gala Welcome bonus currently consists of a bonus of 100% up to £400.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 20x(deposit+bonus) for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is 20% of the bonus amount of £10, whichever is lower, on any single round of play.

There is no maximum win on the deposit bonus.

The bonus is cashable.

Players from the following countries are not eligible to receive this bonus - Albania, Russia and Croatia

Game Weightings:

  • Slots all types including jackpots (Excluding double options) 100%
  • Arcade, Scratchcard Games and Fixed Odds Games 100%
  • Roulette (Excluding Keybet Roulette) 20%*
  • Blackjack (All varieties excluding Pontoon, Blackjack Switch, Blackjack Surrender, Lucky Blackjack and Stravaganza) & Video Poker 20%
  • Craps 20%
  • Baccarat (all variations) 10%
  • Pontoon, Red Dog, Spin A Win/Lucky Wheel, Casino War 5%
  • Casino Hold'em, Wild Vikings, Let Them Ride 5%
  • Stravaganza, Blackjack Switch, Pai Gow 5%
  • Blackjack Surrender, Lucky Blackjack 5%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

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