Grand Reef Casino

Only one of the 6 reviewers who work for ThePOGG.com on a regular basis hold an account with Grand Reef casino. They report positive experiences with Grand Reef casino.

Under the previous owners, in the mid 2000s there was a rash of issues involving Indio and African Palace slow paying customers, seizure of funds using vague ‘spirit of the bonus’ terms and various other unethical practices to stall payment and bully players into keeping quiet. Alongside this a very concerning documentary regarding the legal status of African Palace’s operations in South Africa was aired on South African television in 2010.

These issue seem to have been resolved since Commission 356 took over this group and African Palace and subsequently withdrawn from the South African market.

The Commission 365 started to display player payment issues in the later half of 2013 and when complaints started coming in refused to discuss the problems with us. These issues are serious enough that we would recommend players not engage with this group.

Since 2013 the payment issues displayed by this group have been consistent, with any four figure or more balance requiring a staggered payment plan that is put in place without any consultation with the player. Beyond this they have started sending payments less than the agreed instalment, blaming the discrepancies on bank transaction fees. This has been comprehensively demonstrated as untrue via communication with the involved banks. This dishonest behaviour has seen this group moved to our Blacklist.

For references see Commission 365 Group Player Issues

You can see the latest updates to Grand Reef casino's terms and conditions here.

Using Neteller our reviewer reports withdrawals paid within 3 days.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), ClickandBuy, EcoCard, Poli, UKash, Click2Pay, and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Grand Reef use Playtech software for both their download casino. Check out our Playtech Software Review.

Game selections are as follows;

Our reviewer reports positive experiences with Grand Reef customer services.

Email Testing Record

• December 2016 - 2 hours 43 minutes
• June 2015 - 19 Minutes
• November 2014 - 14 hours 8 minutes
• June 2014 - No Response
• December 2013 - 2 hours 51 minutes
• June 2013 - 5 hours 51 minutes
• January 2013 - 1st email - 3 hour 50 minutes

GrandReef hold the following gambling licenses :

• Kahnawake Gaming Commission - The KGC is a lesser used license certificate, but this regulator has been cooperative in the management of player complaints and we are aware of a significant number of instances where players have received favourable outcomes via this licensor. You can find further information regarding this regulator's complaint policies here.
• Curacao eGaming - GrandReef casino are licensed in Curacao but we are unsure which Master License holder they use. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Grand Reef casino – American Samoa, Belgium, Bulgaria, Cyprus, Czech Republic, Estonia, Guam, Israel, Japan, Macau, Northern Mariana Islands, Philippines, Puerto Rico, US Virgin Islands, US Minor Outlying Islands, USA, United Kingdom

Contact Information;

Players from United Kingdom NOT accepted.

Grand Reef does not accept players from the following countries: Afghanistan, Asia, Albania, Armenia, Azerbaijan, Bahrain, Bangladesh, Belarus, Bhutan, Bosnia and Herzegovina, Bulgaria, Cayman Islands, China, Costa Rica, Croatia, Czech Republic, Estonia, France, French Guiana, French Polynesia, French Southern Territories, Hungary, Indonesia, Iran, Iraq, Israel, Japan, Kazakhstan, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lithuania, Macedonia, Moldova, Montenegro, Netherlands Antilles, Pakistan, Poland, Qatar, Romania, Russian Federation, Saudi Arabia, Serbia, Singapore, Singapore, Slovakia, Slovenia, Slovenia, South Africa, Spain, Syrian Arab Republic, Tajikistan, Turkmenistan, Ukraine, United States, United States, United States Minor Outlying Islands, Uzbekistan, Virgin Islands, U.S., Virgin Islands, U.S..

Grand Reef casino publish the House Edge/RTP figures for all of their slots games.

Grand Reef offer the standard Playtech comp point program with the redemption rates improving as you move up the VIP ladder.

Grand Reef are part of a group that no player should feel safe depositing money with. They have substantial payment problems and have resorted to dishonesty to reduce the amount paid out.

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