MENU
Forum

Get up to 19

exclusive bonuses

What's so special about

our bonus reviews?


  • only recommended casinos
  • full wagering requirements
  • terms & conditions analysis
  • bonus value calculation
We respect your privacy and won't share your email address.
[X] Close this form and return to site
1.45

Grand Eagle Status: Not Recommended

Grand Eagle Casino

Overview

Review last updated – June 2017

A member of the Genesys Club group of casinos, Grand Eagle are now owned by the same group that owns the GrandPrive group.

Trustworthiness

 - 1 / 10

The Grand Eagle are part of the Genesys Technologies NV group that now also owns the Grand Prive Group. There are indications that these groups shared ownership long before they publicly stated this and at the point where we questioned a rep from the Genesys group regarding term changes that were mirrored across both groups it was implied that if we published this information they would be likely to pursue legal action against this site.

The Grand Prive group have been a contentious issue amongst the gambling community for a long time now. They started out with Microgaming software and there were accusations of unethical marketing practices intended to ensure they paid their affiliate business partners less than they were due even back then. When Microgaming pulled out of the US market, the Grand Prive group jumped ship over night to BetOnSoft and changed their regulator at the same time.

When they shifted software platforms/regulators, firstly they don't seem to have given any notice to the groups they were working with and more significantly, when they moved away from Microgaming they dropped the Microgaming affiliate platform that they had been using while leaving their casinos open and left all of their affiliate partners with no recourse for the substantial lost earnings that resulted. For this reason they are Rogued at Affiliate Guard Dog.

Further down the line Grand Prive restarted their affiliate program and have tried to cast the blame for their actions on Microgaming. They seem to have offered to make right affiliate losses, but only partly, compensating a percentage of every $ earned rather than the full amount.

The Grand Prive group have also been unresponsive to player complaints at other portals.

For references see Grand Prive/Genesys Group Player/Affiliate Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to Grand Eagle casino's terms and conditions here.

Bonuses

 - 7 / 10
100% up to €300
Max Bonus 300
Min Deposit 20
Max Bet 8/0.50
Type Cashable
Wagering 40xb
BONUS CODE: FLYHIGH CLAIM BONUS
Value to Player for:
€9.74
Bonus Value
low roller
high
mid roller
mid
high roller
mid
superhigh roller
high

Payout Speed: 2 weeks+

 - 0 / 10

As we could not test the withdrawal time at The Mandarine Palace and they are US facing we will assume it to be 2 weeks+

Minimum withdrawal - $100

Maximum withdrawal –varies between £1500-£5000 depending on VIP level

Banking Options Available - Credit/Debit cards, Neteller (?), Skrill (MoneyBookers), EcoCard, UKash and PaySafeCard

Software

 - 3 / 10

Grand Eagle casino use BetOnSoft software for their download casino. Check out our BetOnSoft Software Review.

Game selection is as follows;

Download

Instant

Table Games – 17

Table Games – 10

Slots – 61

Slots – 61

Video Poker – 34

Video Poker – 30

Customer Service

 - 0 / 10

Our reviewer report positive experiences with The Mandarin Palace casino customer services in so far as they responded quickly and were polite and friendly.

Email Testing Record

  • December 2016 - 3 hours 9 minutes
  • November 2014 - No Response
  • June 2014 - 2 days 9 hours 26 minutes
  • December 2013 - 8 hour 2 minutes
  • June 2013 - No Response
  • January 2013
    • 1st email - 1h 37min

Licensing

 - 2 / 10

GrandEagle hold the following gambling licenses :

  • Curacao eGaming - GrandEagle casino are licensed in Curacao but we are unsure which Master License holder is responsible for them. As such we cannot comment on how effective contacting their regulator would be in case of a complaint. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Grand Eagle casino; Australia, Bangladesh, Finland, France, South Africa, Spain, Sweden, United Kingdom, Brazil, Croatia, Hungry, Ireland, Japan, Mexico, Poland, Romania, Russia

Contact Details;

Email : support@grandeaglecasino.com
cashin@grandeaglecasino.com
loyalty@grandeaglecasino.com
complaints@grandeaglecasino.com
rejections@grandeaglecasino.com
Phone : 888 655 4505 (USA)
888 655 4535 (Canada)
800 789 569 (Italy)
080 018 44904 (Germany)
080 003 21976 (UK)
900 937 895 (Spain)
Fax : 888 655 4515 (USA)
888 655 4543 (Canada)
800 789 570 (Italy)
080 018 02137 (Germany)
080 003 21973 (UK)
900 937 894 (Spain)

Affiliate Program - Genesys Affiliates

Restricted Countries

Grand Eagle does not accept players from the following countries: Australia, Brazil, Croatia, Finland, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Hungary, Ireland, Japan, Mexico, Poland, Romania, Russia, South Africa, Spain, Sweden, United Kingdom.

Slots RTP

Grand Eagle casino do not publish the RTP/house edge figures for any of their slots games.

Comp Points

Grand Eagle casino do not appear to offer any form of comp point program.

Closing Thoughts

Between the questionable history of the properties owned by this group and their non-responsive approach to player complaints there's simply no way we'd recommend players use this casino.

Not for you?

Check out the very best!
Deposit Guarantee Casinos

Not for you?

Check out the very best!
Deposit Guarantee Casinos

Promotional Terms & Conditions

100% up to €300
Max Bonus 300
Min Deposit 20
Max Bet 8/0.50
Type Cashable
Wagering 40xb

This promotion is only available to new players and only once they've made their first deposit.

The Grand Eagle Welcome bonus currently consists of a bonus of 100% up to €300.

The minimum deposit that will trigger the bonus is €20.

This bonus has a wagering requirement of 40xbonus for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is €8 on any single round of play and €0.50 on any single payline.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

The minimum withdrawal allowed with this bonus is €100

Game Weightings:

  • Slots 100%
  • Roulette 50%
  • Three Card Poker 50%
  • Baccarat 25%
  • Video Poker 10%
  • Blackjack 5%
  • Keno 100%

 

 

close window