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– Long delays on payment of withdrawals.

– Email support takes longer than average to respond.

– Unlicensed – AVOID, AVOID, AVOID!

– Low value registration incentives.


Golden Galaxy Casino Review

Review last updated - May 2016

OVERVIEW | 2.52/10


A new Playtech casino, Golden Galaxy offer an alternative for players looking for somewhere new to play.

TRUSTWORTHINESS | 3/10


Only one of our reviewers holds an account with Golden Galaxy casino but they could not play with them due to the issues highlighted in the payment section.

Golden Galaxy casino have no negative reports at any of the major dispute mediation portals. However, at every step of the reviewing process this group has come across as bungling. They advertise Neteller as a payment method, but don't accept it. When we tested their main emails support address in December 2013, our email bounced back, indicating problems with their inbox. They failed to acknowledge or approve our affiliate application, but we then find an affiliate manager from their group chasing us to advertise them and not even noticing that they were already positioned on the site. None of these things by themselves represent a major issue, but all of them suggest a lack of cohesive organization and ultimately leave us feeling that it's a bad idea to engage with Golden Galaxy until such time as they get their act together.

Golden Galaxy restrict the withdrawals of progressive jackpots.

BONUSES | 1 / 10


Deposit Method Restrictions:
Country/Regional Restrictions:

Payout Speed: ? | 0 / 10


While the Golden Galaxy website lists that they accept Neteller, our reviewers communication with Golden Galaxy support has confirmed that they do not actually accept Neteller payments. This sort of contradictory information has lead to them receiving a 0 for Payout Speed.

Minimum withdrawal - None listed

Maximum withdrawal - None listed.

Banking options available- Credit/Debit cards, Neteller, Skrill (Moneybookers), EntroPay, Swiff, InstaDebit, iDeal, Poli, ClickAndBuy, Click2Pay, WebMoney, EcoCardPaySafeCard

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 10 / 10


Golden Galaxy casino use Playtech software for their download casino. Check out our Playtech Software Review.

Game selections are as follows;

Download

Instant

Table Games – 38

Table Games – 30

Slots – 113

Slots – 107

Video Poker – 15

Video Poker – 15

Live - 6

Live - 3

Jackpot - 25

Jackpot - 23

Customer Service | 0 / 10


Email Testing Record

  • June 2015 - No Response
  • November 2014 - 14 hours 52 minutes
  • June 2014 - No Response
  • December 2013 - Email Bounced

Licensing | 0 / 10


Golden Galaxy casino do not provide any licensing information on their website.

The following countries are restricted from participation with Golden Galaxy casino - USA

Contact Information;

Email : [email protected]
Phone : US +1 (310) 402 2385
UK +44 20 30041240

Restricted Countries


Players from United States NOT accepted.

Golden Galaxy does not accept players from the following countries: United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact


Slots RTP


Golden Galaxy casino publish the House Edge/RTP figures for all of their slots games.

Comp Points


The Golden Galaxy comp point program awards players with 1 comp point for every $10 wagered and for every 100 comp points you earn you can exchange them for $1. Redemption rates improve as you move up the VIP ladder.

Closing Thoughts


A new Playtech property, Golden Galaxy have started in the right way.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

There are no associated casinos to display.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

There are no associated casinos to display.

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