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3.25

Golden Galaxy Status: Closed

Golden Galaxy Casino

Overview

Review last updated – May 2016

A new Playtech casino, Golden Galaxy offer an alternative for players looking for somewhere new to play.

Trustworthiness

 - 3 / 10

Only one of our reviewers holds an account with Golden Galaxy casino but they could not play with them due to the issues highlighted in the payment section.

Golden Galaxy casino have no negative reports at any of the major dispute mediation portals. However, at every step of the reviewing process this group has come across as bungling. They advertise Neteller as a payment method, but don't accept it. When we tested their main emails support address in December 2013, our email bounced back, indicating problems with their inbox. They failed to acknowledge or approve our affiliate application, but we then find an affiliate manager from their group chasing us to advertise them and not even noticing that they were already positioned on the site. None of these things by themselves represent a major issue, but all of them suggest a lack of cohesive organization and ultimately leave us feeling that it's a bad idea to engage with Golden Galaxy until such time as they get their act together.

Golden Galaxy restrict the withdrawals of progressive jackpots.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 1 / 10

Bonus;

100% up to $500.

Sticky - Can never be withdrawn. Once you have completed the wagering requirement the bonus will be removed from your account at the time of your first withdrawal..

Wagering Requirements;

  • Slots - 50xbonus
  • Blackjack - 200xbonus
  • Table Poker - 50xbonus

Adjustments to ratings;

  • Game Restrictions (-1) - You are not allowed to play the following games with a bonus; all versions of Baccarat, all versions of Roulette, all versions of Sic Bo, all versions of Darts, Heads or Tails, all Video Poker games, Blackjack Switch, Blackjack Surrender, Blackjack mini, Blackjack tournament, UK Blackjack, Blackjack super 21, blackjack peek , blackjack (GTS), Pontoon, Craps , Wild Viking and Spin a Win
  • Vague rules (-2) - Some progressive games will not count towards the Wagering Requirements on the first, second and third deposit Bonus.
  • Additional bonuses on subsequent deposits (+1) - 2nd deposit 50% up to $888, 3rd deposit 100% up to $500

Game Weightings (already account for in Wagering Requirements)

  • Slots 100.00%
  • Blackjack, Blackjack Live, Live Unlimited Blackjack, Lucky Blackjack, Progressive Blackjack, Perfect Blackjack, 21 Duel Blackjack and Stravaganza 25%


Notes



Payout Speed: ?

 - 0 / 10

While the Golden Galaxy website lists that they accept Neteller, our reviewers communication with Golden Galaxy support has confirmed that they do not actually accept Neteller payments. This sort of contradictory information has lead to them receiving a 0 for Payout Speed.

Minimum withdrawal - None listed

Maximum withdrawal - None listed.

Banking options available- Credit/Debit cards, Neteller, Skrill (Moneybookers), EntroPay, Swiff, InstaDebit, iDeal, Poli, ClickAndBuy, Click2Pay, WebMoney, EcoCardPaySafeCard

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 10 / 10

Golden Galaxy casino use Playtech software for their download casino. Check out our Playtech Software Review.

Game selections are as follows;

Download

Instant

Table Games – 38

Table Games – 30

Slots – 113

Slots – 107

Video Poker – 15

Video Poker – 15

Live - 6

Live - 3

Jackpot - 25

Jackpot - 23

Customer Service

 - 0 / 10

Email Testing Record

  • June 2015 - No Response
  • November 2014 - 14 hours 52 minutes
  • June 2014 - No Response
  • December 2013 - Email Bounced

Licensing

 - 0 / 10

Golden Galaxy casino do not provide any licensing information on their website.

The following countries are restricted from participation with Golden Galaxy casino - USA

Contact Information;

Email : support@goldengalaxy.com
Phone : US +1 (310) 402 2385
UK +44 20 30041240

Restricted Countries

Golden Galaxy does not accept players from the following countries: U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

Golden Galaxy casino publish the House Edge/RTP figures for all of their slots games.

Comp Points

The Golden Galaxy comp point program awards players with 1 comp point for every $10 wagered and for every 100 comp points you earn you can exchange them for $1. Redemption rates improve as you move up the VIP ladder.

Closing Thoughts

A new Playtech property, Golden Galaxy have started in the right way.

Associated Casinos

There are no associated casinos to display.

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