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3.55

Golden Spins Status: Closed

Golden Spins Casino

Overview

Review last updated: November 2016

Golden Spins Casino was established in 2015 and runs on Betsoft software whilst also offering some Beast Gaming and Ace Gaming games – their games list is rather narrow. They are sister casino to TopBet and currently they are licensed in Curacao. Their web design uses a palette of red and gold – the background features a tiled pattern comprising casino chips with the card suits on them – it is ombre gold. Their logo utilises the traditional fruit machine reels for the word spins. They have no outstanding complaints at any of the major gambling portals.

Trustworthiness

 - 1 / 10

Golden Spins Casino do not hold a UKGC license and therefore we have not been able to send a reviewer to test them.

Golden Spins Casino have no outstanding issues at any of the major casino complaint portals.

(-2)Golden Spins Casino include a dormancy clause that we find to be of a predatory nature and as such have been listed as Not Recommended. The casino states as item 21 of its Terms and Conditions: "A "Dormant Account" is defined as an Account that has not made a deposit, a withdrawal, or placed a bet/wager for a period of eighteen (18) months. At eighteen months of inactivity, we will provide an email notice to the email address registered to the dormant account, advising that the Account balance will be forfeited thirty (30) days from the notice. If the Account remains dormant following this notice, a second "FINAL" email notice will be forwarded at 545 days, again advising of the pending forfeiture of Account balance. If the Account remains dormant, at 548 days of inactivity, the Account balances are zeroed out." The administration of a small monthly maintenance fee is perfectly acceptable but the confiscation of funds by the casino is in no way acceptable - instead balances should be transferred to the regulator for holding or donated to a clearly appointed charity.

Golden Spins restricts the payouts of Progressive Jackpot winnings.

During our November 2016 re-review it came to light that Topbet - the sister property to Golden Spins - appear to have been experiencing sever payment issues and charged withdrawal fees they are not entitled to. This has resulted in this group being Rogued at Casinomeister.

For references see Orient Power Holding Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 5 / 10
100% up to $500
Max Bonus 500
Min Deposit 20
Max Bet NA
Type Cashable
Wagering 25x(d+b)
BONUS CODE: NA CLAIM BONUS
Value to Player for:
$5.24
Bonus Value
low roller
mid
mid roller
mid
high roller
mid
superhigh roller
high

Payout Speed: 5 days

 - 5 / 10

Golden Spins Casino state on their website that withdrawals can take 5-10 days.

Maximum Withdrawal - $2,500 per week.

Minimum Withdrawal - None given

Only one free withdrawal. The fee for each additional payout is $40.

Banking options available - Credit/Debit cards, Quick Cash Bank Transfer.

Software

 - 3 / 10

Golden Spins Casino use BetSoft software for their instant play casino and also some Beast Gaming and Ace Gaming games. Check out our BetSoft Software Review.

Game selections are as follows:

Instant

Table Games – 16

Slots – 60

Video Poker – 4

Jackpot – 10

Customer Service

 - 10 / 10

Email Testing Record

  • December 2016 - 1 hour 29 minutes
  • November 2016 - No Reply
  • November 2015 - 1 hour 43 minutes.

Licensing

 - 2 / 10

GoldenSpins casino hold the following gambling licenses :

  • Curacao eGaming - We are unsure which Master License holder GoldenSpins use and as such we cannot comment on how responsive they'd be to player complaints. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Golden Spins Casino – UK

Contact Information:

Email : support@goldenspins.eu
Phone : 1-855-508-3424
Fax : 1-877-517-2311

Affiliate Program - TB Affiliates.

Restricted Countries

Golden Spins does not accept players from the following countries: American Samoa, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Slots RTP

Golden Spins Casino do not appear to publish the RTPs for any of their games.

Comp Points

Golden Spins Casino do offer a comp points system and points are accrued at a rate of 6 points per $1. Unfortunately redemption rates cannot be assessed without logging and and so we cannot compare this system to others in the online casino market.

Closing Thoughts

Golden Spins Casino is Not Recommended at ThePOGG. The Terms and Conditions state that in signing up players agree to read the Terms and Conditions for changes once a month but ideally they should alert customers to changes through their mailing list as other operators do. Players should be aware of the dormancy clause detailed in the body of this review too.

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Promotional Terms & Conditions

100% up to $500
Max Bonus 500
Min Deposit 20
Max Bet NA
Type Cashable
Wagering 25x(d+b)

This promotion is only available to new players and only once they've made their first deposit.

The Golden Spins Welcome bonus currently consists of a bonus of 100% up to $500.

The minimum deposit that will trigger the bonus is $20.

This bonus has a wagering requirement of 25x(deposit+bonus) for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

There is no maximum bet term.

There is no maximum win on the deposit bonus.

The bonus is cashable.

Game Weightings:

  • Video Slots, Jackpot Slots, Keno 100%
  • 3D Slots 83.33%
  • Blackjack, Blackjack VIP, Sidebet Blackjack, Sidebet Blackjack VIP, American Roulette, European Roulette, Craps, Baccarat, Mini Baccarat, Triple Ride, Pai Gow Poker, Lucky 8’s Pai Gow Poker, Multi-Hand Video Poker 31.25%
  • All other games 62.50%

 

 

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