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– Non-cooperative with the management of player complaints.

– Long delays on payment of withdrawals.

– Email support takes longer than average to respond.

– Not subject to the strongest regulations.

– Low value registration incentives.


Gorilla Casino Review

Review last updated - May 2016

OVERVIEW | 1.82/10


Gorilla Casino is regulated in Curacao and appear on the same license as: 007Slots Casino, 770Red Casino, MisterWinner Casino and 7Kasino.  The casino offers a range of games by software providers: Realtime Gaming, Parlay Games, and OpenBet Software.  The site design features a palette of: black, silver and gold. The logo incorporates a gorilla's head as the 'o' in 'Gorilla' and a shimmer effect moves along the logo intermittently. The character of the Gorilla appears frequently across the site and he appears in the background of the homepage in the first instance in evening dress clutching some playing cards. As with other venues on this license this site is not one of the most easy to navigate.

TRUSTWORTHINESS | 1/10


Since Gorilla Casino do not hold a UKGC license we cannot send a reviewer to test its site.

(-1)Dormancy Clause unacceptable. Gorilla Casino deem accounts dormant after only 3 months of inactivity and they do not make it clear what happens to funds held in accounts after this period - or indeed whether or not they will make reasonable attempts to contact players prior to this situation arising.

The 7Kasino group refuse to engage with player complaints logged at this and other portals. Gorilla is a member of this group.

(-1)Vague or Awkward Terms and Conditions - Gorilla Casino Casino refer to a 'Help' section in their Terms and Conditions that actually does not appear on their site despite much searching.

For references see 7Kasino Group Player Issues

BONUSES | 1 / 10


Deposit Method Restrictions:
Country/Regional Restrictions:

Payout Speed: 7 days | 3 / 10


Gorilla Casino state that withdrawals are processed once a week on a Thursday.>

Minimum withdrawal - £50.

Maximum withdrawal - None given.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Paysafecard, Entropay and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 2 / 10


Gorilla Casino use Parlay Games software for their instant play casino alongside games from Realtime Gaming and OpenBet Software.

Game selections are as follows:

Instant

Table Games – 3

Slots – 52

Video Poker – 13

Customer Service | 0 / 10


Email Testing Record

  • December 2016 - No reply
  • June 2015 - No response

Licensing | 6 / 10


Gorilla Casino hold the following gambling licenses :

  • Curacao eGaming - Gorilla casino are licensed by eMoore, the Curacao eGaming Master License holder that is responsive and cooperative in the management of player complaints. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Gorilla Casino: United kingdom, United States and its territories.

Contact Information:

Email : [email protected]
Email : [email protected]
Email : [email protected]

Affiliate Program - Gorilla Partners.

Restricted Countries


Players from United States NOT accepted.

Gorilla does not accept players from the following countries: United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact


Slots RTP


Gorilla Casino do not give the RTPs for any of their slots games.

Comp Points


Gorilla Casino do offer a comp points system and points are accrued at a rate of 45 points to a £1 bet for slots - other games vary - but unfortunately they do not give redemption rates and therefore we cannot calculate its value against other systems on the market.

Closing Thoughts


Gorilla Casino are Not Recommended at ThePOGG as a result of 7Kasino - a casino on the same license as them - being unwilling to discuss player complaints logged at this portal. Players should note that the minimum withdrawal at this venue is relatively high compared with others at £50. Unfortunately this operator does not provide wagering requirements for its Welcome Bonus package so it is impossible for us to determine its true worth to players. Be aware that accounts are deemed dormant after only 3 months of inactivity and the Terms and Conditions are by no means clear in regard to what happens to funds held in such accounts beyond this period of time. Similarly this operator do not make it explicit that they will make reasonable efforts to contact players before declaring an inactive account dormant and for safety we would suggest taking it for granted that they will not.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

There are no associated casinos to display.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

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