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blacklisted casino thepogg

This casino is blacklisted!

This operator has been Blacklisted by ThePOGG.com due to highly problematic business activities. We consider all Blacklisted operators to be extremely high risk to players and strongly encourage players never to consider handing money to a Blacklisted operator.

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– Fast response to email support request.

–

– Non-cooperative with the management of player complaints.

– Long delays on payment of withdrawals.

– Not subject to the strongest regulations.

– Low value registration incentives.

Grand Reef Casino Review

Review last updated - July 2017

OVERVIEW | 3.92/10

Grand Reef casino was opened in 2011 and is part of the Rand Logic group. Rand Logic also purchased African Palace and Indio casino around the same time and have completely changed their management.

TRUSTWORTHINESS | 0/10

Only one of the 6 reviewers who work for ThePOGG.com on a regular basis hold an account with Grand Reef casino. They report positive experiences with Grand Reef casino.

Under the previous owners, in the mid 2000s there was a rash of issues involving Indio and African Palace slow paying customers, seizure of funds using vague ‘spirit of the bonus’ terms and various other unethical practices to stall payment and bully players into keeping quiet. Alongside this a very concerning documentary regarding the legal status of African Palace’s operations in South Africa was aired on South African television in 2010.

These issue seem to have been resolved since Commission 356 took over this group and African Palace and subsequently withdrawn from the South African market.

The Commission 365 started to display player payment issues in the later half of 2013 and when complaints started coming in refused to discuss the problems with us. These issues are serious enough that we would recommend players not engage with this group.

Since 2013 the payment issues displayed by this group have been consistent, with any four figure or more balance requiring a staggered payment plan that is put in place without any consultation with the player. Beyond this they have started sending payments less than the agreed instalment, blaming the discrepancies on bank transaction fees. This has been comprehensively demonstrated as untrue via communication with the involved banks. This dishonest behaviour has seen this group moved to our Blacklist.

For references see Commission 365 Group Player Issues

You can see the latest updates to Grand Reef casino's terms and conditions here.

BONUSES | 1 / 10

150% up to $750
Max Bonus 750
Min Deposit 25
Max Bet NA
Type Sticky
Wagering 40x(d+b)
Deposit Method Restrictions:
Country/Regional Restrictions:
Full Grand Reef bonus review

Terms and Conditions

The Grand Reef Welcome bonus currently consists of a bonus of 150% up to $750.

The minimum deposit that will trigger the bonus is $25.

This bonus has a wagering requirement of 40x(deposit+bonus) for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

There is no maximum bet term.

The maximum allowed win when playing with this bonus is $100.

This bonus is sticky which means that it can never be withdrawn. Once you have completed the wagering requirement the bonus will be removed from your account at the time of your first withdrawal.

Game Weightings:

  • Slots 100%

  • Table Poker, Roulette 25%

  • Blackjack, Craps, Baccarat, Casino War, Sicbo 5%

  • Progressive Games, Red Dog and all Video Pokers 0%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.


BONUS: 150% up to $750
T&CS APPLY
Try another casino
Value to Player for:
$-32.58
Bonus Value
low roller
low
mid roller
low
high roller
low
superhigh roller
low

Payout Speed: 4 days | 5 / 10

Using Neteller our reviewer reports withdrawals paid within 3 days.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), ClickandBuy, EcoCard, Poli, UKash, Click2Pay, and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 10 / 10

Grand Reef use Playtech software for both their download casino. Check out our Playtech Software Review.

Game selections are as follows;

Download

Table Games – 29

Slots – 107

Video Poker – 15

Live - 5

Jackpot - 47

Customer Service | 10 / 10

Our reviewer reports positive experiences with Grand Reef customer services.

Email Testing Record

  • December 2016 - 2 hours 43 minutes
  • June 2015 - 19 Minutes
  • November 2014 - 14 hours 8 minutes
  • June 2014 - No Response
  • December 2013 - 2 hours 51 minutes
  • June 2013 - 5 hours 51 minutes
  • January 2013 - 1st email - 3 hour 50 minutes

Licensing | 6 / 10

GrandReef hold the following gambling licenses :

  • Kahnawake Gaming Commission - The KGC is a lesser used license certificate, but this regulator has been cooperative in the management of player complaints and we are aware of a significant number of instances where players have received favourable outcomes via this licensor. You can find further information regarding this regulator's complaint policies here.
  • Curacao eGaming - GrandReef casino are licensed in Curacao but we are unsure which Master License holder they use. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Grand Reef casino – American Samoa, Belgium, Bulgaria, Cyprus, Czech Republic, Estonia, Guam, Israel, Japan, Macau, Northern Mariana Islands, Philippines, Puerto Rico, US Virgin Islands, US Minor Outlying Islands, USA, United Kingdom

Contact Information;

Email : [email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
Phone : +44 203 139 9035 (International)
1 800 824 591 (Australia)
1 855 582 4591 (Canada)
0800 446 155 (New Zealand)
0808 238 7535 (UK)
Fax : +44 207 806 8162 (International)
+61 28 569 1829 (Australia)
+64 99 261 867 (New Zealand)
+44 207 806 8162 (UK)
Affiliate Program - Commission365.

Restricted Countries

Players from United States NOT accepted.

Grand Reef does not accept players from the following countries: American Samoa, Oceania, Belgium, Bulgaria, Cyprus, Czech Republic, Estonia, Guam, Israel, Japan, Macao, Northern Mariana Islands, Philippines, Puerto Rico, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact

Slots RTP

Grand Reef casino publish the House Edge/RTP figures for all of their slots games.

Comp Points

Grand Reef offer the standard Playtech comp point program with the redemption rates improving as you move up the VIP ladder.

Closing Thoughts

Grand Reef are part of a group that no player should feel safe depositing money with. They have substantial payment problems and have resorted to dishonesty to reduce the amount paid out.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

There are no associated casinos to display.

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

African Palace
African Palace rating
4.06 / 10
Indio
Indio rating
4.06 / 10

COMPLAINTS

Grand Reef
Found for the player

Grand Reef - Withdrawal

Read Complaint

January 30, 2020 2 comments

Grand Reef
Found for the player

Grand Reef - closed account

Read Complaint

December 28, 2019 3 comments

Grand Reef
Found for the player

Grand Reef - Delayed payment

Read Complaint

February 16, 2018 2 comments

Grand Reef
Found for the player

Grand Reef - casino progressibe jackpot win stalled payment

Read Complaint

January 29, 2018 7 comments

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