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5.40

Jack21: Does not accept players from United States

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Jack21: Blacklisted

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Jack21 has been Blacklisted due to unethical business practices.

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Jack21 Casino REVIEW

Players from United States cannot play at Jack21 casino.

Overview

Review last updated - February 2021.

Jack21 Casino run on the Mountberg Limited B.V. platform and is licensed by Curacao eGaming - they are sister property to Sticky Wilds. They provide a range of games from: Play 'N Go, Yggdrasil Gaming, Quickspin, Net Entertainment, Microgaming. Their site features a  colour theme of: black, white and red and their logo is simply their name in white block capital letters - the very start of the top stroke of the J has been turned red - to the right the numeric part of the name has been enclosed in red playing card shapes.

Trustworthiness

 -  0 / 10

Jack21 Casino are owned by Mountberg Limited B.V. This company is, in our opinion, closely associated with Danguad Limited, a group that holds Blacklisted status with this service.

A significant number of operators that previously ran on the Danguad Limited license switched to an alternative license under the name of Mountberg Limited, which at the point of coming to our attention operated solely properties that were previously owned by Danguad Limited. As such, it seems reasonable to conclude that Mountberg Limited are either a new license run by the same parties as Danguad Limited, or the casinos running on Mountberg Limited are all owned by the same group who have switched to a new provider.

While they were running on the Danguad Limited license a person claiming to be a "manager" of one of the Mountberg Limited properties - Vegas Berry - communicated to other parties within the affiliate industry that their Blacklisted status with this service because: "thepogg put all sites who does not want to pay them [on the Blacklist]". This is a demonstrably untrue statement. Their Blacklist status was due to their association with a Blacklisted license (Danguad Limited) and we have communications from the same individual over multiple mediums during this time period asking for information on what deal they would need to offer us to get a "good position", which never received any request for payment of any sort.

Given that the communications sent to other affiliates are demonstrably untrue and disparaging of this service, Vegas Berry will remain on our Blacklist despite moving off the Danguad Limited license. As it's likely that either the Mountberg Limited license is associated with the operators of Danguad Limited or that they are being operated by the same people running Vegas Berry, the Mountberg Limited properties will also be Blacklisted.

The Danguad Limited operators are part of a network that have engaged in retroactively changing their terms and conditions to restrict a game after two players had significant wins that they did not want to pay. One of the players in question presented evidence to demonstrate that the term had not been in place at the time they played. In response to this evidence the operator looked to discredit, suggesting that it was not reliable. However, we then checked our own ChangeDetection.com report and found that not only had the player been correct when they asserted that the term had not been in place at the time they played but that the terms document had been updated at the time the change was made to contain a 'Last Updated' date that was significantly before the date of change (the update was made on the 27th of November but the terms document was changed to state that the last update occurred on the 1st of September).

Another operator on the Danguad Limited license have refused to pay a player based on what they claim is a violation of their maximum bet rule. However upon examination there was no betting combination on the game in question that could have resulted in that bet size. When we challenged the operator about this they claimed that the player used the double feature and that is how the bet size was listed at the value it was. The problem with this explanation is that the game in question does not have a double feature. When asked about this the operator became non-responsive.

An employee of an operator on the Danguad Limited license has posted an abusive message on our Facebook page.

An operator in this group has been found accepting deposits and wagers from a country that they cannot issue payment to - effectively free rolling players by allowing player from that country to lose without the possibility of ever winning.

We consider this group to be fundamentally dishonest in their practices and would strongly advise all players to choose an alternative casino to play with.

For references see Danguad Group Player Issues and Mountberg Limited Issues.

Bonuses

 -  7 / 10

120% up to €360

Max Bonus 360
Min Deposit 10
Max Bet €5 or 10% of available balance whichever is lower
Type Cashable
Wagering 30x(D+B)

Terms and Conditions

The Jack21 Casino Welcome Bonus currently consists of a bonus of 120% up to €360 plus 50 complimentary spins on Northern Sky.

The minimum deposit that will trigger the bonus is €10.

This bonus has a wagering requirement of 30x(Deposit + Bonus) for the deposit bonus and 50xwinnings for the Complimentary Spins winnings.

The maximum allowed bet is €5 or 10% of the available balance - whichever is lower - on any single round of play.

The allowed difference between players minimum and maximum bet while wagering a bonus or wins from Complimentary Spins is 5 (five) times.

Bonus expires after 7 days.

The maximum win on €10,000 for the deposit bonus; the complimentary spins have a maximum win of €100.

The bonus is cashable.

Australian citizens cannot claim this bonus.

No bonuses for deposits made by Skrill, Neteller or EcoPayz.

Game Weightings:

  • Slot machines 100%*
  • Video Poker and Table Games 0%
  • Baccarat (all kinds), Live Blackjack and Poker 5%
  • Live Casino 0%
  • Blackjack (all kind incl. Pontoon and Double Exposure) 0%
  • *1429 Uncharted Seas, Beautiful Bones, Blood Suckers, Dead or Alive, Dead or Alive 2, Devils Delight, Eye of the Kraken, Jackpot 6000, Major Millions, Mega Joker, Mega Moolah, Mega Moolah Isis, Pearls of India, Scrooge, Sea Hunter, Tower Quest: 0%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

 

Deposit Method Restrictions Deposit Method Restrictions: Neteller, Skrill, EcoPayz.
Country/Regional Restrictions Country/Regional Restrictions: Australia

BONUS CODE: NA

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Value to Player for:
£6.95
Bonus Value
low roller
mid
mid roller
mid
high roller
high
superhigh roller
top 10

Payout Speed: 48 hours

 - 9 / 10

Jack21 Casino state on their website that it takes up to 2 business days to process withdrawals and then they are instantly approved.

Maximum Withdrawal - ?

Minimum Withdrawal - €20

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 -  10 / 10

Jack21 Casino use Microgaming software for their instant play casino alongside a selection of games from: Play 'N Go, Yggdrasil Gaming, Quickspin and Net Entertainment. Check out our Microgaming Software Review. It is impossible to tell how many games they have die to their use of geotargeting - for this reason we have allocated the same score and number of games in each category as Banzai Slots - a label mate.

Game selections are as follows:

Instant

Table Games – ?

Slots – ?

Video Poker – ?

Live - ?

Jackpot - ?

Customer Service

 -  10 / 10

Email Testing Record

  • January 2021 - 7 minutes.

Licensing

 -  2 / 10

Jack21 Casino hold the following gambling licenses :

  • Curacao - Jack21 Casino are licensed by Curacao Interactive Limited, the Curacao eGaming Master License holder that is responsive and cooperative in the management of player complaints. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United States NOT accepted.

Jack21 does not accept players from the following countries: Australia, France, French Guiana, French Polynesia, French Southern Territories, South Africa, Sweden, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact

Slots RTP

Jack21 appear to only give the RTPs for the games that have them automatically inbuilt into their help files.

Comp Points

Jack21 Casino offer a loyalty program - further information can be found on their site.

Closing Thoughts

Jack21 Casino are operating on a network that have have had significant issues in the past and have been repeatedly found changing terms and conditions after players win to justify non-payment. This is a very high risk group for players to engage with. We cannot intercede on a player's behalf if issues do arise from play with this group and so they are Blacklisted.

Other Associations

There are no associated casinos to display.

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