Get up to 18

exclusive bonuses

What's so special about

our bonus reviews?

  • only recommended casinos
  • full wagering requirements
  • terms & conditions analysis
  • bonus value calculation
We respect your privacy and won't share your email address.
[X] Close this form and return to site

Happy Hugo Status: Blacklisted

Affiliate Program:
Happy Affiliates

Happy Hugo Casino


Review last updated – February 2018

Happy Hugo Casino are a brand licensed in Curacao and owned and operated by Danguad Ltd. Happy Hugo Casino appear to have links to several other operators including: Casino Adrenaline, Vegas Berry, Sugar Casino, Jackpot Knights, Royal Blood Club, Stakes, Casinovo and Azur Casino . They provide a middle-sized range of games – in the region of 500 – across categories including: jackpots, table and slot games – from: Betsoft, Net Entertainment, GameArt, iSoftBet, 1×2 Gaming, Oryx, Hollywood TV and  Intervision.   Happy Hugo Casino use a basic website design with a space theme united by their chosen color palette of: orange, mid-blue and white.  Their logo is their name in blue lettering bordered in white with a smiling orange robot’s head peering from between the two words – presumably this is their rendering of the eponymous Happy Hugo. Happy Hugo Casino have no unresolved complaints outstanding at the major online gambling portals.


 - 0 / 10

Happy Hugo are part of a network that have engaged in retroactively changing their terms and conditions to restrict a game after two players had significant wins that they did not want to pay. One of the players in question presented evidence to demonstrate that the term had not been in place at the time they played. In response to this evidence the operator looked to discredit, suggesting that it was not reliable. However, we then checked our own report and found that not only had the player been correct when they asserted that the term had not been in place at the time they played but that the terms document had been updated at the time the change was made to contain a 'Last Updated' date that was significantly before the date of change (the update was made on the 27th of November but the terms document was changed to state that the last update occurred on the 1st of September).

We consider this operator to be fundamentally dishonest in their practices and would strongly advise all players to choose an alternative casino to play with.

(-2) Happy Hugo run on the MYEG Network. In the first half of 2015 one of the notable venues running on this network experienced sustained issues processing player payments and repeatedly broke assurances as to when when payments would actually be made.

In our November 2015 review we found a report of a MYEG casino operator passing their losses in a financial transaction (purchase of a competitor) on to a player, which is for obvious reasons totally unacceptable.

(-1) Progressive Jackpot Monthly Withdrawal Cap -
Terms and Conditions state that winnings of €10,000 or greater will be divided into monthly withdrawals of €5,000 and there is no mention of progressive jackpots being excluded from this - other casinos operated by Danguad have confirmed that their withdrawal limits also apply to progressives and so logically it would appear that the same rule is being applied at Happy Hugo - since it is the software provider and not the casino that provides the winnings for Progressive Jackpots ThePOGG can see no legitimate reasons for implementing this policy - remember some Progressive Jackpots can pay out hundreds of thousands.

For references see Danguad Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.


 - 1 / 10
200% up to €200
Max Bonus 200
Min Deposit 20
Max Bet 10
Type Sticky
Wagering NA
Value to Player for:
Bonus Value
low roller
mid roller
high roller
superhigh roller

Payout Speed: 24 hours

 - 10 / 10

Happy Hugo Casino Support stated, when asked, that withdrawals are processed within 24 hours.

Maximum Withdrawal - €10,000 per week.

Minimum Withdrawal - €80.

Banking options available - there does not appear to be a conclusive list of withdrawal methods on site but from reading ThePOGG can determine that cred/deb cards, bank transfers, Neteller and Skrill(Moneybookers) are definitely available.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.


 - 5 / 10

Happy Hugo Casino use Net Entertainment software for their instant play casino alongside: Betsoft, GameArt, iSoftBet, Pragmatic Play, Oryx, 1x2 Gaming, Intervision and Hollywood TV games. Net Entertainment are one of the better instant play casino softwares on the market at the moment and have been producing some of the most interesting and innovative slots games available in the last year. Check out our Net Entertainment Software Review.

Game selections are as follows:


Table Games – 85

Slots – 305

Video Poker – 50

Jackpots - 39

Live - 39

Customer Service

 - 10 / 10

Email Testing Record

  • February 2018 - 21 minutes.


 - 2 / 10

Happy Hugo Casino hold the following gambling licenses :

  • Curacao eGaming - Stakes Casino are licensed by Curacao eGaming the Master License holder. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Happy Hugo does not accept players from the following countries: Australia, South Africa, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.


Contact Information:

Email :

Slots RTP

Happy Hugo Casino do not appear to give the RTPs for their games.

Comp Points

Happy Hugo do not appear to offer a comp or VIP system for their players.

Closing Thoughts

Happy Hugo are operating on a network that have have had significant issues in the past and have been repeatedly found changing terms and conditions after players win to justify non-payment. This is a very high risk group for players to engage with.

Not for you?

Check out the very best!
Deposit Guarantee Casinos

Not for you?

Check out the very best!
Deposit Guarantee Casinos

Promotional Terms & Conditions

200% up to €200
Max Bonus 200
Min Deposit 20
Max Bet 10
Type Sticky
Wagering NA

This promotion is only available to new players and only once they've made their first deposit.

The Happy Hugo Welcome bonus currently consists of a bonus of 200% up to €200.

The minimum deposit that will trigger the bonus is €20.

This bonus does not carry any wagering requirement. As such we will assume a target of 5x(deposit+bonus) before the player withdraws.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

The maximum allowed bet is €10 on any single round of play.

There is no maximum win on the deposit bonus.

This bonus is Sticky - this means that it can never be withdrawn and will be removed from your account at the point of your first withdrawal.

Players depositing via Neteller or Skrill are not eligible to receive this bonus.




close window