Happy Hugo: Blacklisted
Happy Hugo has been Blacklisted due to unethical business practices.
Happy Hugo Casino
Players from United Kingdom cannot play at Happy Hugo casino.
Review last updated - February 2018
Happy Hugo Casino are a brand licensed in Curacao and owned and operated by Danguad Ltd. Happy Hugo Casino appear to have links to several other operators including: Casino Adrenaline, Vegas Berry, Sugar Casino, Jackpot Knights, Royal Blood Club, Stakes, Casinovo and Azur Casino . They provide a middle-sized range of games - in the region of 500 - across categories including: jackpots, table and slot games - from: Betsoft, Net Entertainment, GameArt, iSoftBet, 1x2 Gaming, Oryx, Hollywood TV and Intervision. Happy Hugo Casino use a basic website design with a space theme united by their chosen color palette of: orange, mid-blue and white. Their logo is their name in blue lettering bordered in white with a smiling orange robot's head peering from between the two words - presumably this is their rendering of the eponymous Happy Hugo. Happy Hugo Casino have no unresolved complaints outstanding at the major online gambling portals.
Happy Hugo are part of a network that have engaged in retroactively changing their terms and conditions to restrict a game after two players had significant wins that they did not want to pay. One of the players in question presented evidence to demonstrate that the term had not been in place at the time they played. In response to this evidence the operator looked to discredit, suggesting that it was not reliable. However, we then checked our own ChangeDetection.com report and found that not only had the player been correct when they asserted that the term had not been in place at the time they played but that the terms document had been updated at the time the change was made to contain a 'Last Updated' date that was significantly before the date of change (the update was made on the 27th of November but the terms document was changed to state that the last update occurred on the 1st of September).
Jackpot Knights - another operator on the Danguad Limited license - have refused to pay a player based on what they claim in a violation of their maximum bet rule. However upon examination there was on betting combination on the game in question that could have resulted in that bet size. When we challenged the operator about this they claimed that the player used the double feature and that's how the bet size was listed at the value it was. The problem with this explanation is that the game in question does not have a double feature. When asked about this the operator became non-responsive.
An employee of an operator on the Danguad Limited license has posted an abusive message on our Facebook page.
An operator in this group has been found accepting deposits and wagers from a country that they cannot issue payment to - effectively free rolling players by allowing player from that country to lose without the possibility of ever winning.
We consider this group to be fundamentally dishonest in their practices and would strongly advise all players to choose an alternative casino to play with.
(-1) Progressive Jackpot Monthly Withdrawal Cap - Terms and Conditions state that winnings of €10,000 or greater will be divided into monthly withdrawals of €5,000 and there is no mention of progressive jackpots being excluded from this - other casinos operated by Danguad have confirmed that their withdrawal limits also apply to progressives and so logically it would appear that the same rule is being applied at Happy Hugo - since it is the software provider and not the casino that provides the winnings for Progressive Jackpots ThePOGG can see no legitimate reasons for implementing this policy - remember some Progressive Jackpots can pay out hundreds of thousands.
For references see Danguad Group Player Issues
Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.
200% up to €200
Terms and Conditions
The Happy Hugo Welcome bonus currently consists of a bonus of 200% up to €200.
The minimum deposit that will trigger the bonus is €20.
This bonus does not carry any wagering requirement. As such we will assume a target of 5x(deposit+bonus) before the player withdraws.
The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.
The maximum allowed bet is €10 on any single round of play.
There is no maximum win on the deposit bonus.
This bonus is Sticky - this means that it can never be withdrawn and will be removed from your account at the point of your first withdrawal.
Players depositing via Neteller or Skrill are not eligible to receive this bonus.
BONUS CODE: NACLAIM BONUS
Payout Speed: 24 hours
Happy Hugo Casino Support stated, when asked, that withdrawals are processed within 24 hours.
Maximum Withdrawal - €10,000 per week.
Minimum Withdrawal - €80.
Banking options available - there does not appear to be a conclusive list of withdrawal methods on site but from reading ThePOGG can determine that cred/deb cards, bank transfers, Neteller and Skrill(Moneybookers) are definitely available.
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.CLICK HERE TO JOIN NETELLER
Happy Hugo Casino use Net Entertainment software for their instant play casino alongside: Betsoft, GameArt, iSoftBet, Pragmatic Play, Oryx, 1x2 Gaming, Intervision and Hollywood TV games. Net Entertainment are one of the better instant play casino softwares on the market at the moment and have been producing some of the most interesting and innovative slots games available in the last year. Check out our Net Entertainment Software Review.
Game selections are as follows:
Table Games – 85
Slots – 305
Video Poker – 50
Jackpots - 39
Live - 39
Happy Hugo Casino hold the following gambling licenses :
- Curacao eGaming - Stakes Casino are licensed by Curacao eGaming the Master License holder. You can find further information regarding this regulator's complaint policies here.
Players from United Kingdom NOT accepted.
Happy Hugo does not accept players from the following countries: Australia, South Africa, United Kingdom, United States, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Virgin Islands, U.S..
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Happy Hugo are operating on a network that have have had significant issues in the past and have been repeatedly found changing terms and conditions after players win to justify non-payment. This is a very high risk group for players to engage with.
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