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4.05

Grand Online Status: Closed

Grand Online Casino

Overview

Review last updated – December 2013

Grand Online casino closed in early 2014.

Grand Online are part of a very old group of casinos (in terms of the online casino industry) – the Golden Palace group. This group has fallen out of favour with many of the most prominent casino portals due to a variety of questionable practices.

Trustworthiness

 - 0 / 10

Golden Palace casino are the namesake of the Golden Palace group of casinos, a group that have been blacklisted at many of the major casino portal for reasons varying from spirit of the bonus confiscations to unresponsiveness to player complaints and even unethical marketing strategies.

The Wizard of Odds has blacklisted the entire Golden Palace group of casinos due to their widespread use of 'spirit of the bonus' fund confiscations just after the turn of the century.

Casinomeister has blacklisted this group for their unethical business practices, namely paying to disrupt the Olympics twice, despite being fined by their regulator the first time and paying to have a child named after Golden Palace casino.

Ask Gamblers have blacklisted this group due to their none responsive nature when it comes to dealing with player complaints.

Alongside all of the above when we tested customer support at Online Casino Central, asking a question about whether it was better to sign-up to Moneybookers through the Moneybookers website or through the link on the Online Casino Central site this is the response we received;

Dear, [EDIT]

I hope this email finds you well. Sure it's better and more safe too.

If you need any further assistance, contact us back.

Best regards,

[EDIT - CS NAME]

Customer Service

Golden Palace Casino

Toll Free: 00-800-0704-4507

We've asked this question of many casinos and up until this point we've always received the correct answer - it makes no difference to the player whether they sign-up directly or through the link on a casino webpage. It is neither better nor safer for the player. Who it does benefit is the casino, who likely make affiliate income off players signing up through their links. As such this can only be perceived as a bare faced lie designed to benefit the casino.

In early 2014 the Golden Palace group has closed all casinos other than Golden Palace and switched to TopGame software. This effort to consolidate their resources while switching from one of the top of the market software providers to a low tier provider suggests that this group may be in trouble.

You can see the latest updates to Grand Online casino's terms and conditions here.

Bonuses

 - 8 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

30% cashback on losses up to £300.

Cash on losses- this offer only applies to your first deposit and will be paid only if your balance reached 0. Any cashback carries no wagering requirement.

Wagering Requirements;

  • Slots - 0xbonus
  • Blackjack - 0xbonus
  • Roulette - 0xbonus
  • Baccarat - 0xbonus
  • Video Poker - 0xbonus
  • Table Poker - 0xbonus

Adjustments to ratings;



Game Weightings (already account for in Wagering Requirements)

Notes

Payout Speed: 6 days

 - 4 / 10

Our reviews do not hold accounts with this group. Grand Online casino list their withdrawal time as up to 5 business days pending period and 1 day processing.

Minimum Withdrawal - $50

Maximum Withdrawal - $2500/week

Banking Options Available -Credit/Debit cards, Qiwi Wallet, Click2Pay, InstaDebit, eWire, abagood, Neteller, Skrill (MoneyBookers), PaySafeCard, Western Union, UKash, iDeal, Neosurf, AstroPay, Poli, Bank Transfer, Cheque

CLICK HERE TO JOIN NETELLER

Software

 - 10 / 10

Grand Online use Playtech software for their download casino. Check out our Playtech Software Review.

Game selections are as follows;

Download

Table Games – 37

Slots – 125

Video Poker – 15

Live – 6

Jackpot - 52

Customer Service

 - 0 / 10

Email Testing Record

  • December 2013 - No Response
  • July 2013 - 1h 56 minutes

Licensing

 - 3 / 10

GrandOnline hold the following gambling licenses :

  • Curacao eGaming - GrandOnline are licensed by Cyberluck, the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Grand Online casino - Turkey, Canada, Israel, Cyprus, Estonia, Bulgaria, Curacao, Panama, Philippines, Spain, France and its territories, and The United States of America and its territories

Contact Details ;

Email : feedback@casinobellini.com
vipcluben@casinobellini.com
marketing@casinobellini.com
search@casinobellini.com
Phone : +1-866-291-8618 (Canada)
44-203-004-2336 (UK)
+632-756-7946 (International)
Fax : 1-866-515-4336 (Canada)
44-203-004-2336 (UK)
+63-2756-7952 (International)
Address : Casino Bellini
P.O Box 1338
Makati Central Post Office 1253
Makati City
Philippines

Affiliate Program - Golden Palace Affiliates.

Restricted Countries

Grand Online does not accept players from the following countries: Bulgaria, Canada, Cyprus, Estonia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Israel, Panama, Philippines, Spain, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

Grand Online casino publish the House Edge/RTP figures for all of their slots games.

Comp Points

Grand Online offer the standard Playtech comp point program wherein you receive one comp point for every £10 wagered and 100 comp points can be converted into £1.

Closing Thoughts

With all the stunts this group have pulled over the years, it's very difficult to find anything positive to say about Grand Online casino. The one mark in the positive column come in the form of a complaint that they did work with us to resolve.

Associated By Company

There are no associated casinos to display.

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