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Genesis Casino: Does not accept players from United States

Top Rated Casinos

Genesis Casino Casino

Overview

Review last updated – September 2019

Genesis Casino is a fairly new gambling property brought to the market by Genesis Global Limited. It holds triple licenses: in Malta with the MGA, in Curacao with one of the master license issuers in Curacao and in the United Kingdom with the UKGC. They offer a range of games from: Net Entertainment, NYX Gaming, Play N’ Go, Quickspin and Microgaming across categories such as: Slots, Table, Live and Jackpot games.  Genesis casino are a sister property of: Vegas Hero, Casino Cruise, Sloty Casino and Spinit Casino.The home page features a white, purple, blue and black colour palette; their logo is their name in ombre moving from purple to blue as the letters move from left to right – above their name is a white swirl complete with sparkles. Genesis currently have no significant outstanding complaints at any of the major gambling portals.

Trustworthiness

 - 8 / 10

ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for Genesis Casino as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.

Genesis Casino have accepted ThePOGG Deposit Guarantee seal. This means that they've agreed in advance that they will discuss player complaints as long as they have written permission from the player and no funds will be confiscated from players without clear breach of terms. In return we guarantee your deposits with Genesis Casino. Read more about our guarantee here.

Bonuses

 - 10 / 10
100% up to £100
Max Bonus 100
Min Deposit 10
Max Bet 5
Type Cashable
Wagering 40xb
300 complimentary spins on Starburst
# of Spins 300
Spin Value 0.10
Max Bet 5
Max Win 100
Wagering 40xw

The Genesis standard Welcome bonus currently consists of a bonus of 100% up to £100 plus 300 complimentary spins on Starburst.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 40xbonus for the deposit bonus and 40xwinnings for the free spin winnings.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is £5 on any single round of play.

There is no maximum win for the deposit bonus but the complimentary spins have a maximum cashout value of £100.

The bonus is cashable.

The following countries are excluded from receiving the Welcome Bonus - Lithuania, Belarus, Latvia, Czech Republic, China, Bulgaria, Poland, Bosnia and Herzegovina, Croatia, Greece, Republic of Moldova, Malaysia, Georgia, Philippines, Kazakhstan, Vietnam, Thailand, Indonesia, Nigeria, Bangladesh, Mongolia and Ukraine

Deposits via Neteller or Skrill are not eligible for the Welcome Bonus.

Game Weightings:

  • Video Slots and other games - 100%*
  • All games under the "classic slots"- 75%*
  • The following Video Slots will contribute 20% towards bonus wagering: Simsalabim, Big Bad Wolf, Supernova, Hot Ink, Arabian Rose
  • All Table games & All Blackjack - 10%
  • Live Dealers - 10%
  • All Video Poker - 5%
  • The following Video slots will be excluded from playing with Bonus balance: All Jackpot games, All live games, Pearls of India, Tower quest, Castle Builder, Forsaken Kingdom, Tomb Raider, Tomb Raider 2, Untamed Bengal Tiger, Untamed Crowned Eagle, Untamed Giant Panda, Untamed Wolf Pack, Peek-a-Boo, Aliens, Blood suckers, Big Bang, Champion of the Track, Dead or Alive, Devil's Delight™, Jackpot 6000, Kings of Chicago, Mega Joker, Robin Hood, Super nudge 6000, The Wish Master.

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

Deposit Method Restrictions: Neteller, Skrill
Country/Regional Restrictions: Lithuania, Belarus, Latvia, Czech Republic, China, Bulgaria, Poland, Bosnia and Herzegovina, Croatia, Greece, Republic of Moldova, Malaysia, Georgia, Philippines, Kazakhstan, Vietnam, Thailand, Indonesia, Nigeria, Bangladesh, Mongolia and Ukraine

BONUS CODE: NA

RECOMMENDED BONUSES
Value to Player for:
£29.59
Bonus Value
low roller
top 10
mid roller
top 10
high roller
top 10
superhigh roller
n/a

Payout Speed: 24 hours

 - 10 / 10

The Genesis Casino website states that Neteller withdrawals will be paid instantly.

Minimum withdrawal - None listed.

Maximum withdrawal - £5, 500 per week; £22,000 per month. It does note that VIP customers could potentially be allowed higher withdrawal limits but no further information is given.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), EcoPayz, Trustly, EnterCash, Zimpler, SoFort, Giropay, PaySafeCard, Boku, EUTeller, iDEAL, EntroPay and Bank Transfer

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 10 / 10

Genesis Casino use Net Entertainment software for their instant play casino and also include a selection of NextGen Gaming, Microgaming and PlayNGo slots games and some evolution games. Check out our Net Entertainment Software Review for more information.

Game selections are as follows:

Instant

Table Games – 77

Slots – 777

Video Poker – ?

Jackpot – 28

Live – 71

Customer Service

 - 10 / 10

Email Testing Record

  • September 2019 - 7 minutes.
  • May 2019 - 58 minutes.
  • May 2018 - 1 hour 56 minutes.
  • July 2017 - 2 hours 36 minutes

Licensing

 - 10 / 10

Genesis Casino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Genesis Casino currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.
  • Curacao eGaming - Genesis Casino are licensed by one of the Curacao eGaming Master License holders that is responsive and cooperative in the management of player complaints. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Genesis Casino does not accept players from the following countries: Australia, Belgium, Denmark, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Hungary, Iran, Israel, Portugal, Romania, South Africa, Spain, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Ukraine, United States.

Contact

Contact Details:

Email : [email protected]

Slots RTP

Genesis Casino appear to give the RTPs for all of their games.

Comp Points

Genesis Casino appear to offer a VIP system for players but further details were not available.

Closing Thoughts

Genesis Casino have made a very positive start to their online gambling business and players appear to have very positive experiences with this operator. ThePOGG has an excellent communication line with this operator and they have proven themselves very keen to provide the best experience they can to their players. Now that we are also acting as their MGA ADR our faith in this casino is even higher.

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