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7

iGame: Not Recommended

Top Casinos: United Kingdom

iGame Casino

Players from United Kingdom cannot play at iGame casino.

Overview

Review last updated – May 2019

One of the many Net Entertainment venues that have entered the market recently looking to claim a share of the European online gambling markets. The iGame brand was purchased by Kindred Group in late 2015

Trustworthiness

 - 2 / 10

As of early 2019 the Kindred group has decided they will no longer address complaints submitted to this service. This decision appears to have followed on directly from a responsible gambling complaint against 32Red managed by this service, wherein the complainant both repeatedly asked for support staff to excluded them and expressed suicidal feelings due to their losses without the operator taking appropriate actions to ensure the player could not access their gambling services. The operator were not inclined to refund losses to the player until such point as we suggested taking guidance from the UKGC on this matter, at which point they adopted a more appropriate position. Following this issue, the next complaints submitted to ThePOGG.com against Kindred group properties have received the response that Kindred are not prepared to work with ThePOGG.com's ADR services.

For references see Unibet Group Player Issues

Bonuses

 - 7 / 10
100% up to €50
Max Bonus 50
Min Deposit 10
Max Bet 10%xb/5
Type Cashable
Wagering 50xb
150 complimentary spins on Fire Joker
# of Spins 150
Spin Value 0.05
Max Bet 10%xb/5
Max Win 500
Wagering 5xd

The iGame Welcome bonus currently consists of a bonus of 100% up to €50 plus 150 complimentary spins on Fire Joker.

The minimum deposit that will trigger the bonus is €10.

This bonus has a wagering requirement of 50xbonus for the deposit bonus and 5xdeposit for the free spin winnings.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

The maximum allowed bet is 10% of the bonus amount received on any single round of play with a minimum of €5 that can always be wagered.

There is no maximum win on the deposit bonus and the complimentary spins carry a maximum win of €500.

The bonus is cashable.

Players from the following countries are not eligible to receive this bonus - Croatia

Game Weightings:

  • 70%: Blood Suckers, Dead or Alive, Jackpot 6000, Devils Delight, Jack Hammer, Safari Madness, Pirates Gold, Magic Love, Beetle Frenzy.
  • 20%: Mega Joker
  • 0%: All Table Games, Live Casino and Video Poker games

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

 

Country/Regional Restrictions: Croatia

BONUS CODE: NA

RECOMMENDED BONUSES
Value to Player for:
€10.61
Bonus Value
low roller
high
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mid
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n/a

Payout Speed: 24h

 - 10 / 10

Using Neteller our reviewer reports withdrawals normally paid within a couple of hours but at most 24 hours.

Minimum Withdrawal - None listed.

Maximum Withdrawal - €20000/24 hour period

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, WebMoney, PaySafeCard and PayPlus

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 10 / 10

iGame Casino use Net Entertainment software for their instant play casino. Check out our Net Entertainment Software Review.

Game selections are as follows;

Instant

Table Games – 18

Slots – 78

Video Poker – 6

Live – 15

Customer Service

 - 10 / 10

Our reviewer reports positive experiences with iGame casino customer service.

Email Testing Record

  • November 2018 - 2 minutes
  • December 2016 - 8 minutes
  • June 2015 - 10 minutes
  • November 2014 - 13 minutes
  • June 2014 - 8 minutes
  • December 2013 - 5 minutes
  • June 2013 - 10 minutes
  • January 2013 - 1st email - 1 minute

Licensing

 - 8 / 10

iGame hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United Kingdom NOT accepted.

iGame does not accept players from the following countries:American Samoa, Australia, Belgium, Cuba, Denmark, Estonia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Greece, Hong Kong SAR China, India, Iran, Iraq, Libya, Macau SAR China, Myanmar [Burma], Nigeria, North Korea, Northern Mariana Islands, South Africa, South Korea, Spain, Sudan, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States, Zimbabwe.

Contact

Contact Information;

Email : [email protected]
Address : iGame Malta Ltd.
6, The Firs
George Borg Olivier Street
Sliema
SLM 1801
MALTA

Slots RTP

iGame casino do publish the house edge (RTP) information for their slots games.

Comp Points

iGame Casino do not offer a comp point program.

Closing Thoughts

The management of the last complaint we actually managed to review against the Kindred operated properties was in our opinion highly questionable. It was a clear cut case and the appropriate action should have been taken without any need for us to apply pressure. That the response to this issue appear to have been to shut down any further dialogue on future complaint issues only exacerbates our concerns.

Best Casinos: United Kingdom

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.