Jackpot.com Casino

We are in the process of testing the Progress Play group after they approached us and successfully resolved the issues we had highlighted.

(-1)We find Jackpot.com Casino's dormancy clause for UK players to be predatory as it does not state that before beginning dormancy proceedings every effort will be made to contact the relevant player. Accounts held by UK players are declared dormant after only 6 months of inactivity. We also find their maintenance fee for dormant accounts held by UK players to be unacceptably high at a rate of 10% of the account balance per month.

Our background research turned a couple of instances of the Progress Play group failing to respond to complaints and using Spirit of the Bonus terms.

For references see Progress Play Group Player Issues

You can see the latest updates to Jackpot.com casino's terms and conditions here.

Our review reports withdrawals paid within 48h.

Minimum withdrawal – None listed.

Maximum withdrawal – £1500/week and £3000/month.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), UKash

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Jackpot.com casino use a very stripped down version of Microgaming software for their instant play casinos. Check out our Microgaming Software Review.

Game selections are as follows;

Email Testing Record

• December 2015 - No Reply
• June 2015 - 4 hours 14 minutes
• November 2014 - 1 hour
• June 2014 - No Response
• December 2013 - No Response

Jackpot.com hold the following gambling licenses :

• United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Jackpot.com currently use IBAS. You can find further information regarding this regulator's complaint policies here.
• Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Jackpot.com casino - Belize, British Virgin Islands, Cyprus, Israel, Turkey, France, Italy, Norway, Denmark, Croatia, Finland, Germany, Greece, Hungary, Ireland, Luxembourg, Portugal, Slovenia, Lithuania, Romania and the United States of America

Contact Information;

Players from United Kingdom accepted.

Jackpot.com does not accept players from the following countries: Belize, Cyprus, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Israel, Italy, Turkey, Turkey, United States, United States, United States Minor Outlying Islands, Virgin Islands, British, Virgin Islands, U.S., Virgin Islands, U.S..

Jackpot.com casino do not publish the house edge (RTP) information for any of their slots games.

Jackpot.com casino do not appear to offer any form of comp point program.

Jackpot.com and the Progress Play network have demonstrated that they are willing to listen to feedback and take on board constructive criticism, an approach many casinos could learn from.

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