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4.55

Grand Rio Status: Closed

Grand Rio Casino

Overview

Review last updated – May 2016.

Grand Rio Casino is owned by Rio Investements L.P. and is licensed by Curacao Egaming. They provide a range of games from Microgaming, NetEntertainment and Evolution Gaming. Their site features a computer generated sunburst over a picture of a real tropical island background . They currently have no complaints logged at any of the major gambling portals.

Trustworthiness

 - 7 / 10

Grand Rio Casino have a good reputation within the gambling community and we found no outstanding issues at any of the major casino complaint portals.

Assuming that their are no issues in future Grand Rio's trustworthiness rating will increase by 1 point every six months to a maximum of 8.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 4 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus:

200% up to €300.

Cashable - this bonus can be withdrawn once the associated wagering has been completed.

Wagering Requirements:

  • Slots - 45xbonus
  • Blackjack - 900xbonus
  • Table - 900xbonus
  • Video Poker - 900xbonus

Adjustments to ratings:

    (+1)Extra Bonus - 150% up to?

    (-1)Games Restrictions - Roulette and Live games cannot be played with a bonus.

    Game Weightings (already account for in Wagering Requirements)



Payout Speed: 24 hours

 - 10 / 10

Grand Rio Casino state on their website that it takes 24 hours for withdrawals.

Maximum Withdrawal - €400 in 24 hours; €2000 per week; €4500 per month.

Maximum Withdrawal for Rio Club Members - €2000 in 24 hours; €8000 per week; €20000 per month.

Minimum Withdrawal - None given.

Banking options available - Credit/Debit cards, Neteller, Paysafecard, Skrill (Moneybookers), Airpay, Moneta RU and bank transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 7 / 10

Grand Rio Casino use Microgaming software for their instant play casino games and they also offer a selection of Net Entertainment and Evolution Gaming games. Check out our Microgaming Software Review.

Game selections are as follows:

Instant

Table Games – 100

Slots – 402

Jackpot – 20

Live – 4

Video Poker – 20

Customer Service

 - 0 / 10

Email Testing Record

  • September 2015 - no response.

Licensing

 - 2 / 10

GrandRio hold the following gambling licenses :

  • Curacao eGaming - GrandRio casino are licensed in Curacao by the CMS Trust Master Licensor. We have no experience managing complaints through this body and as such we cannot comment on how effective contacting their regulator would be in case of a complaint. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Grand Rio Casino: United Kingdom, USA and its Territories

Contact Information:

Email : support@grandrio.com
Email : payments@grandrio.com
Address : Rio Investments L.P.
5 St. Vincent Street
Edinburgh
EH3 65W
Live Chat : 24/7 live chat support on the casino website.
Skype: grandrio_support

Restricted Countries

Grand Rio does not accept players from the following countries: U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Slots RTP

Grand Rio Casino do not publish the RTPs for any of their slots games.

Comp Points

Grand Rio do not offer a comp points system for all players but they do have Rio Club which is membership by invitation only.

Closing Thoughts

Grand Rio Casino appear to have made a positive start to their online casino career. Their web design could do with some improvement as our reviewer found elements of it difficult to navigate - for example - there is no clear section for their Bonus Terms and Conditions - it is buried in the General Terms and Conditions and users automatically look for a separate section for information such as this. A slight concern arises over the clause which states that for up-to-date bonus wagering and terms customers should contact Customer Support. The team running the site should be ensuring that their wagering and terms for bonuses is always accurate and up-to-date to avoid future player complaints. Further to this it appears that the information on the site is a translation since many of the sentences contain awkward and difficult to engage with phrasing which can make the Terms and Conditions harder to interpret. Finally there is a very irritating large pop-up that appears over anything players happen to be reading sporadically. There is really no need for this - players cannot click through on anything on it anyway so our reviewer could not figure out any good reason for it to be there and said it would actually discourage them from signing up to this casino. Finally - be aware that the Video Poker games at this casino are lumped in beside the slots games and that for bonuses they do have a very different wagering weighting (5%) and this may catch some players out.

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