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5.35

Golden Palace Status: Not Recommended

Golden Palace Casino

Overview

Review last updated – June 2017

The namesake of the Golden Palace group, Golden Palace casino have got themselves into trouble on several occasions over their history for using questionable marketing practices and confiscating funds from players. They have changed software platforms multiple times from Playtech to TopGame then on to the ProgressPlay platform and we’ve now been contacted by Engage Entertainment who claim to represent Golden Palace.

Trustworthiness

 - 1 / 10

Golden Palace casino started off as the namesake of the Golden Palace group of casinos, a group that were widely blacklisted at many of the major casino portal for reasons varying from spirit of the bonus confiscations to unresponsiveness to player complaints and even unethical marketing strategies.

The Wizard of Odds blacklisted the entire Golden Palace group of casinos due to their widespread use of 'spirit of the bonus' fund confiscations just after the turn of the century.

Casinomeister has blacklisted this group for their unethical business practices, namely paying to disrupt the Olympics twice, despite being fined by their regulator the first time and paying to have a child named after Golden Palace casino.

Alongside all of the above when we tested customer support at Online Casino Central, asking a question about whether it was better to sign-up to Moneybookers through the Moneybookers website or through the link on the Online Casino Central site this is the response we received;

Dear, [EDIT]

I hope this email finds you well. Sure it's better and more safe too.

If you need any further assistance, contact us back.

Best regards,

[EDIT - CS NAME]

Customer Service

Golden Palace Casino

Toll Free: 00-800-0704-4507

We've asked this question of many casinos and up until this point we've always received the correct answer - it makes no difference to the player whether they sign-up directly or through the link on a casino webpage. It is neither better nor safer for the player. Who it does benefit is the casino, who likely make affiliate income off players signing up through their links. As such this can only be perceived as a bare faced lie designed to benefit the casino.

In early 2014 the Golden Palace group has closed all casinos other than Golden Palace and switched to TopGame software.

In late 2015 Golden Palace switched to the ProgressPlay platform and in late 2016 we were contacted by Engage Entertainment stating that they represented Golden Palace's current ownership and insisting that all mention of the brands historic issues be removed. In the first instance, we only have Engage Entertainment's word for it that new owners are in place, but more importantly, where an operator choose to buy a previously established casino rather than start a new one, they gain the advantage of a established brand name, aged domain with backlinks and the player database associated with the domain. The disadvantage of doing this is that they are subsequently associated with the decisions that the previous owner made. In this instance the new owners chose to buy a casino operator that had a long history of questionable business practices.

Claiming new ownership has long been an attempted Get Out of Jail Free card from owners who want to sidestep their tarnished reputation.

As the issues highlighted in this review are historically accurate, we're not comfortable simply removing reference to them due to a claim on new ownership.

For references see Golden Palace Player Issues

You can see the latest updates to Golden Palace casino's terms and conditions here.

Bonuses

 - 6 / 10
100% up to £200
Max Bonus 200
Min Deposit 10
Max Bet 5/5%
Type Cashable
Wagering 50xb
BONUS CODE: NA CLAIM BONUS
Value to Player for:
£5.32
Bonus Value
low roller
mid
mid roller
mid
high roller
mid
superhigh roller
mid

Payout Speed: 7 days

 - 2 / 10

Golden Palace list their Neteller withdrawal time as up to 3 business days pending period, 1 business day processing time and 1 business day transfer time. This results in a full standard week if your withdrawal is submitted on any day other than a Saturday or Sunday.

Minimum Withdrawal - £20 / €20 / $20 / 200 kr

Maximum Withdrawal - £3,000 / €3,000 / $3,000 / 30 000 kr per week and £6,000 / €6,000 / $6,000 / 60 000 kr per month

Banking Options Available -Credit/Debit cards, Qiwi Wallet, Click2Pay, InstaDebit, eWire, abagood, Neteller, Skrill (MoneyBookers), PaySafeCard, Western Union, UKash, iDeal, Neosurf, AstroPay, Poli, Bank Transfer, Cheque

Software

 - 7 / 10

Golden Palace Casino use Microgaming software for their instant play casino alongside a selection of games from: Net Entertainment, Amaya, NYX Gaming, NextGen Gaming, Thunderkick, Genesis, ELK Studios, Leander Games, IGaming2go, Big Time Gaming, Chance Interactive, Rabcat, 2by2 Gaming, Wagermill and Cryptologic . Check out our Microgaming Software Review.

Game selections are as follows:

Instant

Table Games – 24

Slots – 268

Video Poker – 3

Jackpot - 9

Customer Service

 - 10 / 10

Email Testing Record

  • December 2016 - 13 minutes
  • June 2015 - 1 hour 13 minutes
  • November 2014 - 1 hour 8 minutes
  • June 2014 - No Response
  • December 2013 - 49 minutes
  • June 2013 - 1 hour 2 minutes

Licensing

 - 10 / 10

GoldenPalace hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. GoldenPalace currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Golden Palace casino - Belgium, Belize, British Virgin Islands, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Israel, Italy, Lithuania, Luxembourg, Portugal, Romania, Serbia, Slovenia, Spain, Turkey and the United States of America

Contact Details ;

Email : customersupport@instantgamesupport.com

Affiliate Program - Golden Palace Affiliates.

Restricted Countries

Golden Palace does not accept players from the following countries: American Samoa, Belgium, Belize, British Virgin Islands, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Germany, Greece, Hungary, Israel, Italy, Lithuania, Luxembourg, Portugal, Romania, Serbia, Serbia and Montenegro, Slovenia, Spain, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

Golden Palace casino publish the House Edge/RTP figures for all of their slots games.

Comp Points

Golden Palace don't appear to offer any form of comp point program.

Closing Thoughts

Golden Palace are one of those groups that have historically left most right minded observers shaking their head. Why anyone would want to buy a brand with this history is absolutely beyond us.

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Promotional Terms & Conditions

100% up to £200
Max Bonus 200
Min Deposit 10
Max Bet 5/5%
Type Cashable
Wagering 50xb

This promotion is only available to new players and only once they've made their first deposit.

The Golden Palace Welcome bonus currently consists of a bonus of 100% up to £200.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 50xbonus for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is £5 or 5% of the bonus value, whichever is lower, on any single round of play. If you deposit via Neteller or Skrill the maximum allowed bet is £2 or 2% of the bonus value, whichever is lower, on any single round of play

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

Game Weightings:

  • Baccarat, Roulette, and/or poker table 10%
  • Video Poker, Power Video Poker 5%

 

 

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